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Supporter Engagement Manager

An established charity based in the heart of London are seeking Supporter Engagement Manager. The successful candidate will be leading and managing the Supporter Engagement team to ensure that the team provides an outstanding level of service to our Supporters. The key aspect of this of this exciting role is to focus on stewardship of key supporters to achieve maximum impact and income across the directorate.
Key responsibilities
To lead and manage the Supporter Engagement Team to ensure high performance, ensuring that objective setting, development planning and performance reviews take place

To deliver highly effective inbound and outbound communications according to agreed strategies to maximise supporter engagement and income

To ensure that the most effective systems and processes are developed and implemented

To build, manage and report on the department's budget

To develop and report on meaningful KPIs for the department, that focus on outputs from the team

To work with the Supporter Care Manager to ensure that the Supporter Relations department offers an outstanding level of service to both internal customers and our Supporters

To lead on projects as and when requested by the Head of Supporter Relations

To ensure that opportunities for children and young people to have a voice and influence in our work is prioritised.

To develop engaging, personalised, relationship building communications to our Supporters and to ensure that all communications made by the team contain accurate and up to date information

In order to apply you should have the following skills and experience:
Strong staff management and leadership skills
Excellent project management skills
Excellent process management skills
High level of accuracy and attention to detail
Excellent verbal and written communication skills
Work under own initiative and prioritise own workloads
Able to understand and follow set standards and procedures
To maintain confidentiality of information held and
Excellent numeracy skills, and the ability to manipulate data and report on it
Proven working knowledge of using a database to collate and reconcile information
Knowledge of a CRM database and understanding of how they are used to maintain and develop customer relationships
Extensive experience of developing and implementing systems and processes that have led to improved efficiencies within a team

If you have these skills then please apply to Harris Hill with your up to date CV. Please note that only suitable candidates will be contacted with further information.
Closing date: ASAP
Please note that applications will be reviewed prior to the closing date and early applications are in encouraged.

How to Apply

If you're interested in this role and feel you meet the requirements, just click 'Apply' to email the consultant directly. Please quote the relevant job reference in your email. If your CV has been updated since registering with us, please attach the latest version and we will update your records.

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