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Head of Client Services

Head of Client Services

  • Location

    London

  • Sector:

    Directors & CEOs, General

  • Job type:

    Permanent

  • Salary:

    £60k - 75k per year + plus benefits

  • Contact :

    Faye Marshall

  • Contact email:

    faye.marshall@harrishill.co.uk

  • Contact phone:

    020 7820 7303

  • Job ref:

    HQ00042785

  • Published:

    5 months ago

  • Duration:

    Permanent

  • Closing date:

    2021-09-06

  • Posted:

    2021-08-09

  • Consultant:

    #

The Film and TV Charity is seeking an innovative, dynamic, and solutions-driven Head of Client Services to join a team that is radically reimagining the way they support people working behind the scenes in film, TV and cinema.

The film, TV and cinema sector is a jewel in the UK's crown, both in terms of our exceptional creative talent and the sector's growing economic importance, but a culture of long hours, challenging conditions, and an acceptance of a long-held status quo also mean it can be an incredibly tough sector to work in, with the retention of talent an ongoing problem as a result.

In 2019, the charity found that 9 in 10 working behind the scenes had experienced poor mental health. The pandemic and the harrowing conversation about systemic discrimination that followed the Black Lives Matter protests in 2020 have both only served to exacerbate the problem.

Since the introduction of the Film and TV Support Line in 2018, the charity has been on an exciting journey of change and has joined industry partners at the forefront of the movement to make work better for everyone in the industry. The charity is providing, and continuing to develop, mental health and wellbeing support, financial support and advice, and a host of practical resources that are making a difference to thousands of people every year, but its ambitions are necessarily bolder.

The charity's Head of Client Services will be central to delivering a strategy that places the organisation at the heart of a supportive, inclusive film and TV community that is there for everyone and not just individuals in crisis. With new services being developed, and a new model that focuses on wraparound support to ultimately enable opportunity, the charity aims to help more than 15,000 people every year by 2024. Along with the wider team at the charity, the Head of Client Services will help to ensure that the services are both relevant to everyone in the industry, at any stage in their career, as well as helping the charity to ensure support reaches and engages with under-represented groups and those with protected characteristics.

The role is a new one and would suit a candidate with a strong, demonstrable track record of managing and delivering a high-profile client service function, preferably in a digital-first environment. As well as being an exceptional communicator who can convey the strategic vision of the charity and its Support Service both internally and externally, the ideal candidate will also show strength in being able to build genuine, trusted relationships at senior level. Understanding of how the film and/or television industry works is imperative, as is a real desire to be part of a team that is passionate about making a difference.

The charity recognises that people from some backgrounds are under-represented in the film and TV industry and in the third sector and is committed to doing what it can to correct this. Therefore, we are especially keen to receive applications from people of colour; people with disabilities; those who identify as LGBTQIA; people with a mental health condition; and people who identify as working class now or in the past.
Location: Golden Square, London (with the flexibility for some remote working)


Salary: £60,000 - £75,000 per annum plus excellent benefits

Contract: Permanent

Closing date for applications: 9.00am on Monday 6th September 2021

Interview: W/C 13th September 2021

If you would like to receive the full job description for this role, with details on how to apply, please contact Faye Marshall:


Faye Marshall: faye.marshall@harrishill.co.uk | 020 7820 7303

Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.