Directors & CEOs

Big journeys begin with small steps, say people who’ve never hiked to the furthest departure gates for a budget flight from Gatwick. But thinking small can often be a smart move when it comes to your choice of employer, so in celebration of Small Charity Week, we're sharing six good reasons to join a small charity and ten fantastic opportunities to do so. There’s a lot to be said for working for a small charity, much of which we said in our article 'Should you be working for a large or small charity?' back in early 2020. But by way of a brief(ish) summary, because life is short and you've got more than enough to do, we give you... Six reasons to work for a small charity Broader experience Small charities don’t have the luxury of hiring different people for every different job, so your job title may just be the start of what you do. With fewer people on board, it’s all hands on deck, so a fundraiser, for example, will probably work across multiple revenue streams, and may get involved in marketing, managing events and many more areas of the charity’s work.  Will you be busy? Yes. Will you curse yourself for volunteering to do far too many things at once? Also yes. Will you ever be bored? Impossible. When would you find the time? Greater autonomy and responsibility If you’re a digital team of one, guess who’s making the decisions on digital strategy?  If you’re used to your brilliant ideas having to pass through five layers of people for approval, each finding new and creative ways to ruin it with 'helpful suggestions', you’ll find the speed and simplicity of decision-making both liberating and exhilarating… Greater exposure …which can sometimes be a little scary, as there’s nowhere to hide if it all goes horribly wrong. But the upside - unlike larger organisations where your achievements can often blur into those of the wider team – is that whatever you do will be recognised, giving you full credit where it’s due. Flexibility and speed In the nautical world, as we learned last year when everyone’s internet shopping got stuck in the Suez Canal, larger vessels find it harder to change course, and the same is true of most organisations. With fewer people in a smaller area, small charities can often be more agile and respond more quickly when things change – in the same way a squirrel can scamper up a tree at the first sign of trouble, but when you try it as an elephant, it tends not to end quite so well. Being close to the action Working at the head office of a major charity can sometimes feel half a world away from the people you’re trying to help, which is often because it is. In a small charity however, you’re more likely to have direct contact with beneficiaries and supporters, getting to see the difference you’re making first-hand. The atmosphere ‘We’re like one big happy family!’ say all kinds of alarming organisations. But if they're anything like actual families, it can only be so big before you start getting factions and tribes, meeting up with smiles all round at Christmas while secretly plotting each other’s demise. Or at least, a sustained programme of ‘not being very helpful to’. But whether it’s just the numbers, proximity, or the camaraderie of pitching in together to get things done, small charities do seem particularly good at fostering a genuinely friendly environment. Ten of the best If a small charity sounds like the right kind of place for you, read on: here are ten great opportunities we currently have with fantastic small charities around the UK. Just click any of the titles or links for full details of each role and how to apply. ​ Director of Development & Strategic Partnerships Newcastle • £40,000 - £45,000 • Full time  Read more ► Fundraising & PR Lead Kent • £37,000 • 22.5hrs per week over 3, 4 or 5 days (flexible) Read more ► Fundraising Manager Crowborough, East Sussex • £30,000 - £32,000 • Full time Read more ► Chief Executive Officer Cardiomyopathy UK, Amersham • c£65,000 • Full time hybrid role, 3 days per week in the office Read more ► Chief Executive Officer Dartmoor Preservation Association, Devon • c£45,000 pro rata • Part time hybrid role, 4 days/28 hrs per week Read more ► Director of Finance & Resources London • £57,000 - £60,000 • Full time hybrid role, min 2-4 days per month in the office  Read more ► Part Time Head of Finance Milton Keynes • £47,500 - £52,000 pro rata, • Hybrid role, 4 days per week, 1 of which to be in the office  Read more ► Finance Executive Woodford Green, London • £38,000 - £40,000 (full time) or pro rata part time (3-4 days per week considered) • Hybrid role Read more ► Programme Manager Denmark Hill, London • £38,000 - £46,000 depending on experience • Full time, hybrid working Read more ► Senior Impact & Learning Manager Denmark Hill, London • £48,000 - £52,000 depending on experience • Full time, hybrid working Read more ► None of these quite what you're looking for? View more of our latest jobs ► Back to the Harris Hill Blog homepage ► More from the Harris Hill Blog Should you be working for a large or small charity? Does size matter? It’s a question we’re certainly not the first to tackle - if that’s the word - but what size of charity is best for your career? The Fundraiser asked us and here's what our deputy CEO Faye Marshall had to say. Read more ► What’s the going rate for your charity sector role? Whether you’re a head of fundraising for a small charity, digital manager for a household name, or in any of almost 200 other positions in the sector, you’ll find answers in the brand new 2022 Harris Hill Salary Survey. Read more ►

If you've tried to recruit recently, you'll know that candidates are getting harder to find than sea turtles, anything your size in the sale, or the point of ITVBe. So what's going on, and what can you do about it? Here's our take on it, adapted from our 2022 Salary Survey. ​ Given the pandemic saw many charities scaling back their operations, with 43% reporting job cuts by September 2020, and at least 7,400 known redundancies by the end of that year, you might expect to find a plethora of available candidates battling it out for precious few vacancies in the sector right now. But far from it: jobs on our site have been nudging pre-pandemic numbers for months, yet applications have yet to bounce back to anything like the same extent (NB: great news if you’re job-seeking - apply now while there’s limited competition). So where is everybody? One factor is that many of those made redundant or furloughed in 2020 have left the sector altogether. Having had to find new employment, many have embraced their new careers and seem unlikely to return any time soon. The labour shortage isn't unique to the charity sector, of course. Teachers, truckers, cabin crew, carers: it’s hard to name a group who aren’t currently short on numbers (besides government ministers, who we’ve had more than enough of for years, some would say).  In some of these cases, dare we say it, Brexit appears to be a contributing factor, but for charities? Not so much, according to NCVO’s UK Civil Society Almanac, which shows that after falling slightly in the immediate wake of the 2016 referendum, the proportion of EU nationals in the UK charity workforce has since remained stable, hovering around 4%. However in London the figure is nearer 14%, potentially making any fluctuations more noticeable. Safety first A bigger factor is that in the stormy, uncertain conditions created by the pandemic, many who might otherwise have opted to move have been reluctant to rock the boat.  