A charity based in Central London are looking for a CRM Manager and System Salesforce Administrator. The successful candidate will manage,develop and maintain the chairty's instance of Salesforce and all its integrators within the organisation. This includes but is not limited to: the CRM database in Salesforce, grant management system (Grantflex), finance system (FinancialForce), marketing automation tool, project management tool and expenses management tool (Expensify).


Key responsibilities

Ensure system permissions are in line with delegated authorities and approval limits and ensure the segregation of duties

Support related changes to business structure and processes as well as managing integrations with any new systems


To oversee, manage, review and challenge the systems and proactively look for opportunities for improvements



Support business process workshops/training


Work on improving existing systems by studying current usage practices, taking full advantage of Salesforce functionality, and making recommendations for streamlining and other improvements



Provide appropriate cover for general IT issues for the Information Governance and Systems Officer



Person specification

Extensive experience in administering, managing and maintaining CRM systems - must include Salesforce

Salesforce Advanced Administrator Certification

Salesforce development experience

Managing and driving process change and experience of programmes of continuous business improvement

Experience providing general IT support

Closing Date: 8th December 2020