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Income and Supporter Services Officer

I am currently looking for a Supporter and Income Services Officer to work as part of the Supporter Services and Cash Office Team.  
Your role will be to ensure the efficient and effective processing of all supporter direct debit donations, Friends membership, mail, telephone and email enquiries. To enter all this information accurately onto the donor database (Salesforce). To ensure excellent donor care and all management information is accurate and to assist with supporting the Cash Office when needed.
Your main duties will be:
Direct Debits/Standing Orders
To process new Direct Debits or Standing Orders onto the donor database as requested by the supporter by phone or via Direct Debit/Standing Order forms.
To process any amendments, renewals or cancellations to Direct Debits or Standing Orders as advised by supporters.
To send confirmation letter of new Direct Debit/Standing Order instructions, or letters confirming amendments or cancellations.
To highlight any errors or system failures regarding Direct Debits to the appropriate teams for immediate remedial action
To take telephone debit/credit card payments and process through the PDQ whilst speaking with the supporter by phone (or from a donation form), taking all the relevant details from the supporter.
To create new supporter record/s if the individual is a new supporter.
Complete the donation form with the supporters' details and pass the payment to the Cash Office with the relevant credit card receipts for batching.
Complaints
To respond to all complaints received to the team by telephone, email or letter, regarding our fundraising and marketing campaigns including Door to Door fundraising, DRTV, etc.
To respond to all complaints in line with our Complaints policy.
To record and update all complaints onto the donor database for monthly reports.
Thank You Letters
Run the queries and exports function to produce thank you letters where appropriate.
You will need to have great attention to detail and accuracy as you will be processing income using batches as well as adding and updating records.
You will have excellent communication skills both verbal and written.
If you have all the above experience and are immediately available please apply online today!

How to Apply

If you're interested in this role and feel you meet the requirements, just click 'Apply' to email the consultant directly. Please quote the relevant job reference in your email. If your CV has been updated since registering with us, please attach the latest version and we will update your records.

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