Assistant Director of Operations

Assistant Director of Operations

  • Location


  • Sector:

    Operations, Admin & Support, Projects & Programmes, General

  • Job type:


  • Salary:

    £48k - 50k per year

  • Contact :

    Harriet Mountain

  • Contact email:


  • Contact phone:

    020 7820 7328

  • Job ref:


  • Published:

    almost 3 years ago

  • Duration:


  • Closing date:


  • Posted:


An international charity are looking for an Assistant Director of Operations to lead a change management process to transform the operational management of the division and its interaction between the central structures within the charity and the international teams delivering the organisation's programmes on the ground. The goal is to make the operational delivery of programmes effective and efficient, with a particular focus on changes to structures and processes
This is a 6-12 month contract.

Key Responsibilities:
-Work with the Director's to develop a robust operating model for international operations.
-Working with Country Directors and the Programme Development team, support the design, development and roll out key systems and processes to standardise programme planning
-Support the Programme Development team in the development of a programme design, planning and delivery training programme. Enabling teams to design and develop large-scale multi-year programmes using departmentally agreed standards.
-Deliver a portfolio of programmes that meets the strategy and provide the basis for our conservation impact overseas. This will require planning and managing reviews at appropriate points during all stages of the project life cycle to provide evaluation of progress against time, costs, quality, compliance and ongoing viability.
-Work with the Head of Finance and Regional Heads and Country Managers to develop departmental budgeting and forecasting and manage performance against these,
-Ensure the charity complies with employment legislation, employment and other taxes and the regulatory and economic framework of the countries we operate in, with advice and guidance from the Heads of HR, Finance and Legal.
-Identify gaps in policies and procedures that are required to meet bi-lateral and multi-lateral donor requirements for programme delivery and work with the appropriate central business services to develop the necessary organisational policies and procedures to fill these gaps
-Ensure rigorous management and compliance of programme funding portfolio
-Working with Heads, Country Managers to ensure effective monitoring and evaluation of fieldwork and programmes across the charity
-Ensure that global monitoring, evaluation and learning on projects are centrally captured and reported on and factored into the design of future projects / programmes.
-Working with Central HR and Finance, leading on consultations with staff on the business case and subsequent change process to move to new structures.
-Work closely with the HR Department to ensure effective strategic HR support for all regional and global programmes, such as organisational development, recruitment, policies etc.
-Effectively lead and manage the Operations Team providing guidance, support, challenge and feedback to ensure optimal delivery and engagement.

Skills and Experience Required:
-Management experience of strategic operations in an international development or similar non-profit, working at a senior level across large and complex programmes
-Professional contract delivery expertise with knowledge of Project Delivery Standards.
-Strong understanding of in-country support needs, with an understanding of the opportunities and challenges of working in a range of (often complex) locations around the world and the ability to apply operational strategies and processes accordingly.
-Experience of impact measurement and reporting for projects, meeting funder and strategic/organisational needs
-Experience of partnering with teams such as HR and Finance to deliver change processes that develop strong operational systems and platforms. particularly leading, engaging with and communicating to teams through change.
-Strong knowledge of HR and Finance policies, procedures and best practice, with experience of applying them in international organisations with significant budgets and complex grants-funded programmes.
-Demonstrable track-record in working with a wide range of operational teams, with a good understanding of diverse areas such as IT, Health & Safety, -Legal & Risk Management and Procurement, and the ability to apply knowledge to complex and changing programming contexts.
-Advanced planning, coordination and project management skills, with ability to organise a substantial workload comprised of diverse tasks and responsibilities.
-Proven ability to develop and implement impactful strategies in partnership with colleagues from various disciplines.
-Highly developed staff management skillls