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Area Retail Manager

A charity are looking for an Area Retail Manager provide overall management of their 9 charity shops in and around Brighton and Hove and to contribute to the development and delivery of the retail strategy. You will be responsible for driving sales and profitability through the performance and development of Shop Managers and ensuring delivery of exceptional operational and commercial standards within agreed budgets.

Key Responsibilities:
-Drive sales and profitability of retail shops and delivery of exceptional operational and commercial standards
-Analyse shop performance and interpret results to Head of Trading and identify remedial action as needed
-Oversee shops' budgets and, with shop managers, achieve budgeted income and profit targets
-Directly line manage the shop managers, conducting regular meetings to monitor and review performance and manage and report any HR issues as necessary
-Work closely with individual shop managers, monitor trading statistics and undertake analysis of data to identify trends and variances and take appropriate action
-Work with shop managers to ensure staff rotas are up to date and shared with all stakeholders ensuring adequate cover at all times and maximising shop opening hours
-Analyse data to inform commercial decision making and reporting
-Work with shop managers to support the recruitment, retention and development of shop volunteers and staff as required
-Report operational and sales information to Head of Trading and to attend weekly sales meetings
-Support shops in maintaining attractive window displays, maintaining visual merchandising standards and commercial lay-outs to maximise sales and footfall.
-Support managers in trouble shooting areas of poor sales performance
-Ensure all shop administration and operational processes are accurately followed
-To ensure shops are delivering excellent customer service and that complaints are handled and reported as appropriate.
-To ensure shops are complying with policy & procedures and trading laws.
-To ensure that stock levels are adequate and to work with the Warehouse Operations Manager in ensuring shop specific stock needs are met.

Skills and Experience Required:
-At least 2 years' experience in a shop manager role
-Experience of managing multiple retail sites
-Strong people management experience ideally with experience of managing volunteers
-Numerate with the ability to understand financial data, P&L information and spreadsheets
-Computer literate with a working knowledge of Microsoft Office software
-A driver, with their own vehicle and a clean current driving licence
-Excellent customer service skills
-Problem solving skills and able to manage conflict and handle complaints
-A good team player with the ability to inspire and motivate others
-Experience managing complex tasks, prioritising and managing their time effectively
-Self-motivated and able to work without close supervision

How to Apply

If you're interested in this role and feel you meet the requirements, just click 'Apply' to email the consultant directly. Please quote the relevant job reference in your email. If your CV has been updated since registering with us, please attach the latest version and we will update your records.

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