Ongoing temporary contract | Immediate start available
A well-established organisation is looking for an experienced and proactive IT Help Desk Officer to join their busy IT team on an ongoing temporary basis.
This is a fantastic opportunity for someone with strong first and second-line support experience who enjoys solving technical issues, supporting users, and helping to maintain secure and efficient IT systems across a multi-site environment.
IT Help Desk Officer
Onsite in Kings Cross | Full-time Temporary Role
£14.89 per hour
37.5 hours per week
Key responsibilities:
- Logging and resolving IT support requests within agreed SLAs and KPIs
- Installing, configuring and maintaining hardware, software, printers and network devices
- Supporting Office 365 administration, Active Directory account management and access permissions
- Troubleshooting hardware, software and connectivity issues
- Assisting with desktop/laptop rollouts, upgrades and scheduled maintenance
- Maintaining asset registers and equipment records
- Supporting network, wireless and server-related tasks
- Liaising with third-party suppliers to ensure continuity of IT services
- Supporting IT projects, system improvements and process development
- Delivering IT inductions and guidance to staff
About you:
We’re looking for someone who has:
- Previous experience working within an IT support/helpdesk environment
- Experience working independently and as part of an IT team
- Knowledge of Office 365 administration and cloud-based systems
- Experience managing user accounts and security access
- Strong troubleshooting and communication skills
- Excellent organisational skills and the ability to manage competing priorities
- A proactive and customer-focused approach
Experience with Dynamics CRM and supporting telecoms/internet service providers would be beneficial but is not essential.
This role would suit someone who enjoys a varied IT support position and is confident building positive working relationships across an organisation.
To find out more, please get in touch.
