Meet the UK's leading team of fundraising recruitment specialists.
Whether you’re looking for a great new role or great new fundraisers, why not talk to someone who really understands what you’re looking for?
We're the only fundraising recruiters with individual specialists for each major income stream, so whether it's community or corporate, major donor or legacies, direct marketing or events, you’ll have a dedicated consultant who really knows the market, focusing exclusively on roles in your field.
That means they'll have a clear understanding of your particular challenges and requirements, and up-to-the-minute knowledge of the best opportunities, organisations and individuals in your specialism, right across the sector.
To speak with your specialist directly, just select them from the list below and click for contact details.
But if you don't fit neatly into one box, or you're just not sure where to start, don't worry! Just call any of the team for a chat and we'll be happy to connect you with the best-placed person to help.
You can reach us on 020 7820 7331, or send us an email. We look forward to working with you!
Your fundraising specialists by income stream
Click on a name or specialism for more contact details and information
|►||Natalie Lawford||020 7820 7336|
|►||Joshua Liveras||020 7820 7319|
020 7820 7329
|►||Nick Shanks||07766 538575|
|►||Gemma Boyle||020 7820 7326|
|►||Zach Stuhldreer||020 7820 7332|
|►||Ryan Elmer||020 7820 7313|
Harris Hill are great to work with - they are personable, reliable and honest. We have successfully recruited a number of candidates from them and they have been a fantastic asset to our organisation.
Community and Events Manager, St Mungo's
I’ve been on both sides of the table when working with Harris Hill, they supported me brilliantly when being recruited at Breast Cancer Now. They offered me lots of great advice and feedback throughout the process which led to me being really prepared and focused in my interviews. They have also been great when I’ve worked with them to recruit staff, they have really listened to the type of person and skills required for my recruitment which has led to lots of successful candidates over the years I’ve worked with them.
Interim Head of Community & Events, Sense
Harris Hill has been a fantastic recruitment partner to Livability for many years now. They have helped increase our employee brand in the fundraising sector, represent the charity in an engaging and clear way to prospective candidates, and have attracted stellar talent to the Livability fundraising team. The account management has been great; from personal relationships with Harris Hill account managers visiting our national office to get more of a sense what Livability stands for and the working culture to quick and responsive communications. It's been a pleasure working with the Harris Hill team. More recently, it's been a joy to partner with Joshua Liveras on our recruitment to a new Community Fundraiser - North. This is a strategic region Livability is growing engagement and fundraised income in, and Joshua has found us a stellar new candidate to help us make more of a splash in the region. I would personally like to thank Joshua and Harris Hill for their continued support and flying the flag of the Livability fundraising team.
Assistant Director of Fundraising, Livability
Harris Hill were a joy to work with. From meeting Hayley through to filling two corporate fundraising roles I was really impressed with her approach. Hayley really took the time to understand our needs and interrogated our job specifications in a way that demonstrated her clear knowledge of the sector but also the type of candidates we could reasonably expect. We were very happy with the candidates put forward for interview, and have been really pleased with our eventual two hires. The whole process was without stress and I’d work with Harris Hill again and recommend them to others.
I have always been impressed with Harris Hill: their consultants are tenacious and never give up until they find you that ideal fundraising candidate. I like the way they understand me and the charity to ensure that I get the right candidates. They provide a professional and comprehensive service and really know the third sector.
Deputy Director of Fundraising
Administration Assistant (term time only)
Do you have the school administer experience to provide the highest level of administrative support to a highly selective, leading independent girls junior school? Do you have the experience to be a professional first point of contact? If yes, we would love to hear from you. Even though this advert might say 'part-time' and the salary is pro-rata, the hours are Monday Friday, 8.30 am to 4.30 pm (which is 36 hours per week during term times) the bonus is you will not be required to work during the school holidays. Your role will also include: - Being the main point of contact at reception. - Answering the telephone calls, - Managing email in/outbox, sending school communication messages. - Managing attendance registers. - Undertaking clerical related tasks which include typing, filing, ordering stock, delivering mail etc. - Putting together a weekly newsletter for the Junior School. - First Aid being the first port of call for pupils who are unwell or who have suffered an injury & liaising with the school nurse - Liaising with all school staff, including the Director of Finance and Operations, School Catering Manager and caretakers as necessary. - Supporting the Deputy Head of the Junior Department. Skills Required - Excellent interpersonal and communications skills - First-class organisational and administrative skills - attention to detail - Evidence of a pro-active approach to planning and prioritising work, with the ability to use initiative appropriately - Be a qualified first aider (or willing to obtain) - Able to juggle a range of tasks and competing priorities - Excellent ICT skills e.g. Microsoft, Excel and database input - Excellent command of written and spoken English - Good telephone manner - Sufficient numeracy to deal with statistical data, and manage budgets As you will know from your experience within a school environment you must be committed to the safeguarding of children and young people. I am sure you will take your responsibilities extremely seriously. All staff will undertake thorough interviewing and referencing checks and hold, or be prepared to undergo, an Enhanced DBS check that must be registered on the Update Service. I wish you all the best & Good Luck!
£29k - 33k per year + pro rata
I am delighted to be working with an award-winning non-profit organisation in search of two part time (25 hours a week) and one full time Hospitality Assistants on a 6-month FTC. These roles are to prepare and deliver the catering and conferencing services within the organisations centre and conference rooms. Providing a welcoming environment that exceeds customer expectations. Key Accountabilities & Main Tasks: Prepare the conference kitchen (e.g. preparing trolley, crockery and cutlery). Clean and maintain meeting rooms as directed in the room set up schedule and manuals. Occasional cleaning of public areas after large events. Deliver catering items to meeting rooms as required at the required time, and ensure that the trolley and the entire contents are cleaned, wiped down and polished Clear and reset rooms on departure of equipment and furniture, including the removal of catering to allow for a quick turnaround between sessions. Clean the room to ensuring it is completely clean and set up ready for the new client, in line with the room set up schedule and client requirements. Wash crockery, cutlery using the dishwasher, ensuring sufficient amount of clean items at all times. Some glassware requires washing by hand. Comply with all company and statutory regulations relating to Health and Safety, safe working practices, hygiene, cleanliness, Fire and COSHH, Immediately cease using and report any faulty equipment to the Duty or Facilities Managers Immediately report any incidents of accident, fire, theft, suspicious persons or belongings, loss, damage or other irregularities. Assist in helping to maintain a conscious approach to security and sustainability within the building. Attend training courses and meetings as is necessary to maintain standards in the operation and assist in carrying out the job role efficiently. Undertake any other relevant duties as reasonably required by the supervisor or Manager (during off peak periods this could involve other duties in other departments). Other Responsibilities: Operational responsibility for the set up and down and delivery of the customer service function of the meeting rooms. Contact with all building users who use the centre cafe and Restaurant and contact with other members of the Hospitality and Facilities team. This is a customer facing role involving direct contact with all users of Friends House. The role involves serving customers, making them feel welcome, dealing with queries and enquires and dealing with complaints. Working Conditions: This role involves prolonged periods of standing on feet and moving furniture / equipment, using chemicals and use of VDU's (EPOS cash register). Due to the nature of the hospitality operation the role sometimes requires lone working; there can be times when there are difficult customers to deal with. Working Patterns The nature of the hospitality operation means differing shift patterns between the hours of 0700 and 2300 Monday to Sunday. Essential Experience Experience in a similar role. Cleaning experience. Essential Training & Qualifications NVQ level 1 food service / customer service or equivalent qualification / experience. If you are immediately available and have the above skills and experience, please apply online today!
