Are you a competent all-rounder with a natural ability to help & manage people?

Do you have a structured approach while applying a human touch?

If you can say yes to the above, and you have the competency/experience to tick the boxes below...we'd love to hear from you.

We are looking for an experienced Operations Manager for this small charity that provides accommodation for overseas patients who receive medical treatment in London hospitals.

As the Operations Manager, you will be responsible for the day-to-day running of the accommodation facility which contains 33 self-contained apartments, with large communal areas. You will be responsible to make sure the operational systems/procedures are well maintained and running smoothly. And you will also be in charge of maintaining the calm family environment the charity is so proud of.

The role is a full-time, 5 days a week, and you will work from their central London facility. Please note the potential to work remotely is possible however this will only be 1 day a week max.

The role requires the following:-

Management

Line manager for all staff

Responsible for recruitment, retention & training

Report directly to the Board of Trustees

Responsible for co-ordinating the upkeep and maintenance of the building

Responsible for overseeing the day-to-day running of facilities

IT coordination & management

Collating, approving, and presenting all incoming invoices to accounts for payment at the end of every month

HR

Recruitment, retention and development

Staffing timetable (cleaning and evening/weekend staff)

Approving overtime and holiday

Conflict resolution

Administration

At an operations level, you will have the responsibility for:

Email management

Invoicing

Secure storage of charity's digital information

Essential Skills and Experience

- Previous experience of the charity sector

- Experienced people manager

- Excellent communication skill

- Proficiency in IT & MS Office

- Excellent attention to detail

- A high emotional EQ (you must be understanding and empathetic)

- Friendly and welcoming

- Experience or knowledge of building maintenance (desirable)

- Experience of IT systems (desirable)