After all, the launch of the furlough scheme had vividly illustrated the danger: only those on the previous month’s payroll were originally eligible for support, throwing a lifeline to established employees, but leaving those who’d just changed jobs to drown (not literally – you’re thinking of immigration policy). While this was remedied some weeks later, many will have concluded in that time (if not already) that staying put was by far the safest option. Charities have also been seeking stability, judging by the frequency and size of increases offered to retain existing staff. ​For many organisations, it’s been a better option than having to find replacements, with onboarding having proved a particular challenge while working remotely. Further factors We’ve also seen a significant cohort choosing to move out of London, where about 50% of the sector and many of our clients are based. However most of these individuals have been choosing to stay within the sector, so it’s more a redistribution of the candidate pool than a reduction. This is perhaps the only group who may have seen slight reductions in salary, if they previously received London weighting. In summary then, the ongoing candidate shortage is partly about numbers, with fewer people in the sector, and partly availability, with a smaller proportion than usual in the market for a move. Both are likely to continue the upward pressure on salaries. Tackling the problem When every role requires charity sector experience that no new entrant can gain for that very reason, the only possible result is ever-increasing competition for an ever-diminishing pool of candidates. Meanwhile outside the sector, the pandemic led many people to re-evaluate their priorities, one result of which is an even bigger-than-usual pool of talented people in the commercial sector who are eager to work for charities. It's by no means the whole solution, but we're starting to see an increasing number of charities turning this to their advantage, particularly in areas like corporate fundraising, where those on the business side of a partnership are well-placed to vault over the fence to the charity side. In our experience, where charities are embracing this, not only are they bringing valuable new skills into the sector, but it’s also proving to be a highly effective way of increasing diversity, making it well worth considering as a way forward.   For more on current market trends, together with the latest rates for more than 200 charity roles, check out the full Harris Hill 2022 Salary Survey, give us a call on 020 7820 7300, or get in touch with one of our specialist consultants.​   More from the Harris Hill Blog   How to handle competency-based interviews They’re a great opportunity to show you’ve got the skills, but how can you be sure to shine? Director Jenny Hills of our executive practice offers detailed insight and expert advice in the first of a two-part guide. Read more ►                 What to expect as a charity sector temp It's a great way to gain skills and experience fast, and with high demand throughout the sector, might temping be right for you? Our senior temps specialists Sekai Lindsay and Ryan Elmer have the lowdown on what you need to know. Read more ►                         Back to the Harris Hill Blog homepage ►  

They’re a great opportunity to show you’ve got the necessary skills, but what exactly are they and how can you be sure to shine? Director Jenny Hills of our executive practice offers detailed insight and expert advice in the first of a two-part guide. What is a competency-based interview, and why do recruitment panels use them? A competency-based interview is one that focuses on establishing that you, as a candidate, have the skills, knowledge, experience, etc, to succeed in a role, as evidenced by your achievements so far. These competencies should be made clear on the job description and person specification of a role. If you read these documents carefully ahead of time, there should be no surprise questions in a competency-based interview. Competency-based interviews are used by organisations because: • They are fair and objective. In a well-run recruitment process using competency-based interviews, candidates can be well-prepared as they will have the JD and person specification well ahead of the interview. All candidates are asked the same questions in the same amount of time, and are assessed against the same criteria (the competencies). • They can highlight your potential and transferable skills. If you're going for a promotion (say from Head of Finance to a director role) or looking to move into a different type of role, a good person specification should break down the role into separate points such as 'ability to manage a remote team', 'knowledge of charity accounting rules', 'ability to communicate complex information to non-finance specialists', etc. Each of these are competencies. A step-up candidate can show they have these competencies with specific examples (and can therefore be successful in the new role), without having held that exact title before.  • They help level the playing field for candidates who are not natural interviewees. There are people out there who are just good at interviewing. They're able to relax, come up with answers quickly, and can tell a great story about why they would be perfect for this role. Lucky them, but that’s not most of us. Most of us get a little nervous, need to take a breath before answering a question, and despite researching the organisation thoroughly before an interview, don’t turn up thinking we can solve their every issue before lunchtime on our first day.  Competency-based interviews actually help you here, because you can prepare, anticipate the questions you’ll be asked, and therefore (fingers crossed), be less nervous. Also, you're not being assessed on your insider knowledge of the organisation - you're being assessed on how your own experience to date has prepared you for this role.  These interviews are also effective at weeding out candidates who are good at interviewing (who can talk the talk) but in reality are less qualified for the actual role. Someone who can talk a great game about how they would, say, double the charity’s income in six months, won’t get very far in a competency-based interview if they can’t provide solid evidence of a track record of doing something like that before.​​ How to tell if you’re in a competency-based interview Hopefully, you will have been briefed ahead of time on the format of the interview, but if not, you can spot a competency-based question by its focus on your past career. Some tell-tale phrases are: • Give me an example of… • Tell me about a time when… • Where have you demonstrated… • What experience do you have of… • How have you gone about… If you hear any of these or similar, it’s a competency-based question. Sometimes, the focus on the past might be less obvious, but a competency-based answer is still usually the best way to answer questions like these: • Tell us about your knowledge of… • Describe your ability to… • What’s your awareness of… Even if it's not the main focus, most interviews will include some competency-based questions. So, how do you go about answering them? ​​ Answering competency-based questions with the STAR technique The STAR technique is Competency-Based Interview Answers 101. Basically, the STAR technique is about answering a competency-based question with an example in four parts: Situation, Task, Action, Result.   What does that mean in practice? Let’s look at an example. The question to be answered is, “Please could you tell us about your experience of leading and motivating a team?”                     What this means   Answer     Situation   Setting the scene: what your role was, and the challenge or opportunity    When I joined my current role as Head of Trust Fundraising, I had a team of five relatively inexperienced staff who were demoralised, felt isolated and were directionless after an extended period without a team leader. The trust bid pipeline was in danger, and was projected to deliver only 60% of the team’s target, which ultimately risked service provision.     