£22,380 per year
I am excited to be working with a fantastic award-winning non-profit organisation in search of an experienced Kitchen Porter on a 6-month FTC. This role is to ensure that the two kitchen areas, the storage areas and the restaurant servery area are clean and hygienic to the laid-out standards. To assist the chefs with basic food preparation and to ensure that deliveries are put away into the correct storage area. Key Accountabilities & Main Tasks: Ensure the standards of cleanliness are achieved and maintained in all kitchen, food preparation, food storage areas and the restaurant servery area including walls (up to 6ft), fridges & freezers, pot wash, fixtures, fittings, This involves daily and periodic cleaning tasks. Ensure that all plates, glasses and cutlery is polished and stored clean ready for next usage, Ensure all kitchen utensils, pots and pans etc. Are washed and stored clean and dry ready for next usage Assist the chefs and FPA as directed with basic food preparation tasks (e.g. vegetable preparation, cutting sandwiches), complying with hygiene regulations, Ensure that during restaurant service that all dirty items are collected from the restaurant, clean cutlery, crockery and glasses are topped up and the servery area is kept clean and tidy. Put away delivered goods into storage areas, ensuring goods are correctly stored on rotation system following the FIFO rule. When receiving deliveries to ensure the invoice tracker form is completed, the temperature of chilled and frozen goods is recorded on delivery and that any discrepancies or damaged goods are reported to the Catering Manager. Dispose of rubbish and clean out bins in line with requirements. Comply with all company and statutory regulations relating to Health and Safety, safe working practices, hygiene, cleanliness, Fire and COSHH. Immediately cease using and report any faulty equipment to the Duty or Facilities Managers. Provide high standards of personal hygiene, appearance and cleanliness at all times. Immediately report any incidents of accident, fire, theft, suspicious persons or belongings, loss, damage or other irregularities. Assist in helping to maintain a conscious approach to security and sustainability within the building. Attend training courses and meetings as is necessary to maintain standards in the operation and assist in carrying out the job role efficiently. Undertake any other relevant duties as reasonably required by the Housekeeper or Duty Manager (during off peak periods this could involve other duties in other departments). Other Responsibilities: There are two kitchen areas and multiple service areas; the role is expected to prioritise tasks in these areas. The post is guided by precedent and defined organisational policies, procedures and codes of conduct. (eg. cleaning schedules, delivery standards). Ensuring that BYM's Safeguarding Policy is adhered to in all aspects of the role. Ensuring that Britain Yearly Meeting's Equal Opportunities Policy is adhered to in all aspects of the role. Ensuring that Britain Yearly Meeting's Health & Safety Policy is adhered to at all times. Ensuring that Britain Yearly Meeting's commitment to sustainability is adhered to in all aspects of the role. Ensuring that Britain Yearly Meeting's Staff handbook is adhered to at all times. Communicating with other members of the hospitality department. Communicating with delivery drivers, external contractors and minimal customer contact. Working Conditions: The role involves prolonged periods of standing on feet, moving of equipment / furniture, manual handling and working with chemicals. Over 95% of the time is spent in the kitchen which has extreme temperatures (both hot and cold), steam, hot liquids and knives. Due to the nature of the hospitality operation the role sometimes requires lone working. Working Patterns: The nature of the hospitality operation means differing shift patterns between the hours of 0700 and 2300 Monday to Sunday. Essential Experience: Previous experience of working in a kitchen environment. Experience of using cleaning chemicals. Food Hygiene Certificate. If you have the above skills and experience and are immediately available, please apply online today!
£22,380 per year
Are you a recent graduate who wants to become a part of a fast-moving international movement that seeks to make a global change? In our global, interconnected environment no single organisation can achieve the level of change required alone. This non-profit believes that bringing the right people together, at the right time, on the right topic, is the best way to make change happen. Harris Hill is working exclusively with this international non-profit that are seeking a Coordinator for the Director-General Office. You will coordinate the schedules, ensure organisational priorities are met including support on governance matters, and conduct special projects for the organisation. It is important for you to understand this organisation wants to achieve their objectives faster by working closely with both their members and their networks of governments, civil society, business and academia. The aim is to tackle key consumer challenges and identify opportunities faster, alongside effectuating change at the highest level of global decision-making. This is a dynamic and fast-paced role with significant opportunity for gaining a range of experience with senior international managers. In the current structure, and for suitable candidates, the Coordinator also designs, develops and manages a global network of young leaders in advocacy (under the age of 30). The typical allocation of time for the projects will vary through the year, but is likely to be on average: - 50-70% support to Director General Office - 20-40% engaging through social media etc with the next-generation network for young people & - 10% for Special Projects. You will work remotely if you choose, with occastional trips into the London head-quarters. As you will find out, this is an incredible opportunity. May I wish you all the best with your application & Good Luck!
£20k - 23k per year
Privacy and Compliance Advisor
Are you experienced & fully competent when it comes to matters of Compliance & Data Protection (GDPR)? Harris Hill charity recruiters are looking for a Privacy and Compliance Advisor to support a UK based charity. In the UK, more than 14 million people are living in poverty including 4.5 million children. Our client works tirelessly to support by providing emergency food to help people temporarily solve the crises they face. As the Privacy and Compliance Advisor, you will provide general data protection to support the charity by reviewing all processes/platforms which they use to capture personal data to ensure the current practice is consistent with agreed processes and Data Protection Impact Assessments. You will also assist the different departments to create the correct documentation for changes to existing activities which involve personal data, or for new projects to ensure compliance with data protection law and regulation, including updating summary documents required to be kept by the ICO. This is a home-based/remote role with occasional travel to the Southwest or London offices. So, what does the role entail? You will review all GDPR processes/platforms they use to capture personal data to ensure the current practice is consistent with agreed processes and Data Protection Impact Assessments. And assist the charity to create the correct documentation for changes to existing activities which involve personal data, or for new projects to ensure compliance with UK data protection law and regulation, including updating summary documents required to be kept by the ICO. What responsibilities will you have? - Implement and monitor GDPR audits of current systems and processes against formation documents (DPIA, LIA, data retention schedule etc), designing audit and reporting processes. - Assisting directorates and departments with the creation and review of GDPR, DPIAs, LIAs, Privacy Notices etc for new or amended processes. - Maintenance of the documentation required by TT to meet ICO requirements (including Subject Access Requests). - Assisting to create templates and required support to assist the charities network with their data protection requirements and responding to the network's queries. - Assisting with data protection training. - Producing reporting within the departments and to the directorate and Senior Leadership. We look forward to meeting you & Good Luck!
£28k - 30k per year
Harris Hill is working with an education based charity, supporting their search for a fundraising assistant to support their work. The role is 3-4 days per week with 2 in the office, starting ASAP until end of the year and possibly January. The client is looking for someone who can support them with the following tasks. Events Thank you letters Funder reports all details supplied Bid support all details supplied Data entry Attending webinars Writing up minutes from meetings Research The client remains flexible on hours, so please do talk to us if you are able to support in any way.
