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Supporter Care Assistant

A Children's charity is seeking a Supporter Care Assistant to join the individual giving team. The Successful candidate is facing, providing an efficient and courteous service in order to improve retention and increase income. Working closely with colleagues, the job holder will support accurate maintenance of the donor database and associated records, providing reports and analysis and processing phone donations in an efficient and timely manner.

Key responsibilities

Answering telephone calls, letters and emails, and responding to all general enquiries from supporters, ensuring a high level of customer care

Processing and recording phone donations

Managing the 'thank you' process for all donations including manual and automated thank you letters

Monitoring communication timeframes against targets providing data as required

Inputting data accurately, flagging inaccuracies with Database Coordinator

Increasing data capture ensuring we have up to date contact details for supporters

Supporting the Finance team to prepare the Finance file from Salesforce for upload onto Sage

Establishing and maintaining as appropriate, efficient office and administration systems, including records management and filing

Updating colleagues on Supporter Care activity

In order to apply you should have the following skills and experience:

Educated to UK A level (international Level 3) or equivalent qualification or experience
Strong administration experience
Strong customer service experience, ideally within a charity
Experience of income processing
Experience of effective communication at all levels across an organisation
Experience of operating in an organisation in which a facilitative and consultative style of working is appropriate



Desirable:

Experience of working in a multicultural setting, ideally in more than one language (and ideally including Arabic, French, Russian or Spanish), demonstrating understanding of working internationally and a high level of fluency in English is essential
Experience of working within a network organisation
Experience of working with a CRM Database
Understanding of direct marketing and fundraising in charities
Basic experience of working with Google Apps


If you have these skills then please apply to Harris Hill with your up to date CV. Please note that only suitable candidates will be contacted with further information.

Closing date: Monday 31st August 2017

Please note that applications will be reviewed prior to the closing date and early applications are in encouraged.

How to Apply

If you're interested in this role and feel you meet the requirements, just click 'Apply' to email the consultant directly. Please quote the relevant job reference in your email. If your CV has been updated since registering with us, please attach the latest version and we will update your records.

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