Head of Membership and Development

Head of Membership and Development

  • Location


  • Sector:

    Marketing & Communications

  • Job type:


  • Salary:

    £50k per year

  • Contact :

    Hannah Whittington

  • Contact email:


  • Contact phone:

    020 7820 7305

  • Job ref:


  • Published:

    almost 2 years ago

  • Duration:


  • Closing date:


  • Posted:


  • Consultant:


As Head of Membership and Development you will join a growing health focused membership organisation, which supports the NHS. This is a new role in a small organisation at an exciting time of growth, and they are looking for someone who will energised by this.

In this role you will develop, define and implement a membership engagement strategy and refreshed membership value proposition.

Key responsibilities:

  • Be responsible for Member engagement and retention, listening to member feedback and responding proactively to member’s needs.
  • Deliver and develop the full member services offer, including events, bespoke advice and guidance, peer support and both offline and online/digital resources.  Assist members to build capacity and capability recognising the diversity and different needs of member cohorts.
  • Provide expert advice to the Director of Operations and senior leadership team on membership issues. 

Your previous experience:

  • Sound knowledge and demonstrable management experience of working within a customer focussed membership organisation
  • Knowledge and experience of delivering member services
  • An understanding of the membership landscape, ideally within a VCSE and/or health related sector
  • Experience of managing a team, ideally in a dispersed setting

Contract 6 month FTC. Full-time, 5 days a week.

Salary £50,000 plus 10% pension contribution.

Location- Warwick 2 days a week, with 3 days from home or in the London office.

To apply please email your CV to Hannah.whittington@harrishill.co.uk ASAP, as the charity look to hire quickly. Please note candidates will need to be able to start immediately.

I look forward to hearing from you.