£12 - 15 per hour
A great opportunity has arisen for an Event Manager for a leading children charity in order to lead a portfolio of high value fundraising and stewardship events, maintaining strong relationships with some of the charity s closest and most important supporters. Delivering both existing events and driving forward new initiatives which maximise vital unrestricted income and generate committed long-term engagement and opportunities from a high value audience. Please Apply ASAP! Key responsibilities: Lead a schedule of events, maximising existing high value volunteer board and committee-led events and lead the creative development of new fundraising and stewardship event opportunities both externally and internally. Lead and develop relationships with high value volunteer event boards, committee members, senior staff, and senior corporate contacts, maximising their support through providing outstanding donor care, and securing high level buy in and support for new and existing events Devise, test, and drive forward the strategy for high value event concepts to maximise income and opportunities for growth Provide line management and development support for Senior Event Officers and Event Officers Accountable for income targets and expenditure Person specification: Substantial experience of project managing complex fundraising events to meet or exceed agreed income targets in excess of 100k. Proven experience of developing and stewarding excellent relationships with senior level supporters. Experience of working with and managing fundraising committees or boards. Experience of managing external suppliers and understanding agreements and contracts. Proficient in the use of Raiser s Edge or equivalent database. Excellent and effective communication and interpersonal skills Able to build rapport and influence High-net-worth individuals, senior stakeholders, and organisations Confident IT skills - Microsoft Office
£41k per year
Sales & Events Coordinator
A great opportunity has arisen for a Sales and Events Coordinator for a national charity who are working for equality and peace in order to support the generation of sales, through processing of conference enquiries and bookings within the Hospitality department and invoice customers. Location: London Salary: 29,457 per annum Please Apply ASAP! Key responsibilities: To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing brochures as required To follow up all enquiries, preparing proposals where necessary and facilitating show rounds with potential clients to show them our facilities Promotion of our facilities to new and existing clients through a pro-active approach To prepare quotes in a timely fashion showing creative thinking and flexibly to win the business. To gather information for function sheets and preparing them ready for distribution to all stakeholders Processing all bookings and maintaining the function diary To ensure function sheets are completed in good time for the following weeks events. To meet and greet clients and assist them throughout their event as required Cover weekend/evening events as required by the business to achieve the best customer experience. Ensure correct & timely invoicing. To work within the sales team to assist in achieving the team's targets Ensuring all delegates are given appropriate sales and marketing material To manage third party conference websites to ensure correct rates are submitted To assist with sales drives, telesales campaigns and any administration tasks in the sales office. Responding to and co-ordinating all internal meeting requests Promotion of our facilities to new and existing clients through a pro-active approach Establish / develop relationships with conference booking agents and clients for meeting rooms at Friends House to ensure maximum exposure and increase revenue. Interact with clients via telephone, email correspondence and face to face meetings to process enquiries and conference bookings. Ensure that correspondence including the new customer form is correctly recorded, and authorized Generate additional revenues by up-selling products and services as appropriate. Ensure special requests are correctly noted and communicated appropriately within the department. Record agreed costs to ensure correct billing for all client functions. Secure deposits and credit verification as necessary. Use room bookings software to ensure correct logging of bookings and maintain / update customer database records. Person specification: Knowledge of Microsoft Office experience in a customer service role High standard of numeracy and literacy Excellent telephone manner and ability to communicate effectively with customers
£29,457 per year
Employer Relationship Manager
A charity based in London are looking for an Employer Relationship Manager. This role will oversee a pipeline of employer partners for our Change 100 youth employment programme, ensuring high levels of partner satisfaction, sales portfolio growth and cultivation of clients. You will identify potential new partners and work with them from initial enquiry through to them confirming their involvement. This is a maternity cover opportunity for the period of 10 months. Key responsibilities To identify, approach and secure new public sector and not-for-profit employer partners for the Change 100 programme To prepare and update the Change 100 new partner pipeline, ensuring an adequate supply of researched prospects is available to meet the programme's Key Performance Indicators To present the Change100 programme strategy in a compelling and professional manner to inspire all relevant audiences To develop and present sales proposals which are persuasive, logical, practical and consistent with Change100 Support the development of our 'employer offer' for partners, thinking of innovative ways to promote the charity and our Change 100 programme Represent Change 100 and the charity at external events, forums and networking opportunities to raise awareness of the programme Person specification Proven track record of meeting and exceeding ambitious sales targets Demonstrable experience of account/relationship management and winning corporate partnerships Demonstrable experience of generating high levels of customer satisfaction, retention and quality of service Experience of tailoring communications for a range of audiences Confident public speaker and experience of addressing a range of audiences To have a genuine commitment to the values and ethos of the charity. To be able to travel and stay away overnight to attend meetings, events, and training Closing Date: 28th October
£35k per year
Senior Digital Marketing Manager
Harris Hill are delighted to be working with a fantastic international charity in their search for a Senior Digital Marketing Manager. Please note, this is 1year FTC (Maternity cover) and is open to flexible working arrangements. In this role you'll be responsible for leading on and implementing the regular giving acquisition strategy across digital channels through paid media. Reporting directly to the Head of Supporter Engagement, you will play a pivotal role in planning for and overseeing digital direct marketing activity, focused on the recruitment of new regular givers. You'll lead on the creation of the paid digital marketing acquisition strategy, which links owned, earned and paid channel approaches - to support priority objectives of raising scalable and sustainable income through digital channels by recruiting new regular givers.You will continue to grow and run the paid digital regular giving acquisition programme through a variety of channels including PPC, display and socialmedia marketing platforms. You will also be responsible for running the campaigns on a day-to-day basis, alongside a Digital Marketing Executive who you will manage. If you're looking to join a multi-award winning, creative and innovative organisation, with big ambitions in the digital arena then please do get in touch! Please note, only successful candidates will be contacted with further information. Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Trust & Foundations Manager
Harris Hill are delighted to be working with a fantastic national charity in their search for a Trust & Foundations Manager. The charity's mission is to support people in making positive behavioural changes, most notably with alcohol and drug misuse, and mental health. In this role you will work to grow the Trust and Foundations income stream through prospecting, pre-bid research, preparation of compelling funding applications and managing the pipeline. You will be responsible for the management of all aspects of donor stewardship including narrative, financial reporting and other stewardship activities, in order to retain excellent relationships with current funders. In order to be successful in this role you must have a demonstrable track record of securing medium to large, multi-year trust funding and be experienced in successfully designing and developing funding bids for new programmes or projects to support organisational aims. Excellent persuasive writing skills and strong presentation skills are key, alongside the ability to turn initial concepts into innovative funding applications. If you're an experienced Trust & Foundations Manager looking to join a friendly team, then please do get in touch! Please note, only successful candidates will be contacted with further information. Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
£38,888 per year
Supporter Engagement Manager (Maternity Cover)
A charity based in London are looking for a Supporter Engagement Manager (Maternity Cover). The successful candidate plays an important role in increasing income from prospects and donors by developing and delivering a tailored programme of activities designed to attract, engage and retain our highest value supporters and partners around the world. The Supporter Engagement Manager will project manage engagement activities for new prospects and current donors across our Philanthropy and Partnerships income streams. Key responsibilities To assimilate interesting content from across the organisation for account managers based on donor priorities, along with building and keeping key propositions up-to-date. To act as the fundraising lead or support for various prospecting, engagement and fundraising events, to ensure that the donor has the most fulfilling experience possible. To provide analysis of engagement activities to assess ROI. To prepare research on prospects and current donors. To provide guidelines on Best Practice of donor stewardship to the Fundraising team. To be the lead Manager for due diligence of prospective and existing supporters. To spot funding opportunities for prospective and current donors by keeping abreast of activity and developments across the organisation and wider Association. To be the 'champion' for the management of donor data on Salesforce and ensure the Fundraising team is in line with GDPR. To be the 'champion' of the fundraising section on the Foundation's website. To undertake any other duties as required for the successful delivery of the Fundraising department's objectives. Person specification Experience working with high-profile volunteers, high value donors and corporate partners Experience of project managing engagement activities within a Fundraising team Experience of leading the supporter experience at events. Experience with developing fundraising marketing and communications materials across various media Experience of communicating to a broad range of stakeholders, including external suppliers and senior management Hands on experience of using Salesforce or similar data management tool Closing date: 21st October 2021
£35k per year
Sales & Events Officer
