Head of Supporter Care & Fundraising Standards

Head of Supporter Care & Fundraising Standards

  • Location


  • Sector:


  • Job type:


  • Salary:

    £42k - 46k per year

  • Contact :

    Shweta Prabhakar

  • Contact email:


  • Contact phone:

    020 7820 7320

  • Job ref:


  • Published:

    over 3 years ago

  • Duration:


  • Closing date:


  • Posted:


  • Consultant:


A charity based in Central London are looking for a head of Supporter Care & fundraising standards. The successful candidate will play a crucial role in developing and delivering the supporter-centric approach which will surprise and delight our supporters'. You will play a strategic role in developing and implementing our supporter care and fundraising standards strategy.

Key responsibilities
Responsible for the strategic planning, delivery and ongoing development of supporter care and fundraising standards, ensuring it complements the strategic aims and objectives of Fundraising, and the wider organisation.
Responsible for managing the supporter care team to deliver against agreed targets and key performance indicators, monitoring, evaluating and reporting back as necessary.
Work with key stakeholders to deliver integrated, multi-channel supporter journeys to maximise income generation, supporter engagement, cross selling and brand/marketing opportunities.
To manage specific projects which will enable us to improve our supporter care, and build supporter loyalty and retention.
Manage the donation administration and acknowledgement process within the Charity and through external fulfilment agencies.
Ensure internal best practice fundraising guidelines are created, maintained and disseminated, and that external best practice guidelines are accessible, shared and understood.

Person specification
Extensive experience of working within Supporter Care at a senior or strategic level.
Proven experience of creating and implementing strategic and operational plans.
Demonstrable fundraising/marketing/digital marketing intellect, including the importance of supporter retention and development.
Extensive experience of effectively leading a customer services team.
Proven project management experience.

Closing Date: 29th April 2019

Interview date: 1st & 9th May 2019