Menu Nav

Facilites Helpdesk Coordinator

A charity are looking for a Facilities Helpdesk Coordinator The helpdesk Coordinator will be the first point of contact for all property and facilities related requests across the charity's entire property portfolio.
You will receive requests from local stakeholders and will possess the ability to analyse, resolve or escalate to the Area Facilities Manager or to an external contractor. You will log all requests onto the computer aided facilities management software.


Key Responsibilities:
-To be the first point of contact for all facilities related issues.
-Operate the telephony helpdesk service ensuring all calls are answered within a timely manner.
-Monitor the intranet helpdesk portal ensuring all requests have been inputted correctly and actioned
-To evaluate facilities related issues and distribute work as required (internally & externally).
- Liaise with the correct applicable contractor/s or other stakeholders to ensure that all reported issues are resolved or escalated appropriately.
- Effectively manage and communicate access arrangements to contractors and local stakeholders.
- Administration of all modules on Computer Aided Facilities Management software (CAFM).
- Input all Planned Preventative Maintenance regimes to enable performance monitoring of contactors and staff members.
- Update the CAFM database as required for all service categories, service levels or assets as they change to meet the business requirements.


Skills and Experience required:
-Proven experience in coordination of facilities related services.
-Working knowledge of Microsoft, CAFM and Office application packages (Word, Excel, and Outlook).
-Previous experience of a call centre or helpdesk operation. FM service desk experience is advantageous but not essential.
-Basic understanding of building assets.
-Excellent interpersonal and communication skills.
-Ability to prioritise a range of conflicting tasks.
-Ability to analyse issues and problems, to discuss options and proposals with users and suppliers to improve service and provide best cost solutions.

How to Apply

If you're interested in this role and feel you meet the requirements, just click 'Apply' to email the consultant directly. Please quote the relevant job reference in your email. If your CV has been updated since registering with us, please attach the latest version and we will update your records.

Back Add to Shortlist Apply

Copyright © 2017 Harris Hill. All rights reserved   |   Designed & Developed by AVAMAE