A great opportunity has arisen for a Sales Events Coordinator for a College based in central London. This will be a maternity cover for approximately 12 months. Salary: 26,650 per annum Deadline: ASAP Location: London Key responsibilities: To be the first point of contact for the events department. To provide professional, clear and accurate information when liaising with clients and stakeholders when taking enquiries and providing quotes or information. To meet and exceed monthly and annual revenue targets by ensuring the conversion of sales are maximised thereby supporting the College in its charitable aims. To provide knowledgeable and effective event planning and delivery for external and college meetings and events. To support the Event Sales & Marketing Manager in maintaining and raising the College s event business profile and other initiatives that go to continually improving our offer. Person specification: Working within a venue hire events team with experience of event Sales, event planning and event delivery (E) Using an Event CRM system (E) Event Admin e.g. keeping records up to date, dealing with correspondence, providing of quotes and contracts (E) Demonstrable experience of achieving sales targets in an events environment. (E) Good general office and administrative skill set with working knowledge of Microsoft Office Packages (Word, Excel, Outlook & Powerpoint) (E) Of the Event booking system Rendezvous (D) Of working across a wide variety of event environments (e.g. weddings, filming, hospitality etc.) (D) Of managing and negotiating high value bookings from initial enquiry all the way through to a successful event delivery. (D) Pro-active with attention to detail and ability to problem solve and work well under pressure in a time sensitive environment. (E) Highly organised with good time management skills, able to juggle multiple responsibilities. (E) A people person who enjoys offering excellent customer service (E)
£26,650 per year
Senior Major Donor Fundraising Manager
A great opportunity has arisen for a Senior Major Donor Fundraising Manager for a fantastic not for profit membership organisation based in London in order to establish major donor fundraising as an integral part of the organisation s fundraising strategy. Salary: 44,000- 45,000 per annum Deadline: ASAP Location: hybrid working Key responsibilities: Play an active part in setting up and delivering the major donor fundraising strategy as a significant part of the organisation s overall fundraising strategy. This will include working with senior staff to set and work to agreed KPIs. Develop high value approaches to philanthropists and foundations with a focus on securing major gifts for priority activities. Assist with the development of the organisation s case for support and write proposals, applications and reports to donors to secure and report on funding. Working with senior staff and Fellows as necessary, take forward the solicitation process, including the request for a financial donation. Using the organisation s Top 100 prospect list, contacts and networks, build and manage a portfolio of major gift prospects, developing bespoke solicitation plans that reflect the donor s specific interests. Work with colleagues and Fellows to identify and research potential donors, (charitable trusts, corporates and individuals), both from existing networks and by using research tools, ensuring due diligence processes are followed. Organise and deliver cultivation events to develop relationships with potential donors, ensuring that they are efficiently organised, cost effective and well attended. Support the Fundraising Officer in developing the group to increase membership and develop a higher tier of membership Work with colleagues in delivery teams to identify and translate project information into compelling, high quality, major donor fundraising and stewardship materials. Report regularly on progress against agreed KPIs and objectives. Ensure that correct policies and procedures linked to major donor fundraising are adhered to, updated or created if they do not exist. Acknowledge, thank and recognise donors in a manner appropriate to their level of support, ensuring that gifts are used in line with any stipulations and reporting requirements are adhered to. Maintain engagement with donors to encourage long term support. Person specification: Experience of working in a relevant fundraising environment with specific experience of major donor fundraising Strategic planning Experience of proactively working with external stakeholders and managing these relationships to generate new opportunities Developing network of contacts Understanding of the medical research or academic environment Knowledge of the UK fundraising environment Specific knowledge of medical research funding and/or science funding landscape. Excellent written and verbal English with ability to produce concise and persuasive communications with attention to detail Practical, task focussed and proactive Team player Confident clear communicator with people at all levels Excellent IT skills Knowledge of SalesForce CRM system
£44k - 45k per year
Personal Assistant to the Head
I am delighted to be assisting an outstanding school based in Reading with their search for a Personal Assistant to the Head. This role will see you support the Head in all aspects of his role. This includes attending meetings with the Head or on his behalf and writing emails and correspondence on the Head's behalf. DUTIES AND RESPONSIBILITIES Manage and lead the School Office Team. Handling the Head's day-today correspondence, sorting and re-distributing post so that Head only sees the post that is necessary. Managing own emails and the PA to the Head inbox. Deciding which emails can be deleted; forwarding emails to other staff for action; replying on Head's behalf and bringing necessary emails to Head's attention. Managing the Head's diary; prioritising appointments and ensuring that the published termly school calendar does not clash with Head's absence or other events/meetings. Setting schedule and agendas for T5 and T10 meetings; producing and distributing agenda's and any other papers for each meeting; attending meetings and producing and distributing minutes and action points when required. Attending weekly staff briefings on staff and student matters. taking minutes and publishing on noticeboard on same day. Arranging meetings for all student disciplinary matters; attending meetings and taking formal notes; drafting follow-up letter to parents and guardians which may be a formal notice of temporary or permanent exclusion. Acting as first point of contact for parents with an urgent sensitive matter or grievance, arranging meetings with Head or other member of staff as appropriate. Arranging Head's attendance at conferences in UK and abroad; booking hotels and flights and producing detailed itinerary for each trip. Arranging events in UK and overseas for Head to meet former overseas students and parents of current overseas students. Assisting the Head in producing articles for e-newsletter, The Park and Head's blog and proof-reading articles for OL Manager and Marketing team when required. Arranging Head's appointments for prospective parents and students with Admissions team. Liaising with HR department for schedules and interviews for academic appointments. Arranging visits for Prep school Heads to meet Head and former Prep students. Assisting the Head in producing papers and reports for Governor meetings. Sending weekly calendar of Head's forthcoming activities to the Chair of Governors. Acting as Clerk to the Governors when required for confidential work. Undertaking other duties as may reasonably be required by the Head. If you have the above skills and experience and are immediately available, please apply online today!
£15.86 - 16.82 per hour
Assessment Organisation Officer
I am excited to be working with an amazing membership organisation in search of a Assessment Organisation Officer. The organisation supports fundraisers through professional development and education. Connecting fundraisers across all sectors and skill sets to share and learn with each other. As the End Point Assessment Organisation Officer, you'll work closely with the Assessment and Curriculum Quality Lead (ACQL) to establish and maintain processes to ensure high quality end point assessments for apprentices and be a key point of contact for external stakeholders including training providers. Purpose of Job: Reporting into the Assessment and Curriculum Quality Lead (ACQL) using your experience and knowledge of EPAs to provide day to day management of the EPAO, support for learners and acting as the first point of contact for all queries. You will coordinate the arranging of EPAs including all aspects of registration and assessment of apprentices. A significant element of the role is to maintain an overview of the materials, resources, systems and procedures within the EPAO, ensuring the quality of delivery and that all regulatory criteria have been met. With minimal supervision from the ACQL you will use your exceptional organisational skills to manage a busy and varied workload. In addition to being the first point of contact for learners, you will be using your knowledge and understanding of EPAs to answer enquiries from assessors, employers and training providers, acting as their key point of contact day-to-day. You will be co-ordinating assessments, maintaining and developing EPA materials and assessment tools and where appropriate arranging workshops, Q and A sessions and promoting training videos. An important aspect of the role is regularly preparing reports, delivering financial monitoring and reporting and preparing statistical analyses for the ACQL, key stakeholders and others. Your ability to build and maintain strong relationships with a wide range of stakeholders will be imperative in this role . You will regularly liaise and support (through reporting structures to) government bodies, apprentices, assessors, internal colleagues and senior members of the organisation. You will use your extensive data management skills to update and maintain EPA records through Smart End Point Assessment (a dedicated software package) this includes managing assessments, submissions during Gateway and EPA outcomes. You will also play a central role in delivering quality assurance processes for the EPAO. This role requires someone who thrives on being organised with exceptional attention to detail and who can keep up with developments in a fast-paced EPAO. It is essential that you have a keen eye for detail and ability to apply rules fairly and consistently. To make a success of this role, you will have previous experience of working within an assessment environment with excellent organisational skills. Prior knowledge of assessments and in particular End Point Assessment is essential we are looking for an individual ready to apply their knowledge, experience and skills to add value to our existing team. Key Accountabilities: Review submissions from apprentices progressing through Gateway and ensure the Reasonable Adjustment process takes place in a timely approach. Ensure the confirmation process and documents are completed for End-Point Assessment readiness in line with specific assessment plan and EPAO requirements . Support learners, training providers , employers and others to meet requirements and/or make appeals or other requests where relevant. Ensure processes and procedures are followed at all times including the recording of actions and maintaining evidence of discussions, actions and outcomes. Support the production of assessment and support materials and carry out monitoring and evaluating processes as required. Lead on arranging assessment bookings and ensuring all assessment results are available for relevant stakeholders, while maintaining confidentiality at all times Acting as liaison to ensure high quality interactions between the assessor and learner throughout the assessment process Support the wider team to enable excellent service to ensure service level agreements are consistently achieved. Provide systems access and training to assessors and others as required. Work to improve and streamline processes and integrate the outcomes of monitoring and evaluation you have carried out as an element of your role. To undertake any other duties that are relevant to the job as requested by line manager. Person Specification Experience & Skills Essential: Experience of working with assessment programmes and administering EPAs or similar assessments. Working effectively with a wide range of stakeholders Experience of using communication systems (email, phone, Zoom etc.) Experience of using databases effectively, including accurate data entry, running reports and accessing information. Experience of working in an EPA role or similar. Experience of maintaining and developing materials, resources, processes and procedures Attributes Essential: Confident self-starter with strong organisational and planning skills Strong communications and people skills Excellent written skills Eye for detail and accuracy Able to work as part of a small team and work with minimal supervision Ability to prioritise workload, meet deadlines and work on own initiative Able to work under pressure, able to find solutions to complex problems Flexibility and a desire to work in a co-operative, collaborative way with individuals and teams within the organisation. If you have the above skills and experience and are immediately available, please apply online today!