Task   What your responsibility was/what you needed to do   I was tasked with stabilising and growing the trust funding pipeline, which required me to develop and motivate the team to perform at a level they never had before.     Action   Quite simply, what you did   I held workshops with the team to review what had been won, what had been submitted, what was in process and what was expected for the rest of the financial year, and an assessment of how likely we were to win each bid. We used this information to write a new annual strategy for trust fundraising. For each member of the team, I gave them a “blank slate” and focused on their performance now and in the future, setting individualised KPIs against the strategy, and regular check ins with me. I set a firm “no-blame culture” across the team between individuals and in group settings. I also set up a “buddy system” with the services team, so my team could see the impact of their work and the services team got a better understanding of what my team needed to write effective bids.      Result   What was your impact?   By the end of the financial year, we had secured the existing pipeline of funding, as well as an additional 15% on top of our target. We were able to review our annual strategy and convert it into a 5-year strategy, which we are now halfway through the third year of delivery, with year on year increases in funding won. The same people are still in the team, with one member promoted by me last year into a manager position in accordance with her development plan, with a new hire reporting into her. Our latest staff survey revealed that the team feels strongly connected to the work of the charity, with a clear sense of their own individual contribution.             ​ Why use the STAR technique? The point of the STAR technique is to provide a clear structure to your answer that is easy to remember and follow for both you and the interviewer. Most of us are good at remembering chronological, cause-and-effect narratives – a story - which is basically what an answer structured around Situation, Task, Action, Result creates. It’s easier for you (and equally importantly, the panel) to remember a nicely structured story than a list of facts and figures, no matter how impressive those facts and figures may be.  Similarly, don’t feel the need to throw in every single detail you can think of for the example you do give, and risk the panel losing the thread of your story. Stick to what is most important and relevant to the role you are interviewing for. Which is why… Less is (usually) more So, you're asked to demonstrate your communication skills. You’re a great communicator and have loads of examples, but don’t be tempted to reel them all off. Stick to one example that you judge to be most relevant to the role, and tell it well using the STAR technique.  Put yourself in a panel member’s shoes as they are listening to your answer. What’s easier to follow: a list of ten projects from across your career (which are probably on your CV already) or one example, put in a context that makes it relevant to the vacancy, and that follows through to an impressive result that they would like to see replicated at their organisation?  If you’ve given a strong example and now want to go further and show you’ve done this more than once, you can demonstrate this breadth by finishing with something like, “that was the most complex communications challenge I have faced, but I applied the same principles in the merger at this charity, the rebrand at that charity, and most recently the new service launch in my current role”.​ In part two, we'll look at how to bring your personality and values into play, deal with competencies you don't have, and inspire the panel with your vision for the future, not just your past. Read part two ►   More from the Harris Hill Blog   The Harris Hill Salary Survey 2022 What’s the going rate for your charity sector role? Whether you’re a head of fundraising for a small charity, digital manager for a household name, or in any of almost 200 other positions in the sector, you’ll find answers in the brand new 2022 Harris Hill Salary Survey. Read more ►   Back to the blog homepage ►

In part two of our guide, Jenny Hills looks at what to say when you don't have the competency in question, and how to bring out your personality, values and vision for the future, even if the questions focus firmly on your past (read part one here). Bringing yourself to the interview One of the risks of a competency-based interview is that they can seem a little formulaic for both panel members and candidates. On the other hand, one of the best things about working in the charity sector is that we really care about the work our organisations do, the impact and the people. Recruitment panels want to get to know what makes you tick as a person. Sometimes, you will be asked directly about your values or personal qualities: “How have you demonstrated our charity’s values of x, y and z”? However, don’t wait for a direct question like this to come up to show you who you are.   You can avoid the risk of your answers appearing to be 'by the book' by showing your enthusiasm, your values and your personality and self-awareness, and thread these throughout your answers.  Here are some examples of how to weave these in: • “It’s important to me that everyone feels included and valued in my team, and so I…” • “This was causing tension in the team, and while my preferred management style is to build consensus (which has previously manifested as conflict avoidance), I made sure to tackle this head on by…” • “What drives me most is delivering justice for our communities, and I built this into our service design process by…” We’ve seen candidates ace questions by being really honest about the limits of their experience, giving example of where things didn’t quite work perfectly and being very clear about what they learnt from it.  How to answer a tricky question There will probably be things on the job description or person specification that do not play to your strengths. That is totally fine – there is no perfect candidate for any job, and if you weren’t a strong candidate for the role, you wouldn’t be invited to the interview. So, you’re asked about that one thing you haven’t done before or aren’t quite sure of. Don’t panic! The trick to answering a tricky competency-based question is to give your best (most relevant) example, and then demonstrate an awareness of the development points for you and how you are going to tackle them. Let’s say you are a fundraiser going for a new role. The person specification says you need knowledge of the Raiser’s Edge CRM but you have only ever used the Salesforce system. However, you were the internal lead in implementing a major update and supporting your colleagues in adopting the new system. When asked about your experience in fundraising CRM systems, in your answer you can highlight how quickly you got up to speed with this new system, how you made sure the functionality worked for your team and supported them to use it. You can then tell the panel, “I know you use Raiser’s Edge here, and while I have not used that CRM before, I’m confident that I will be able to grasp the system quickly, as I have already watched a number of introductory and tutorial videos on YouTube and it doesn’t seem too dissimilar. I’d be happy to do further training ahead of my start date to ensure a smooth transition into the role”.  