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Data Services Support Coordinator

An International Charity based in London is looking for Data Services Support Coordinator. The successful candidate will have extensive experience of working with large and complex relational databases, together with experience of managing operation projects from design to implementation. The candidate should have experience of managing operation projects from design to implementation, as well as experience of delivering management reports and analysis is also important in this role.
Key responsibilities
Managing the use of the Fundraising SFTP site, ensuring all agencies that we work with adhere to data transfer regulations and protocols, to ensure all files are retrieved, nothing is overlooked, and that any missing files are chased up, to ensure we receive all data we are due.

Managing the relationship with internal teams, including I&DT, and external partners that supply us with data, ensuring data briefs are agreed upfront, adhered to, while checking the files that are returned and challenging any errors that are uncovered, and reviewing performance over each campaign against agreed KPIs

Managing the data checks run on our Fundraising database, currently Ascent, to ensure all users are adhering to data management protocols and compliance regulation, raising any concerns in terms of user competence with the appropriate manager, and taking steps to resolve any issues that are uncovered

Manage database administration tasks including the set-up and maintenance of user accounts and new user training, look-up values, and all reference records held on the database in adherence with business rules around data management.

Report on the operational performance of the team, delivering management reports referencing SLA and agreed KPIs


In order to apply you should have the following skills and experience:
Good working knowledge of relational databases and other technologies used to manage supporter/customer data
An understanding of all current legislation that impacts on Fundraising including Data Protection legislation, Information Governance and Gift Aid.
Relationship management skills with the ability to handle potentially sensitive conversations regarding data quality and handling.
Experience of managing operation projects from design to implementation
Experience of managing data operations revolving around a large and complex database
Experience of delivering management reports and analysis.
Experience in prioritising and scheduling workload, assigning actions, monitoring progress and meeting deadlines.
Experience of implementing and monitoring quality standards.
Experience of Information Security Management Systems, risk management and business continuity procedures.
Experience of reviewing and maintaining complex data sets

If you have the stated requirements then please apply to Harris Hill with your up to date CV. Please note that only suitable candidates will be contacted with further information.
Closing date: 25th October 2017
Please note that applications will be reviewed prior to the closing date and early applications are in encouraged.

How to Apply

If you're interested in this role and feel you meet the requirements, just click 'Apply' to email the consultant directly. Please quote the relevant job reference in your email. If your CV has been updated since registering with us, please attach the latest version and we will update your records.

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