£15.38 - 15.38 per hour
Individual Giving Assistant
I am delighted to be working alongside an amazing developmental disability charity in search of a part-time (21 hours per week) Individual Giving Assistant. As an integral member of the Individual Giving Team, the IG Assistant is responsible for supporting the Team and being the first point of contact for enquiries. The main objective will be to support the Legacy and In Memory Fundraising Manager to deliver our legacy and in memory fundraising programmes. This role will also provide support on the wider Individual Giving Team to deliver compelling Direct and Digital marketing, events, and administration tasks. Supporting Legacy and In Memory Fundraising Manager to manage the stewardship our legacy and in memory supporters; answering legacy enquiries and thanking our much-valued tribute fund holders. Supporting the legacy case administration programme by providing solicitors and lay executors with initial stock responses e.g. providing to them our bank details on request. Supporting the Individual Giving Lead and wider IG Team with Direct and Digital Marketing across acquisition, retention and stewardship campaigns. Also, assisting in the delivery of the Annual General Meeting. This will include member communications for the event and liaising with the venue for room bookings, AV requirements, catering and all other needs Working with the Data and Supporter Care teams, writing briefings as required in the production of supporter communications and events Support delivery of member communications, including quarterly e-newsletters, retention and welcome emails Moderate, facilitate and promote the exclusive members' only Facebook group Compose and update member communications, including leaflets, welcome communications and administrative letters Field enquires for the wider Individual Giving team To be an effective member of the Individual Giving Team and wider National Programmes directorate sharing best practice and working collaboratively with colleagues to maximise opportunities Skills/Abilities: Ability to be creative and innovative when supporting with fundraising projects Ability to build strong and constructive working relationships with a diverse range of colleagues, supporters and stakeholders First class written and verbal communications, willing to speak confidently on the telephone A commitment to attention to detail Experience of working with an internal Data and Supporter Care team Time management skills in order to manage multiple projects and deadlines Familiarity with Microsoft packages (Word, Excel, Outlook, PowerPoint) Knowledge: Understanding of the current landscape and trends as regards charity fundraising events Understanding of charity supporter motivations Experience: Experience of working within a fundraising, marketing or customer service environment Experience in event organisation Customer relationship management experience Experience of delivering marketing and communications plans Experience of working with agencies and suppliers If you have the above skill sand experience and are immediately available, please apply online today!
£11.27 - 11.27 per hour
Are you an individual with experience and a deep understanding of restrictive practice training and workforce development in the education, health, and social care sector? Do you have a passion and commitment to ensuring people with learning disabilities, autism, and individuals living with mental health conditions, dementia and traumatic brain injury are treated as equal citizens able to enjoy the same rights and opportunities as everyone else? Are you committed to the reduction of restrictive practices in all care and education settings? We're seeking a highly professional and passionate individual to come and join the Bild Association of Certified Training (ACT) Team. As an Assessor you will work closely with the Bild ACT Team and undertake the assessment of applicant organisations seeking certification as well as the ongoing surveillance and assessment of those organisations already certified. Bild ACT is a registered charity that certifies training as complying with Restraint Reduction Network Training Standards. Certified training is a requirement of NHS-E contracts and expected in CQC regulated services. Bild ACT is accredited by UKAS as meeting the ISO certification standards. Job Title: BILD ACT In-House Assessor Location: Remote- UK-wide - Some travel and overnight stays will be necessary. There will be remuneration for travel expenses and overnight accommodation. Salary: 24,000 - 26,000 Contract: Permanent To find out more about this exciting opportunity, please contact: Shweta Prabhakar at Shweta.firstname.lastname@example.org Closing date: Friday 29th October,2021
£24k - 26k per year
Let’s face it, there's been rather a shortage of non-alarming news lately, so it’s a real joy to bring you something that won’t make you want to hide under the duvet and cry. Specifically, that jobs in the charity sector are bouncing back in a very big way, so recruiters and charities alike are jostling for a glimpse of your CV. In fact, after climbing consistently all year, the number of fantastic charity opportunities here at Harris Hill is now within touching distance – if that’s allowed - of where it was before the pandemic. Which is a pretty big number. (Exhibit A: check out our jobs pages). However, the number of people seeking those opportunities is yet to rebound to anything like the same extent, which means that if you’ve got charity experience, you’re very much in demand! But aren't the big candidate shortages elsewhere? Shortages in other sectors might be making the headlines, but as charities seek to recover the millions lost to the pandemic, recruitment is high on the agenda, while application numbers are unusually low. Not just at Harris Hill, but our charity clients are coming to us with the very same issue across the board. So while you might imagine there's little point looking right now, we’re here to say you could well be a highly sought-after candidate, even if you don’t have an HGV licence or dream of being underpaid for your strawberry-picking skills. Although we can’t imagine either would hurt. But to cut to the point, it's this: if you’re a charity professional in just about any area at the moment, you’re already in considerable demand. OK, so what's available? We’ve got permanent and contract opportunities across all specialist areas, and demand for temporary staff is even higher, with an abundance of assignments in all kinds of roles right now. If you're looking for new opportunities of any kind, please do get in touch to discuss how we can help you move forward, and if you’ve temped for us in the past, please drop us a line with your latest CV and availability for work. ►► A side note here: why do we ask you to update us, if you're already on our system and nothing's changed? Let's discuss this in a blue box. Why update us if you've already registered? That's a great question. If you’ve registered with us, or any other recruiter, you might (understandably) see no need to keep us posted unless there's any significant change. But here’s why it’s well worth doing, especially for temps. In an ideal world, we’d have weeks to advertise temp positions and scour the kingdom and/or database for every suitable candidate in advance. In this world however, it's more likely we're looking to fill a role we’ve known about for five minutes, starting yesterday. *pause while you break out tiny violin* Contacting every potential candidate would take days, but we need to know who’s free as soon as possible, so it's logical to start with those we already know about. Naturally they tend to be the people we’ve spoken with or heard from most recently: the more time has passed, the more likely things have changed. That's why it’s always worth a quick call or email to keep us up to speed, particularly for temps, but also for permanent roles if you’re open to a move and we haven’t spoken for a while. So, whether it's for a temporary, permanent or contract role, if you’re currently looking, in two minds or just waiting for the right moment, we’d love to hear from you: it’s a much better time than you might think. Not only are there plenty of great jobs available, but with fewer people competing for them, your prospects may be better than expected too. And with recruiters and charities clamouring for CVs like over-excitable fans at an autograph signing, it’s the perfect time to send us yours or register here on the site. Which – in a line we didn’t expect to write today, much less finish a blog with – we recommend doing very soon, before the knicker-throwing starts. Thanks! Team HH Back to the Harris Hill Blog homepage ►
With Covid-19 raging on, many charities have seen the demand for their services increase while funding, due to cancelled events and financial uncertainty, has decreased. MDS UK, a charity supporting patients of Myelodysplastic Syndromes (MDS) - a rare blood cancer - is participating in the 20:20 campaign to replace some lost income, but urgently needs more participants! What is MDS? MDS is a group of malignant blood disorders in which the bone marrow fails to produce healthy blood cells. All types of blood cells can be affected, causing a range of symptoms: Red cells (erythrocytes) – which carry oxygen to organs and tissues in the body. Anaemia occurs due to a lack of red cells (also referred to as low haemoglobin), which may lead to fatigue and shortness of breath even on light exertion. White cells – which collectively fight against infection. Recurrent and persistent infections are a common symptom of MDS due to low white cell counts. Platelets (thrombocytes) – which prevent us from bruising and bleeding. A low platelet count can cause bruising, rashes and nose or gum bleeds. In some patients, MDS can progress to Acute Myeloid Leukaemia (AML). In AML, abnormal cells grow very rapidly, building up in the bone marrow and blood. While some patients live with their MDS diagnosis others will unfortunately pass away. A stem cell transplant is the only cure, but this carries inherent risks and can only be performed on younger, fitter patients. What does MDS UK provide? MDS UK aims to raise awareness of MDS, offers support and information to patients and families, and