Taking your answers further If you’ve researched the organisation and have a clear idea of what you want to achieve in the role, competency-based interviews can be frustrating, as the focus is on your past, not what you will do in future. There isn't always a natural place in the interview to share your vision and plans for the role, but you can bring them in by linking to your past experience. Let’s say in your current role, you have had great successes in bringing in younger donors, and you know a key part of this new role is to reach new audiences of potential funders. Give your STAR answer when asked about your experience of diversifying the donor base of a charity, and talk them through how you brought on younger donors. Then you can tell the panel (concisely) that you feel a similar plan could work at this charity, and while this aspect of what you did might not be relevant, these steps and that type of messaging are likely to be similarly effective in this role too. This shows that beyond a competency match with the role, you have really done your research into them as an organisation, and thought through what your experience can add in this new role. That kind of preparation shows you are genuinely interested in them and their work, which always leaves a favourable impression on a recruitment panel. Don’t feel the need to do this for every question, but if delivering on this one thing is a major point of interest for you in the role, and/or it tackles an issue you know the organisation is facing, it's always helpful to add this to your answer for the relevant questions. So to summarise, there's nothing to fear from a competency-based interview, and plenty to welcome. It’ll be fair and objective, assessing your experience against requirements, and since you can anticipate the questions, you can prepare and structure your answers in the most effective way. And while the questions may ask for little more than a list of what you’ve done, you can use them – with these methods and some wisely-chosen examples - to give the panel a far more rounded picture of who you are, showing them what you'll bring to the organisation when you're ultimately working in the role. Jenny Hills, Chief Executive & Director Recruitment Practice, Harris Hill ► If you haven't already, you can read part one here, while for more advice on forthcoming interviews or executive-level requirements, you can reach Jenny Hills on 020 7820 7321 or via email to this address.       Back to the Harris Hill Blog homepage ►  

​ What’s the going rate for your charity sector role? Whether you’re a head of fundraising for a small charity, digital manager for a household name, or in any of almost 200 other positions in the sector, you’ll find answers in the brand new 2022 Harris Hill Salary Survey. The new report arrives with our thanks first of all to the several hundred superb organisations who’ve entrusted us in the past year and more with the diverse range of roles that form the basis of the survey. From there, we add the insight and expertise of our experienced specialists in each field, working role by role to identify misleading or unrepresentative cases that might distort the picture – for example, roles that are far more senior/junior than the title suggests – and applying their up-to-the-minute knowledge from handling similar roles every day to ensure we reflect what’s actually being paid (not just what’s advertised) for each role throughout the sector. Our thanks too, for the many (many!) requests and enquiries we've had from people patiently awaiting the next edition: we’re delighted to say that it’s now here and available to download from the link below, and we hope you find it a valuable reference for the year ahead. With salaries for everything from entry-level roles to director positions, the survey covers each of our specialist areas: Chief Executives & Directors • Data Management • Finance • Fundraising • Human Resources  Marketing, PR & Digital • Operations, Admin & Support • Policy, Advocacy & Campaigns • Temporary & Interim Market trends We’ve also examined some of the key issues currently affecting the market, not least the widespread and seemingly ever-more-acute shortage of candidates: why have numbers fallen and where to find new talent now?  And after two years of turbulence and quite radical change in the working landscape, what impact has the pandemic and the rise of flexible working had on salaries?​ A (very) recent history of the survey It's our 15th annual guide to salaries in the UK charity sector, but in this case, the first since the outbreak of a global pandemic, whose many crimes (though admittedly among the more benign) include putting paid to the last two editions. Work was just underway in 2020 when much of the world shut down, closing off key fundraising avenues for charities (while demand for their services often increased), and triggering widespread fear of redundancies, job losses and for some, even the prospect of having to cease operations entirely. In which context, reporting on the previous year's salaries seemed rather like reviewing the Titanic’s restaurants for passengers clinging to the lifeboats: information that may have been welcome yesterday, now eclipsed by some rather more pressing concerns. Uncertainty still prevailed by the spring of 2021, but we're delighted that the last year has been characterised by a strong and consistent recovery, each month surpassing the last, creating the clear picture needed to bring you this brand new report. For more information... Throughout the report you'll find details of the relevant specialists together with the salaries in their respective fields, and they're by far the best people to call with queries relating to those areas. Meanwhile for more general enquiries, feedback or requests relating to the survey, please call us on 020 7820 7300 or get in touch by email. View or download the 2022 Harris Hill Salary Survey ► Check out our latest jobs ►  More from the Harris Hill Blog What to expect as a charity sector temp Temping is a great way to gain skills and experience fast, and with high demand throughout the sector, it’s a great time to give it a try. Harris Hill’s senior temps specialists Sekai Lindsay and Ryan Elmer have the lowdown on what you need to know...Read more ► Previous salary guides Good news: your CV's in demand! Jobs in the charity sector are bouncing back in a very big way, so recruiters and charities alike are jostling for a glimpse of your CV. Read more ► A brand new office in Paris! (Garden) We've recently relocated our central London office to a continentally-named corner of SE1 with a rather colourful history. Read more ► Back to the blog homepage ►

Welcome back to Charity Careers, in which freelance writer Nicola Greenbrook invites key influencers in the charity sector to share their career story and how they navigate the professional world. We discover what they've learned along the way, what motivates them to get up in the morning and what their dream breakfast might look like when they do... In these extraordinary times, Nicola was delighted to chat (virtually, of course) to Susana Lopez, Head of Leadership Giving for Cancer Research UK about her impressive career to date and balancing parenthood with the personal reasons that drive her work for CRUK. She also learned how the charity is responding to COVID-19 and why breakfast in Spain, the complete works of Austen and Tiger King are a few of Susana's favourite things… Hi Susana - we know the name of course, but how would you sum up CRUK's mission and cause? In the 1970s, just 1 in 4 people in the UK survived cancer. Today, thanks to research, that figure has doubled. At Cancer Research UK (CRUK), our ambition is to continue to accelerate this progress so that 3 in 4 people survive cancer by 2034.    As the largest independent funder of cancer research in the world, we define global research priorities. Untethered to government funding, we can react rapidly and have the agility to support courageous, risk-taking science. Since our beginnings in 1902, our work has helped uncover the causes of cancer, leading to some of the earliest studies into risk factors, including the link between smoking and cancer. We also laid the foundations for the UK’s national cancer screening programmes and today’s radiotherapy and surgery techniques, and we have contributed to developing eight of the world’s top 10 cancer drugs.     