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Systems and Insights Manager

A leading international education charity based in London is seeking a full time Systems and Insights Manager to begin immediately. The position is to oversee all aspects of data and information systems of the charity's international programme delivery, and will also involve providing Monitoring and Evaluation oversight for the next phase of the charity's scholarship programme.
The job holder has overall responsibility for all systems that capture and hold data pertaining to the programme and the production of a range of outputs from these sources that will enable the management team to monitor performance against KPIs and evaluate the impact of the Programme and communicate this to key stakeholders.
The job holder will be in charge of a small team of three full time and one part time employees, and be responsible for people management, delegation, team development and performance management.

MAIN AREAS OF RESPONSIBILITY

Leadership and management of the Systems and Insight team, incorporating the Senior Information Analyst, Senior Systems Officer, Evaluations Officer, and Data Assistant. Lead on effective people management, delegation, team development and performance management to ensure high standards of performance and continuous support for programme delivery.

Liaise with other members of the Management team on internal procedures and ensure effective working across the Secretariat.

To develop and implement a monitoring and evaluation strategy that will improve existing reporting to internal and external stakeholders, help to identify areas for improvement, and increase employee engagement. This includes advising on format and timing of outputs, as well as direct responsibility for evaluation delivery, including record keeping, survey design, statistical analysis, report writing and dissemination.

DUTIES

Oversee the collection, analysis and reporting of quantitative and qualitative data from a wide range of stakeholders to be done in consultation with the Director, Programme Manager, and informed by ongoing communication with the Senior Alumni Relations Officer and other colleagues.
To oversee the systems in place and work with colleagues across the organisation to ensure that they meet programme requirements, that objectives are met and deliverables produced efficiently and to a high standard. These systems include but are not limited to:
In house databases, 'Libra' (Microsoft SQL Server 10.0), and Microsoft Access
Online systems and hosted environment such as Raiser's Edge and WCN Tal.net (the application and selection system)
Other internal mechanisms to capture information and feedback, such as the Policy Exceptions Log, Travel Reports and Event Evaluations (typically done in Excel or Word),
Reporting platforms, including Excel and SAP Crystal Reports (11 v2)
Develop and deliver a reporting framework to communicate the programme's outcomes and deliver benefits internally, to inform programme design and delivery, and externally, to stakeholders.
To support fundraising and development work by developing an evidence base to inform a value proposition for potential sponsors/donors and support effective negotiations with partner organisations.
Provide effective reporting and statistics on the programme to key stakeholders throughout the year, tailored for specific audiences, including written management report submissions and infographics.
To act as point of contact both internally and externally for systems and insight activity, including participation in company-wide evaluation and systems working groups and relationship management with systems suppliers.
To keep up to date with current thinking and evaluation methodologies and practices.

APPLIED KNOWLEDGE, SKILLS AND EXPERTISE

- Degree educated.

- Quantitative and qualitative research and analytical skills, including knowledge of relevant survey, analysis and reporting software.

- Aptitude for problem solving, methodical and highly numerate.

- Competency in Microsoft Office, particularly Excel, and other databases, and a proven aptitude for learning new systems.

- Experience of managing a team, including delegation, team development, performance management.

- Project management experience.

- Knowledge of relevant research and evaluation methodologies, the Data Protection Act and other relevant rules and legislation concerning data, identity and privacy.

- Excellent time management, with the ability to work on multiple projects simultaneously and to tight deadlines

- Commitment to team work, collaboration and a consultative approach to the delivery of work, but with an ability to work independently, show initiative and exercise sound judgement.

How to Apply

If you're interested in this role and feel you meet the requirements, just click 'Apply' to email the consultant directly. Please quote the relevant job reference in your email. If your CV has been updated since registering with us, please attach the latest version and we will update your records.

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