As part of our Quality Assurance Procedures, we regularly send Quality Questionnaires to clients. When asked “what do you like most about our service?” this was a selection of responses:
"The friendly and professional manner of the staff……"
Catherine Elliott Medecins Sans Frontieres UK
"Ability to match appropriate candidates to a job description……"
Robbie Buscombe MENCAP
"You have a good understanding of our culture and skills required…"
Denise Farrell Samaritans
"Diplomacy and clarity – you don’t pressurise us…"
Patrizia Cosimo Leonard Cheshire
"Friendly, speedy, understanding of sector, helpful, sensitive to client i.e. not harassing"
Sue Garrott Guide Dogs for the Blind
"Service tailored to the fundraising market"
Janet Broadmore NSPCC
"You put forward only those candidates that suited our requirements and we had one point of contact…"
Farook Kholwadia Help the Aged
"It worked…"
Robert Gill LawWorks
"Friendly and approachable…."
Gwen Chiteme Unicef
"Very knowledgeable and professional consultants….."
Jane Wastie YWCA of Great Britain
"Your staff are always courteous and professional……"
Cath Cole Action for Kids
"Your understanding of the organisations work and culture…"
Saleem Ghani Breakthrough Breast Cancer
"It's very efficient, our needs are always understood perfectly….."
Tanya Wang Breakthrough Breast Cancer
"Your good understanding of the sector we are working in and the requirements, also the efficiency ……"
Dominick Nguyen Quit
"You didn’t send me any unsuitable candidates or rushed applications……"
Jane Tingle Farm Africa
"Service delivery, more specifically the speed of service ……. "
Juliet Hall Diabetes UK
"Friendly, but very professional"
Stuart Lawrinson NSPCC
"Friendly and efficient service"
Laura Baynham-Hughes Help the Aged
"You know our business and culture……"
Theresa Hetherington Asthma UK
"Understanding the requirements of the job specification and matching accurately……"
Theresa Wells Cystic Fibrosis Trust