Today, we support more than 4,000 nurses, researchers and doctors across a network of exceptional cancer research centres and partner with more than 80 organisations all over the world. We cover every aspect of cancer research and every step of the cancer journey, from our patient information programmes to prevention, diagnosis and treatment.     What are you responsible for in your role? My role is really varied! I head up Leadership Giving which sits within the wider Philanthropy and Campaigns team. We work with amazing supporters who want to make a difference by investing in truly cutting-edge research and support. This includes the Catalyst Club, dedicated philanthropists working with us over the long term to have an impact on key areas of CRUK's work; early diagnosis, developing the next generation of science leaders, and the new City of London centre. What drew you to CRUK and when did you join? I’ve had two stints here; from 2006 to 2015 I was a trust fundraising manager and then a senior manager in CRUK's first capital campaign team, Create the Change, raising £100m for the development of the Francis Crick Institute in Kings Cross. I came back to the organisation in November 2019 as Head of Leadership Giving.     The simple answer as to why is that cancer has had a profound impact on my life and my family; we lost my mum to ovarian cancer eight years ago; the treatments that kept her well for nearly four years post diagnosis were in part developed by CRUK. All four of my grandparents died of cancer, and too many other family members. I'm an Arts graduate, so was never going to go into science and find new and better treatments myself, but I can put my shoulder to the wheel in the fundraising efforts and secure the investment needed for cancer research.  We're hearing much more about medical research in these unprecedented times of course, albeit for a different reason. How has the current pandemic impacted CRUK and your role in particular? Michelle Mitchell, our CEO, has been very open on the impact of COVID-19 on CRUK; unprecedented times indeed. We’ve had to close our shops, and postpone huge events like Race for Life and the gala events which really drive our fundraising programme, and are predicting a 25% drop in income this year, potentially more.    The organisation has renegotiated leases on shops, made full use of the government's Job Retention Scheme by furloughing a large number of staff, and made every saving possible in order to protect the investment we make in the front-line science. Even so, we've had to make some tough decisions about the science we can fund, and have had to plan for cuts to that spend.   Within my role, we work closely with senior volunteers, ambassadors who are willing to open up their networks and introduce potential supporters to our work, often through a range of events. Obviously we can’t plan those events currently, so we have had to almost throw out the old plans and start afresh.     This could be terrifying, but has actually felt very liberating - we have permission to think outside of the box, and to really get insight from our supporters as to what they feel will work, and trial some new ways of working.     How did you start your career and what have been the key roles? My first role was as a trust fundraising executive at YMCA England. I'd returned to my home town (after a post-uni year in Spain) to find everyone had scattered, mostly to London! So when a friend contacted me to say there was an entry level role at YMCA England where she was working, I applied.     Although I knew nothing about fundraising (amazing to think now that there once was a time when these roles were available to someone with no fundraising experience), I quickly realised that it was a perfect role; lots of talking to colleagues in service delivery about what they were planning and what the impact would be, creative and impactful writing, talking to potential supporters and asking for advice and selling in the work and the difference it would make to homeless and disadvantaged young people.    I've since worked in a range of organisations at a range of levels and I don’t know if there are roles I would pick out as being particularly key. Maybe my senior manager role at CRUK the first time around (!) as it really exposed me to working with amazing senior leadership and senior volunteers and to work with really significant supporters to secure multi million pound gifts towards a capital appeal, and to see how a campaign really works.     What I would say is that there have been people who have been key to my career; from my first manager at YMCA England, Christine Douglas, who taught me how to structure a trust proposal and how to write for impact, through to Jennifer Cormack at CRUK who showed me how to lead a team collaboratively.    Debbie Gilbert at St Giles Trust showed me how to show up as a leader (and never to take no for an answer!), Catherine Miles at Anthony Nolan showed me how to manage upwards and protect your team, and Russell Delew at CRUK gave me the opportunity to work on what was at the time CRUK's biggest capital campaign and secure some of the biggest gifts of my career… Was a charity career always your goal? It really wasn’t; I didn’t know what fundraising was when I applied for my first job in the sector. From childhood I wanted to be a journalist, but fell out of love with the idea on graduation (although three of my family are journalists on TV and in print now, so I feel I'm living the dream vicariously through them!) and I was at a loss what to do with the skills an English Literature degree and a naturally nosey nature had fitted me for.     Luckily it turns out being inquisitive, talkative, with a good memory and a way with words is a perfect basis for a career in trust and major gift fundraising.     How do you keep your skills fresh and ensure continuous learning along the way?  I'm a huge fan of continuous learning - we can all learn something new. I've been working as a fundraiser for 25 years (ARGH) and still enthusiastically sign up for the Institute of Fundraising Convention each year alongside interesting looking briefing events, and especially the Showcase of Fundraising Innovation and Inspiration’s (SOFII) annual I Wish I'd Thought of That event.     I also think it's imperative to learn from your peers and keep your ear to the ground with what's happening across the sector to ensure you don’t end up in your own little organisational bubble/echo chamber. To that end, I set up a networking group and invited people I met across the sector to come along; we meet four or five times a year and share news, ask questions, ask for support and advice and make connections. It's fascinating to see how other organisations deal with the challenges we all face - we're meeting in May, and I can't wait to hear how everyone is dealing with COVID-19!   What would you advise graduates seeking to join the sector, or more experienced people considering a leap into leadership? When I'm interviewing, I always look for behaviours over a skill set, so my only advice to graduates would be show flexibility, how you've taken on new responsibilities or roles, and your willingness to learn. Skills can be taught.     For people moving into leadership - choose the organisation carefully! I’m being half-facetious, but the serious point is to look at how the organisation supports its managers and leaders, what's expected of them, and what training there is internally - for example on managing a team, conducting 121s and annual reviews. These skills are key to managing and too many organisations think they’re innate. They aren't, as anyone who has suffered with a badly trained manager will tell you. Aside from that, be open, honest and transparent - turn up as yourself, and as authentic as you can be. When times get hard, it's tough to maintain a facade! And finally, approach someone you admire and ask them if they'd be willing to act as a mentor. I've listed some of the people who have been key to my career, but I've learned so much from so many people across the sector which has been invaluable.  