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Head of Operational Services

A national youth charity are looking for a Head of Operational Services to take the lead on the delivery of key programmes, projects and services.

The role sits on the Senior Management team and will be required to manage stakeholder relationships with strategic delivery partners in order to create and deliver impactful services/programmes. You will manage and oversee the successful delivery of existing programmes and services through the team in London and across the UK. A priority will be to ensure that our customer facing teams deliver effective, high impact programmes and services to young people, charities and beneficiaries through offline and online services.


Key Responsibilities:
-Oversee the design, implementation and successful delivery of new projects, services or programmes
-Deliver and manage innovative pilots to test new approaches to delivery.
-Line manage the Programme Manager and lead a team of Project co-ordinators and service delivery staff to ensure the effective delivery of programmes and services.  
-Oversee grant or service contracts with partner organisations to ensure outcomes, outputs and quality standards are met.
-Lead the coordination of tender and procurement responses.
-Work with the Director of Development to enhance and develop innovative services and programmes
-Ensure that services are delivered to a high standard, consistently across the network of delivery partners and through our own delivery teams.
-Take a leading role in identifying and implementing programme efficiencies and improvements in line with strategy
-Oversee the maintenance of systems, processes and procedures that are required to manage and monitor the delivery of grants and contracts and provide oversight for the Board, partners and funders
-Contribute as required to the wider work of Senior Management Team

Skills and Experience required:
-Significant experience of delivering quality support services
-Experience of designing and implementing high quality projects and programmes to tight deadlines
-Strong financial and budget management experience
-Significant team and staff management experience
-Contract management statutory and public commissioning experience
-Ability to think strategically and contribute to organisation thinking
-Excellent planning, organisation and analytical skills
-Excellent project management skills
-Advanced understanding of service delivery and implementing contracts

How to Apply

If you're interested in this role and feel you meet the requirements, just click 'Apply' to email the consultant directly. Please quote the relevant job reference in your email. If your CV has been updated since registering with us, please attach the latest version and we will update your records.

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