campaigns to increase the quality of life and make treatments available to those affected by the disease. The charity provides patients with access to a list of UK consultants specialising in MDS at specialist centres, a helpline for support and advice and national patient information meetings with specialist speakers. Patients can meet each other through MDS UK’s regional support group meetings (where they meet informally and hear from local consultants and nurses) and an online forum to share their experiences with others. MDS UK also recently funded its first research project aiming to improve treatment options for patients. Further research like this is essential due to the lack of MDS awareness among the public and medical profession and the lack of treatment options. Case Study MDS UK’s Chairman and MDS patient, Ted Peel, was diagnosed in 2015 following extreme fatigue, coughing up and passing of blood and several uncomfortable bone marrow biopsies. “Following an unsuccessful period of medication to remedy low a white blood cell count, I was hospitalised three times with sepsis where my temperature plummeted to 32C”, says Ted. “I was soon told that I needed a transplant.” Ted’s transplant treatment scheduled for this spring was sadly postponed as it was deemed too unsafe to be admitted to the hospital which was making provisions for Covid-19 patients. He was delighted and relieved when told at a more recent consultation that he would be admitted promptly for the treatment as Covid-19 cases in London have decreased. “It’s great to be given another chance at life”, says Ted. “I want to thank MDS UK for their continued support. They’ve been amazing, giving me advice and a helping hand when I’ve needed it most. However, our small charity needs more support.” 20:20 Campaign Due to Covid-19, MDS UK is facing financial hardship as the events it relies heavily on for income have been postponed or cancelled and demand for services has increased. Therefore, they were delighted when contacted about the 20:20 campaign which was set up to replace some of the funds lost by rare cancer charities. Participants will simply complete one challenge a day for 20 consecutive days between September 20th and November 20th and encourage friends and family to support them via the campaign JustGiving page. The challenges DO NOT have to be fitness / exercise based and can be as imaginative as the participants please, e.g. “bake 20 cupcakes” or “20 minutes of knitting.” There is no minimum financial target and the campaign may receive celebrity endorsement and media coverage! All funds raised by MDS UK’s participants will go directly to the charity. Appeal MDS UK urgently needs more participants to help it continue providing life-changing support for MDS patients like Ted and their loved ones, ensuring that, as the campaign strapline reads: “Cancer doesn’t stop for Covid!” If you would like to participate or for more information, contact Jan Edwards (MDS UK’s Fundraising Officer)and visit the event page. For more information about MDS and MDS UK visit their website. You can read Ted’s full story here. Thank you! For a copy of the event poster click here. Blog post written by Jan Edwards (MDS UK's Fundraising Officer). More from the Harris Hill blog 12 tips for video interview success Interviewing via video is the new normal for now, and if it's also new to you, here are some practical tips on the process from our executive recruitment experts, courtesy of director Jenny Hills. Read more ► How to work well from home Millions of us are doing it, but is working from home really working for you? Nicola Greenbrook has the lowdown on the lockdown and advice to help you turn the new arrangements to your advantage. Read more ►
Welcome back to Charity Careers, in which freelance writer Nicola Greenbrook invites key influencers in the charity sector to share their career story and how they navigate the professional world. We discover what they've learned along the way, what motivates them to get up in the morning and what their dream breakfast might look like when they do... In these extraordinary times, Nicola was delighted to chat (virtually, of course) to Susana Lopez, Head of Leadership Giving for Cancer Research UK about her impressive career to date and balancing parenthood with the personal reasons that drive her work for CRUK. She also learned how the charity is responding to COVID-19 and why breakfast in Spain, the complete works of Austen and Tiger King are a few of Susana's favourite things… Hi Susana - we know the name of course, but how would you sum up CRUK's mission and cause? In the 1970s, just 1 in 4 people in the UK survived cancer. Today, thanks to research, that figure has doubled. At Cancer Research UK (CRUK), our ambition is to continue to accelerate this progress so that 3 in 4 people survive cancer by 2034. As the largest independent funder of cancer research in the world, we define global research priorities. Untethered to government funding, we can react rapidly and have the agility to support courageous, risk-taking science. Since our beginnings in 1902, our work has helped uncover the causes of cancer, leading to some of the earliest studies into risk factors, including the link between smoking and cancer. We also laid the foundations for the UK’s national cancer screening programmes and today’s radiotherapy and surgery techniques, and we have contributed to developing eight of the world’s top 10 cancer drugs. Today, we support more than 4,000 nurses, researchers and doctors across a network of exceptional cancer research centres and partner with more than 80 organisations all over the world. We cover every aspect of cancer research and every step of the cancer journey, from our patient information programmes to prevention, diagnosis and treatment. What are you responsible for in your role? My role is really varied! I head up Leadership Giving which sits within the wider Philanthropy and Campaigns team. We work with amazing supporters who want to make a difference by investing in truly cutting-edge research and support. This includes the Catalyst Club, dedicated philanthropists working with us over the long term to have an impact on key areas of CRUK's work; early diagnosis, developing the next generation of science leaders, and the new City of London centre. What drew you to CRUK and when did you join? I’ve had two stints here; from 2006 to 2015 I was a trust fundraising manager and then a senior manager in CRUK's first capital campaign team, Create the Change, raising £100m for the development of the Francis Crick Institute in Kings Cross. I came back to the organisation in November 2019 as Head of Leadership Giving. The simple answer as to why is that cancer has had a profound impact on my life and my family; we lost my mum to ovarian cancer eight years ago; the treatments that kept her well for nearly four years post diagnosis were in part developed by CRUK. All four of my grandparents died of cancer, and too many other family members. I'm an Arts graduate, so was never going to go into science and find new and better treatments myself, but I can put my shoulder to the wheel in the fundraising efforts and secure the investment needed for cancer research. We're hearing much more about medical research in these unprecedented times of course, albeit for a different reason. How has the current pandemic impacted CRUK and your role in particular? Michelle Mitchell, our CEO, has been very open on the impact of COVID-19 on CRUK; unprecedented times indeed. We’ve had to close our shops, and postpone huge events like Race for Life and the gala events which really drive our fundraising programme, and are predicting a 25% drop in income this year, potentially more. The organisation has renegotiated leases on shops, made full use of the government's Job Retention Scheme by furloughing a large number of staff, and made every saving possible in order to protect the investment we make in the front-line science. Even so, we've had to make some tough decisions about the science we can fund, and have had to plan for cuts to that spend. Within my role, we work closely with senior volunteers, ambassadors who are willing to open up their networks and introduce potential supporters to our work, often through a range of events. Obviously we can’t plan those events currently, so we have had to almost throw out the old plans and start afresh. This could be terrifying, but has actually felt very liberating - we have permission to think outside of the box, and to really get insight from our supporters as to what they feel will work, and trial some new ways of working. How did you start your career and what have been the key roles? My first role was as a trust fundraising executive at YMCA England. I'd returned to my home town (after a post-uni year in Spain) to find everyone had scattered, mostly to London! So when a friend contacted me to say there was an entry level role at YMCA England where she was working, I applied. Although I knew nothing about fundraising (amazing to think now that there once was a time when these roles were available to someone with no fundraising experience), I quickly realised that it was a perfect role; lots of talking to colleagues in service delivery about what they were planning and what the impact would be, creative and impactful writing, talking to potential supporters and asking for advice and selling in the work and the difference it would make to homeless and disadvantaged young people. I've since worked in a range of organisations at a range of levels and I don’t know if there are roles I would pick out as being particularly key. Maybe my senior manager role at CRUK the first time around (!) as it really exposed me to working with amazing senior leadership and senior volunteers and to work with really significant supporters to secure multi million pound gifts towards a capital appeal, and to see how a campaign really works. What I would say is that there have been people who have been key to my career; from my first manager at YMCA England, Christine Douglas, who taught me how to structure a trust proposal and how to write for impact, through to Jennifer Cormack at CRUK who showed me how to lead a team collaboratively. Debbie Gilbert at St Giles Trust showed me how to show up as a leader (and never to take no for an answer!), Catherine Miles at Anthony Nolan showed me how to manage upwards and protect your team, and Russell Delew at CRUK gave me the opportunity to work on what was at the time CRUK's biggest capital campaign and secure some of the biggest gifts of my career… Was a charity career always your goal? It really wasn’t; I didn’t know what fundraising was when I applied for my first job in the sector. From childhood I wanted to be a journalist, but fell out of love with the idea on graduation (although three of my family are journalists on TV and in print now, so I feel I'm living the dream vicariously through them!) and I was at a loss what to do with the skills an English Literature degree and a naturally nosey nature had fitted me for. Luckily it turns out being inquisitive, talkative, with a good memory and a way with words is a perfect basis for a career in trust and major gift fundraising. How do you keep your skills fresh and ensure continuous learning along the way? I'm a huge fan of continuous learning - we can all learn something new. I've been working as a fundraiser for 25 years (ARGH) and still enthusiastically sign up for the Institute of Fundraising Convention each year alongside interesting looking briefing events, and especially the Showcase of Fundraising Innovation and Inspiration’s (SOFII) annual I Wish I'd Thought of That event. I also think it's imperative to learn from your peers and keep your ear to the ground with what's happening across the sector to ensure you don’t end up in your own little organisational bubble/echo chamber. To that end, I set up a networking group and invited people I met across the sector to come along; we meet four or five times a year and share news, ask questions, ask for support and advice and make connections. It's fascinating to see how other organisations deal with the challenges we all face - we're meeting in May, and I can't wait to hear how everyone is dealing with COVID-19! What would you advise graduates seeking to join the sector, or more experienced people considering a leap into leadership? When I'm interviewing, I always look for behaviours over a skill set, so my only advice to graduates would be show flexibility, how you've taken on new responsibilities or roles, and your willingness to learn. Skills can be taught. For people moving into leadership - choose the organisation carefully! I’m being half-facetious, but the serious point is to look at how the organisation supports its managers and leaders, what's expected of them, and what training there is internally - for example on managing a team, conducting 121s and annual reviews. These skills are key to managing and too many organisations think they’re innate. They aren't, as anyone who has suffered with a badly trained manager will tell you. Aside from that, be open, honest and transparent - turn up as yourself, and as authentic as you can be. When times get hard, it's tough to maintain a facade! And finally, approach someone you admire and ask them if they'd be willing to act as a mentor. I've listed some of the people who have been key to my career, but I've learned so much from so many people across the sector which has been invaluable. What’s the best piece of advice you’ve ever been given? Christina Grant (who contributed to your article on how to be assertive at work) had a profound impact on me when she worked at CRUK as a trainer. I use some element of her Raising The Bar training and coaching every single day in my work life; the key one is 'Human beings like threes'. Every single meeting opener, presentation, 121, PDR, whatever, I frame around three key points, because it works! What’s the most challenging part of the job? I’ve had lots of challenging jobs, and roles that I’ve left because I couldn’t see how I could make a useful contribution. I can honestly say that I don’t feel that way in my current role; the only challenge, as cheesy as it sounds, is sometimes reining a really ambitious team in! And the best bit? Where to start? The pride in knowing the work we do has a direct impact on cancer, and today, on COVID-19 as CRUK pivots to working on vaccines and treatments for the pandemic, and releases clinicians and nurses back into the NHS to work on the front lines of coronavirus. Working and being in awe of world leading medical researchers who are answering the toughest questions of cancer. Working with world leading fundraisers from whom I can learn so much. And knowing that my mum would be so happy that I've come back to CRUK, an organisation that she supported. What have been your career's biggest ups and downs to date? Up: working with a family who were keen to support an area of work, and who, after a couple of false starts, agreed to an initial gift of £1.1m, and then a further gift of £5m towards a campaign. I secured that gift just before going on maternity leave, so there was a nice completeness to it! Down: working up a huge proposal, full agreement from the finance team and CEO, all ready to go just before Christmas, for a January board meeting date. My ‘spidey sense’ was tingling, though, so I thought I'd make one last check with the project lead. After a couple of days they came back with 'Oh, we've decided not to do that anymore'. It was, I'm afraid to say, the final nail in the coffin for my time at that organisation! Who do you look up to in the sector or more widely? One of my oldest and dearest friends is a sister in A&E in our home town; I’m always in awe of her, but especially at the moment. My sister is a primary school teacher. and after four weeks of trying to teach a six year old, I'm in awe of her, and in fact all teachers. Across the sector, I look up to those people who walk the walk not just spout the theory - I'm loathe to name names as I know I'll leave someone out, but the people who have closed the big gifts, grown income streams, got senior leadership buy-in for major gift fundraising and in doing so created transformational growth. Let's finish with some quick lifestyle questions: are you up with the lark or a night owl? Left to my own devices, I would go to bed at 8.30pm and sleep til 9.00am. I love sleep. Juggling a small child and a full-on job, the lie-ins are less frequent although I am blessed with an early bird husband, so I definitely get more than my fair share! What gets you out of bed in the morning, rain or shine? Usually the six year old asking questions about dinosaurs, trains or planes ... more seriously: deadlines and wanting to get on and make a difference. Urgh, that sounds awful. But true! And what's your dream (and actual) breakfast once you're up? Dream breakfast - lockdown over and travelling again - would be some mixture of fresh eggs, bread and fruit overlooking the sea somewhere hot and beautiful. If it could be the motherland of Spain, so much the better. Actual breakfast more likely to be overnight oats with yoghurt whilst logging on … Does a typical day exist? Not really, but it would usually involve checking in with the team, checking in with senior managers, or looking over proposals and reports for donors to feed in my thoughts: after 25 years of doing the job, it's really key to me to share what I was taught and what I've learned the hard way! Also planning, taking part in some thinking about upcoming projects or launches, and best of all, meetings and calls with supporters and senior volunteers to talk about the work of CRUK, and to solicit their support in a variety of ways. What are you reading, watching or listening to at the moment? I'm an English Literature graduate who, in another life, would have been at my most content lost in an English department somewhere writing an interminable thesis on Austen. I have weird reading tastes - early 19th century fiction and contemporary US fiction. My favourite authors are Jane Austen, Curtis Sittenfeld, Tom Woolfe and Jonathan Frantzen. I could happily just read them for the rest of my life. Oh, and Mhairi McFarlane for cracking modern UK writing. I have absolutely gutter tastes in TV though; Tiger King was a recent highlight and aside from that, rubbish reality TV, especially the Real Housewives franchise, or what my husband calls 'your programmes about ladies shouting at each other’. I’m relatively new to podcasts, and just didn't get them at all until I came across Gossipmongers and I’m now a convert. Best. Podcast. Ever. And finally, how do you wind down in your spare time? If I have any, I like to switch my brain off with things that are detailed but mindless like knitting. I make many, many scarves, as that's about the limit of my skills. I dream of being able to make something more complicated. A huge thank you to Susana, we very much appreciate you taking the time to share your story, career insights and invaluable advice with our readers - we wish you and CRUK all the very best in the challenging weeks ahead, and of course for the future! Nicola Greenbrook - HR Specialist and Freelance Writer Contact Nicola, check out her website or follow her on Twitter, or for more on Cancer Research UK and why they need you more than ever, please visit their website. More Charity Careers #1: Sara Rees, Head of Fundraising, Rays of Sunshine ► #2: Hannah Sanders, Consumer Brand Partnerships, Save the Children ► #3: Andy Harris, Director of Income Generation, Shelter ► #4: James Harris, Associate Director of Communications, Marketing and Membership, Rethink Mental Illness ► #5: Chris Oak, Associate Director HR & Facilities, SPANA ► More from the Harris Hill blog 12 tips for video interview success Interviewing via video is the new normal for now, and if it's also new to you, here are some practical tips on the process from our executive recruitment experts, courtesy of director Jenny Hills. Read more ► How to work well from home Millions of us are doing it, but is working from home really working for you? Nicola Greenbrook has the lowdown on the lockdown and advice to help you turn the new arrangements to your advantage. Read more ►