What’s the best piece of advice you’ve ever been given? Christina Grant (who contributed to your article on how to be assertive at work) had a profound impact on me when she worked at CRUK as a trainer. I use some element of her Raising The Bar training and coaching every single day in my work life; the key one is 'Human beings like threes'. Every single meeting opener, presentation, 121, PDR, whatever, I frame around three key points, because it works!  What’s the most challenging part of the job? I’ve had lots of challenging jobs, and roles that I’ve left because I couldn’t see how I could make a useful contribution. I can honestly say that I don’t feel that way in my current role; the only challenge, as cheesy as it sounds, is sometimes reining a really ambitious team in! And the best bit? Where to start? The pride in knowing the work we do has a direct impact on cancer, and today, on COVID-19 as CRUK pivots to working on vaccines and treatments for the pandemic, and releases clinicians and nurses back into the NHS to work on the front lines of coronavirus.     Working and being in awe of world leading medical researchers who are answering the toughest questions of cancer. Working with world leading fundraisers from whom I can learn so much. And knowing that my mum would be so happy that I've come back to CRUK, an organisation that she supported. What have been your career's biggest ups and downs to date? Up: working with a family who were keen to support an area of work, and who, after a couple of false starts, agreed to an initial gift of £1.1m, and then a further gift of £5m towards a campaign. I secured that gift just before going on maternity leave, so there was a nice completeness to it!   Down: working up a huge proposal, full agreement from the finance team and CEO, all ready to go just before Christmas, for a January board meeting date. My ‘spidey sense’ was tingling, though, so I thought I'd make one last check with the project lead. After a couple of days they came back with 'Oh, we've decided not to do that anymore'. It was, I'm afraid to say, the final nail in the coffin for my time at that organisation! Who do you look up to in the sector or more widely? One of my oldest and dearest friends is a sister in A&E in our home town; I’m always in awe of her, but especially at the moment.  My sister is a primary school teacher. and after four weeks of trying to teach a six year old, I'm in awe of her, and in fact all teachers.     Across the sector, I look up to those people who walk the walk not just spout the theory - I'm loathe to name names as I know I'll leave someone out, but the people who have closed the big gifts, grown income streams, got senior leadership buy-in for major gift fundraising and in doing so created transformational growth. Let's finish with some quick lifestyle questions: are you up with the lark or a night owl? Left to my own devices, I would go to bed at 8.30pm and sleep til 9.00am. I love sleep. Juggling a small child and a full-on job, the lie-ins are less frequent although I am blessed with an early bird husband, so I definitely get more than my fair share! What gets you out of bed in the morning, rain or shine? Usually the six year old asking questions about dinosaurs, trains or planes ... more seriously: deadlines and wanting to get on and make a difference. Urgh, that sounds awful. But true! And what's your dream (and actual) breakfast once you're up? Dream breakfast - lockdown over and travelling again - would be some mixture of fresh eggs, bread and fruit overlooking the sea somewhere hot and beautiful. If it could be the motherland of Spain, so much the better. Actual breakfast more likely to be overnight oats with yoghurt whilst logging on … Does a typical day exist? Not really, but it would usually involve checking in with the team, checking in with senior managers, or looking over proposals and reports for donors to feed in my thoughts: after 25 years of doing the job, it's really key to me to share what I was taught and what I've learned the hard way!    Also planning, taking part in some thinking about upcoming projects or launches, and best of all, meetings and calls with supporters and senior volunteers to talk about the work of CRUK, and to solicit their support in a variety of ways. What are you reading, watching or listening to at the moment? I'm an English Literature graduate who, in another life, would have been at my most content lost in an English department somewhere writing an interminable thesis on Austen. I have weird reading tastes - early 19th century fiction and contemporary US fiction. My favourite authors are Jane Austen, Curtis Sittenfeld, Tom Woolfe and Jonathan Frantzen. I could happily just read them for the rest of my life. Oh, and Mhairi McFarlane for cracking modern UK writing.   I have absolutely gutter tastes in TV though; Tiger King was a recent highlight and aside from that, rubbish reality TV, especially the Real Housewives franchise, or what my husband calls 'your programmes about ladies shouting at each other’.   I’m relatively new to podcasts, and just didn't get them at all until I came across Gossipmongers and I’m now a convert. Best. Podcast. Ever. And finally, how do you wind down in your spare time? If I have any, I like to switch my brain off with things that are detailed but mindless like knitting. I make many, many scarves, as that's about the limit of my skills. I dream of being able to make something more complicated.     A huge thank you to Susana, we very much appreciate you taking the time to share your story, career insights and invaluable advice with our readers - we wish you and CRUK all the very best in the challenging weeks ahead, and of course for the future! Nicola Greenbrook - HR Specialist and Freelance Writer  ​ Contact Nicola, check out her website or follow her on Twitter, or for more on Cancer Research UK and why they need you more than ever, please visit their website. More Charity Careers #1: Sara Rees, Head of Fundraising, Rays of Sunshine ► #2: Hannah Sanders, Consumer Brand Partnerships, Save the Children ► #3: Andy Harris, Director of Income Generation, Shelter ► #4: James Harris, Associate Director of Communications, Marketing and Membership, Rethink Mental Illness ► #5: Chris Oak, Associate Director HR & Facilities, SPANA ► More from the Harris Hill blog 12 tips for video interview success Interviewing via video is the new normal for now, and if it's also new to you, here are some practical tips on the process from our executive recruitment experts, courtesy of director Jenny Hills. Read more ► How to work well from home Millions of us are doing it, but is working from home really working for you? Nicola Greenbrook has the lowdown on the lockdown and advice to help you turn the new arrangements to your advantage. Read more ►

