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Supporter Care Assistant

Job description

I am delighted to be working with an amazing health charity in search of a Supporter Care Assistant. This is a full-time, London based hybrid role for five months. As Supporter Care Assistant your role is to support the Fundraising and Marketing Department.

Your varied responsibilities will include: responding to telephone or email enquiries; taking donations over the phone; resolving complaints and thanking supporters during the charity’s busiest time.

Key tasks and duties:

Supporter Enquiries / Complaints

  • Address ad hoc supporter queries in writing or by telephone including the handling of complaints showing empathy and professionalism.

  • Take telephone donations and direct debit instructions accurately.

  • Ensure the fundraising database is updated at all times

Income processing

  • Accurately record supporter details for each gift, updating existing records or creating new records as appropriate onto our database / CRM system.

  • Using data securely and with best practice data protection principles in line with GDPR

  • To thank each gift in line with the organisation's thanking process, ensuring that the acknowledgement is personalised appropriately and exceeding supporter expectations

  • Confident in dealing with supporters over the telephone to offer excellent customer service and have a proactive approach to dealing with issues.

If you have the above skills and experience and are immediately available, please apply online today!