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Service Design & Innovation Lead

Job description

A fantastic opportunity has arisen for a Service Design and Innovation Lead to join a fantastic health-based charity.

Fully remote or hybrid (offices based in Bath)

This new role is focussed on accelerating the development of new services, by developing highly fundable propositions that are led by data and insight and grounded in the needs of our community.

 Key to this role is proposition development; developing six new project ideas for services designed for the public and/or healthcare professionals, shaping them into fully developed and costed propositions for large-scale funders. You would be responsible for establishing and implementing a project pipeline, leading the development of new projects from ideation to implementation and ensuring that new service propositions are: led by data and insight, have a firm evidence base, are co-designed or co-produced with the charity’s community and are informed by existing expertise and knowledge across the organisation.

You will also commission and manage external agencies, consultants or freelancers when appropriate, ensuring cost effectiveness and efficiency and proactively build effective relationships and partnership with public, private and voluntary sectors to create a dynamic network for project development and delivery.

The successful candidate will have experience of leading service design and innovation, developing user journeys and will have a good understanding of co-design and co-production principles. Strong financial management skills are key, alongside a proven track record of using data and insight to inform innovative projects and service improvement. You must also have significant project management experience and a background in bringing together multi-functional teams and a range of stakeholders including people with lived experience to develop innovative solutions to problems.

 If this sounds like you and you’re keen to hear more, please do get in touch ASAP!

Please note, only successful candidates will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.