Interviewing via video is the new normal for now, and if it's also new to you, here are some practical tips on the process from our executive recruitment experts, courtesy of director Jenny Hills. Getting the basics right: make sure what's behind you isn't distracting ​   How to get the best from video interviews By now you'll probably know the basics from the video meetings that have come to dominate all of our working and social lives: make sure your camera and microphone are working ahead of the call, check your pyjama bottoms aren’t in view below your smart top, and that what’s behind you isn’t distracting.  But over the past few weeks, we’ve picked up a few additional practical pointers that can help you ace that all-important video interview:​         Try a test run If you’re not familiar with the videocall platform you’ll be using, ask your friendly consultant for a quick technical test-run. We want you to nail this meeting, and if a test-run will help that, we’re only too happy to do it. If you’ve applied directly, ask a friend to do a test-run with you well ahead of the interview.         Lights, camera, wardrobe Wear what you would normally wear (at least on top) to an interview. However, keep in mind the quality of your camera and the lighting. You don’t need a camera any fancier than the one that came with the laptop/smartphone, but if you know the image quality isn’t great, try and sit in a well-lit room, and consider the colours you are wearing.  A white shirt in front of a white wall in bright sunlight might mean you blend into the wallpaper too much. On the other hand, wearing dark colours in room with less-than-great lighting risks you appearing as a grainy blur to the panel. In all cases, don’t silhouette yourself in front of the light source!         Steady your nerves (and devices) If you're using a smartphone or tablet, find a way to prop it up and keep it steady for the interview, rather than holding it in your hand: a shaky picture can detract from what you're saying and create the impression of nervousness, even if you're confident, calm and collected.         Stay informed Keep the relevant details (job description, person specification etc) and your application to hand, either printed out or in another window of your screen. If you’re switching between screens to look at something (most videocall platforms allow you to do this without leaving the call), remember the panel can still see and hear you. ​   Be prompt Keep to your start time! Normally, arriving 10 minutes ahead of an interview is good practice, but if you log into the Zoom meeting early, you may interrupt the panel’s pre-interview discussion, or they may simply not be there and they’re taking advantage of a quick break to run to the bathroom.  We’ve been advising our candidates to log in a minute before the actual interview. This gives you time to make sure the audio and video is working before it cuts into precious interview time, but also allows the panel to take their breaks, talk amongst themselves and be ready.          Remember you're on camera! When on videocalls, some people understandably forget about eye contact and look around the room whilst talking (as many of us do when we’re thinking). Don’t stare down the lens (creepy), but try to keep your eyes on the screen. It doesn’t really matter where on the screen, but the person who asked the question is a good bet, especially if you find looking at yourself distracting.          Express yourself There’s no need to be a mime artist, but if you use body language (nodding, smiling, leaning in, etc) you might want to exaggerate it a little bit more than you would in person so it shows up on camera. This helps engagement between you all as people. Someone sitting motionless and expressionless is hard to relate to, and the panel want to get a sense of you as a person and as a potential colleague.            The show must go on For relatively minor audio and video disruption (screen freezes, distorted audio), we advise ignoring it unless it has impaired your understanding of what the panel are saying/asking. We’ve found that this keeps interruptions to a minimum, and on the flipside, we’ve seen conversations lose momentum when every bit of digital static is commented on.       Be expressive, but not a mime artist. Also recommended in all other situations.   Don't panic  This way of working is strange for all of us, so don’t be phased if something goes pear-shaped. Can’t hear? Explain and wait for it to resolve (leave and re-join if necessary). Six-year-old has to show you the spaceship now? Cat decides it needs to sleep on the laptop? Smile, ask the panel for a quick pause to deal with it, and get back to it. We’re all human, and if the panel doesn’t understand that, do you want to work for them?         Stay focused That said, despite the interruptions and informalities of working from home, the conversational style in videocalls is by necessity pretty formal (even for an interview). If two people speak at the same time, both are completely unintelligible so everyone has to take turns to speak.  You are also missing out on almost all the non-verbal clues that we don’t realise we rely on so much. A particular risk is talking to fill the silence and missing clues you’d normally spot that the panel are disengaging from your answer, so stick to focused, relevant answers (the STAR technique is a good general guide).  If you’ve said something interesting and they want more detail, they’ll ask. Make sure you leave a pause between someone asking a question and you talking to ensure they’re done, and that panel members are given opportunities to ask follow ups. ​         Be flexible If your internet connection is bad enough to disrupt the conversation, apologise, fix it if at all possible, but if not, ask if you may switch your camera off and go audio only, or even dial in to the call instead. This should be a last resort because it’s the only way you can hear and respond to the panel. On the other hand, if one or more panel members go audio only for the same reasons, don’t get phased and keep your eyes on the screen. Just because you can’t see them, it doesn’t mean they can’t see you.         BYO refreshments Finally, much as they’d like to, the panel can’t offer you the glass of water/tea/coffee, so make sure you have one to hand for when you need it. A separate celebratory beverage for when you leave the videocall having given the best interview of your life is optional.       ​ To wrap up, there are practical differences between the usual in-person interview and a video interview, but the intent behind them is the same: for you, is this a job you want? For the panel, are you the person they want for the job? Being able to adapt to these differences may not guarantee you the job, but feeling more confident and relaxed about the process will give yourself and the panel the best chance of making the right decision. Jenny Hills Chief Executive & Director Recruitment Practice, Harris Hill Search executive opportunities ► ​   More from the Harris Hill blog         How to work well from home Millions of us are doing it, but how well is working from home working for you? Guest blogger (and frequent home-worker) Nicola Greenbrook has advice to help you keep things running smoothly. Read more ►         Should you be working for a large or small charity? The biggest charities may have the biggest opportunities, but you'll typically take on more responsibilities somewhere smaller - so which is better for your career? Faye Marshall and our fundraising specialists weigh up the options. Read more ►         How to be assertive at work Altruistic behaviour is fundamental to the charity sector, but saying yes to every request can leave you seriously overwhelmed. Nicola Greenbrook explores how you can learn to stand your ground and be more productive as a result. Read more ►  

With much of the world in lockdown to slow the spread of coronavirus, working from home is the new normal for many. Our guest blogger and freelance writer Nicola Greenbrook offers suggestions on how to work productively, interact socially and look after our physical and mental health. ​   How to work well from home We are living in exceptional times. The virus that emerged in the Chinese city of Wuhan has caused a global COVID-19 pandemic. At the time of writing, the UK is in lockdown, the shutters have come down on all non-essential shops, schools and nurseries are closed, and many charities are in crisis.  Government guidance advises people to work from home where possible, travelling only when it is essential. But for those unaccustomed, or averse, to homeworking, it can take a while to adjust. Throw into the mix that our partners/flatmates/children are our new colleagues, how can we work productively and efficiently from our homes - and keep our minds and bodies healthy? ___________________   Create a designated workspace The spread of coronavirus has been rapid; one day you were at work, the next creating an ‘office’ in your flat amongst the laundry and hunting under a pile of magazines for a pen. Before you do anything else, prioritise setting up a clear and defined workplace, separate from your home life where possible. If this is the kitchen table for the time being, ensure it's clear, free of coffee cups and has easy access to power. HSE's Display Screen Equipment (DSE) workstation checklist offers clear guidance on areas such as chairs, screens and lighting. Adding a personal touch to your workspace might help with the adjustment to homeworking (best to avoid dedicating an entire working day to #workspacestyling though). Kim Watson, comms freelancer and co-founder of holistic therapies business The House of Palms finds that it increases her productivity: ‘I have a proper workspace, a desk with plants, pictures, candles and natural light etc. All things that make me feel happy and wanting to work - that helps!’   Establish a routine and set boundaries I'm an HR Specialist for an IP law firm in the City for three days a week and a freelance writer at home for one day and weekends (plus a Mum in between). This provides clear boundaries and compartmentalises my working week. However, the lines are currently blurred; each part is now worked from home. It’s an unprecedented situation for most of us; there’s no commute to act as a physical divide and we've literally brought our work into our homes. So what can we do to restore some order? Creating a simple plan for the week ahead can help stay on track; try scheduling activities against set times and get to know when you’re ‘peak you’. If, generally, you’re less dynamic in the afternoon or susceptible to energy slumps, consider doing less creative work then.  If working alongside a partner or flatmate/s AND children, and without a separate room to work from, at least delineate a space that is solely yours. Over breakfast each day, consider holding a team meeting with your ‘new colleagues’; discuss and agree the hours you’ll each work (especially if caring for/homeschooling children as well) and how you like to work (loud music vs complete silence etc). Then be prepared to compromise and be flexible - we’re all in this together! ___________________ Watch the clock It’s tempting to work all hours just because we can. Stick to your regular office hours where possible and commit to meetings in your diary rather than pushing them back. Establish a routine; stop for lunch and utilise morning and afternoon breaks to do a quick house chore or grab a drink - and step away from the screen. Work steadily, stay focused and STOP at a set time - then switch off. It's unlikely you'd run back to the office at 11pm after an evening out, so there’s no need to head back to your laptop at home.      Stop looking for distractions  There’s something about being in your own home that feels more comfortable, don’t you think? Sure, you could squeeze in some pre-work Netflix over a bowl of cereal, but can you stop at one episode?  What about chores? Are you finding it hard to ignore the messy kitchen cupboard /peeling paint/huge pile of stuff to sort out? Yes? You could be procrastinating; save the decluttering for the weekend. Mirror your homeworking day with your office one. If a relative or friend wants a chat in the middle of the day (rather than it being a genuine concern or emergency), politely reschedule for lunchtime or post-work.  It's important to digest public health information, but avoid getting bogged down in multiple sources, too many WhatsApps or unreliable social media posts. Don't let a quick peek at your phone become a Twitter marathon. ___________________ Be healthy in mind and body Working from home can be challenging and isolating, and you might be feeling a certain level of anxiety and distress. Explore some coping mechanisms that could alleviate feelings of uncertainty. For example, limiting social media (and visiting positive accounts only like Upworthy), using meditation and relaxation apps, reading a book or sitting in the garden to restore a sense of calm and wellbeing. Mental health charity Mind offers some brilliant advice on coronavirus and your wellbeing.  Try exercising in your former commuting time (for your mandated, one form of exercise a day) to start or end the day in the right way. Runner's World has some good tips for staying active during social distancing and the Guardian suggests the ten best online (and free) home workouts.  Stay hydrated and eat well, avoiding the temptation to fall into a pattern of idle snacking and ransacking the crisps cupboard at 10.00am. NHS factsheet ‘Water, drinks and your health’ provides some helpful reminders on this. Finally, ensure you follow sanitation and good hygiene practice to reduce the spread of COVID-19 at home too. Wash your hands and clean your keyboard, phone and other equipment regularly. Here's a reminder of the advice on this, via the CIPD (or click for pdf):     Stay in conversation Maintaining some form of human connection while homeworking is essential, and emotional support is a critical part of our physical and mental wellbeing.  If your workload allows, contribute to team chats or group emails when you can so you don't drop off the radar. Consider a virtual coffee break with your team and ask what they’re working on, come up with ways to support each other and share what’s on your list (or your mind, if you feel comfortable). Jot Form offers some great ideas for online business tools and ways to communicate, such as using a video conferencing tool like Zoom for meetings with multiple attendees, hosting courses, and webinars. And finally… • Get dressed - It’s tempting to jump straight into it and conference call in a work top with pyjama bottoms, but before you know it, it's 3pm. Get showered, first.  • Support local businesses - Consider signing up for an online yoga class with a local teacher, order takeout as a lunchtime treat from a café and buy your basic necessities from a local shop. • Learn how to homework - LinkedIn Learning’s remote working course can be done in small chunks and includes insight from entrepreneur Arianna Huffington. • Reach out - If you're struggling, don’t hesitate to speak to your HR team for support or access any employee assistance programmes available. ___________________   These are unsettling and worrying times, and a huge period of change for the UK’s workforce. You may be feeling out of control right now, but try to focus on the things you can control (washing your hands, taking exercise and breaks, eating well and drinking fluids) rather than what you can’t.  Take it day by day; get to know what works for you to get the best out of homeworking and stay in good physical and mental health.  Stay safe and well - and indoors. Nicola    Contact Nicola, check out her website, or follow her on Twitter. ​   The coronavirus pandemic is a fast-moving and developing situation and official advice should always be taken. You'll find the most up-to-date information via the UK Government, NHS or World Health Organisation sites.   More from Nicola Greenbrook     How to set goals (and stick to them in style) ►   Podcast your way to workplace wellbeing ►   How to be assertive at work ►           More from the Harris Hill blog     Should you be working for a large or small charity? ►   Smarter than the average bear: the Charity Series Quiz Night champions! ►   Caudwell Children: Building a better world for disabled children ►