Interviewing via video is the new normal for now, and if it's also new to you, here are some practical tips on the process from our executive recruitment experts, courtesy of director Jenny Hills. Getting the basics right: make sure what's behind you isn't distracting How to get the best from video interviews By now you'll probably know the basics from the video meetings that have come to dominate all of our working and social lives: make sure your camera and microphone are working ahead of the call, check your pyjama bottoms aren’t in view below your smart top, and that what’s behind you isn’t distracting. But over the past few weeks, we’ve picked up a few additional practical pointers that can help you ace that all-important video interview: Try a test run If you’re not familiar with the videocall platform you’ll be using, ask your friendly consultant for a quick technical test-run. We want you to nail this meeting, and if a test-run will help that, we’re only too happy to do it. If you’ve applied directly, ask a friend to do a test-run with you well ahead of the interview. Lights, camera, wardrobe Wear what you would normally wear (at least on top) to an interview. However, keep in mind the quality of your camera and the lighting. You don’t need a camera any fancier than the one that came with the laptop/smartphone, but if you know the image quality isn’t great, try and sit in a well-lit room, and consider the colours you are wearing. A white shirt in front of a white wall in bright sunlight might mean you blend into the wallpaper too much. On the other hand, wearing dark colours in room with less-than-great lighting risks you appearing as a grainy blur to the panel. In all cases, don’t silhouette yourself in front of the light source! Steady your nerves (and devices) If you're using a smartphone or tablet, find a way to prop it up and keep it steady for the interview, rather than holding it in your hand: a shaky picture can detract from what you're saying and create the impression of nervousness, even if you're confident, calm and collected. Stay informed Keep the relevant details (job description, person specification etc) and your application to hand, either printed out or in another window of your screen. If you’re switching between screens to look at something (most videocall platforms allow you to do this without leaving the call), remember the panel can still see and hear you. Be prompt Keep to your start time! Normally, arriving 10 minutes ahead of an interview is good practice, but if you log into the Zoom meeting early, you may interrupt the panel’s pre-interview discussion, or they may simply not be there and they’re taking advantage of a quick break to run to the bathroom. We’ve been advising our candidates to log in a minute before the actual interview. This gives you time to make sure the audio and video is working before it cuts into precious interview time, but also allows the panel to take their breaks, talk amongst themselves and be ready. Remember you're on camera! When on videocalls, some people understandably forget about eye contact and look around the room whilst talking (as many of us do when we’re thinking). Don’t stare down the lens (creepy), but try to keep your eyes on the screen. It doesn’t really matter where on the screen, but the person who asked the question is a good bet, especially if you find looking at yourself distracting. Express yourself There’s no need to be a mime artist, but if you use body language (nodding, smiling, leaning in, etc) you might want to exaggerate it a little bit more than you would in person so it shows up on camera. This helps engagement between you all as people. Someone sitting motionless and expressionless is hard to relate to, and the panel want to get a sense of you as a person and as a potential colleague. The show must go on For relatively minor audio and video disruption (screen freezes, distorted audio), we advise ignoring it unless it has impaired your understanding of what the panel are saying/asking. We’ve found that this keeps interruptions to a minimum, and on the flipside, we’ve seen conversations lose momentum when every bit of digital static is commented on. Be expressive, but not a mime artist. Also recommended in all other situations. Don't panic This way of working is strange for all of us, so don’t be phased if something goes pear-shaped. Can’t hear? Explain and wait for it to resolve (leave and re-join if necessary). Six-year-old has to show you the spaceship now? Cat decides it needs to sleep on the laptop? Smile, ask the panel for a quick pause to deal with it, and get back to it. We’re all human, and if the panel doesn’t understand that, do you want to work for them? Stay focused That said, despite the interruptions and informalities of working from home, the conversational style in videocalls is by necessity pretty formal (even for an interview). If two people speak at the same time, both are completely unintelligible so everyone has to take turns to speak. You are also missing out on almost all the non-verbal clues that we don’t realise we rely on so much. A particular risk is talking to fill the silence and missing clues you’d normally spot that the panel are disengaging from your answer, so stick to focused, relevant answers (the STAR technique is a good general guide). If you’ve said something interesting and they want more detail, they’ll ask. Make sure you leave a pause between someone asking a question and you talking to ensure they’re done, and that panel members are given opportunities to ask follow ups. Be flexible If your internet connection is bad enough to disrupt the conversation, apologise, fix it if at all possible, but if not, ask if you may switch your camera off and go audio only, or even dial in to the call instead. This should be a last resort because it’s the only way you can hear and respond to the panel. On the other hand, if one or more panel members go audio only for the same reasons, don’t get phased and keep your eyes on the screen. Just because you can’t see them, it doesn’t mean they can’t see you. BYO refreshments Finally, much as they’d like to, the panel can’t offer you the glass of water/tea/coffee, so make sure you have one to hand for when you need it. A separate celebratory beverage for when you leave the videocall having given the best interview of your life is optional. To wrap up, there are practical differences between the usual in-person interview and a video interview, but the intent behind them is the same: for you, is this a job you want? For the panel, are you the person they want for the job? Being able to adapt to these differences may not guarantee you the job, but feeling more confident and relaxed about the process will give yourself and the panel the best chance of making the right decision. Jenny Hills Chief Executive & Director Recruitment Practice, Harris Hill Search executive opportunities ► More from the Harris Hill blog How to work well from home Millions of us are doing it, but how well is working from home working for you? Guest blogger (and frequent home-worker) Nicola Greenbrook has advice to help you keep things running smoothly. Read more ► Should you be working for a large or small charity? The biggest charities may have the biggest opportunities, but you'll typically take on more responsibilities somewhere smaller - so which is better for your career? Faye Marshall and our fundraising specialists weigh up the options. Read more ► How to be assertive at work Altruistic behaviour is fundamental to the charity sector, but saying yes to every request can leave you seriously overwhelmed. Nicola Greenbrook explores how you can learn to stand your ground and be more productive as a result. Read more ►
With much of the world in lockdown to slow the spread of coronavirus, working from home is the new normal for many. Our guest blogger and freelance writer Nicola Greenbrook offers suggestions on how to work productively, interact socially and look after our physical and mental health. How to work well from home We are living in exceptional times. The virus that emerged in the Chinese city of Wuhan has caused a global COVID-19 pandemic. At the time of writing, the UK is in lockdown, the shutters have come down on all non-essential shops, schools and nurseries are closed, and many charities are in crisis. Government guidance advises people to work from home where possible, travelling only when it is essential. But for those unaccustomed, or averse, to homeworking, it can take a while to adjust. Throw into the mix that our partners/flatmates/children are our new colleagues, how can we work productively and efficiently from our homes - and keep our minds and bodies healthy? ___________________ Create a designated workspace The spread of coronavirus has been rapid; one day you were at work, the next creating an ‘office’ in your flat amongst the laundry and hunting under a pile of magazines for a pen. Before you do anything else, prioritise setting up a clear and defined workplace, separate from your home life where possible. If this is the kitchen table for the time being, ensure it's clear, free of coffee cups and has easy access to power. HSE's Display Screen Equipment (DSE) workstation checklist offers clear guidance on areas such as chairs, screens and lighting. Adding a personal touch to your workspace might help with the adjustment to homeworking (best to avoid dedicating an entire working day to #workspacestyling though). Kim Watson, comms freelancer and co-founder of holistic therapies business The House of Palms finds that it increases her productivity: ‘I have a proper workspace, a desk with plants, pictures, candles and natural light etc. All things that make me feel happy and wanting to work - that helps!’ Establish a routine and set boundaries I'm an HR Specialist for an IP law firm in the City for three days a week and a freelance writer at home for one day and weekends (plus a Mum in between). This provides clear boundaries and compartmentalises my working week. However, the lines are currently blurred; each part is now worked from home. It’s an unprecedented situation for most of us; there’s no commute to act as a physical divide and we've literally brought our work into our homes. So what can we do to restore some order? Creating a simple plan for the week ahead can help stay on track; try scheduling activities against set times and get to know when you’re ‘peak you’. If, generally, you’re less dynamic in the afternoon or susceptible to energy slumps, consider doing less creative work then. If working alongside a partner or flatmate/s AND children, and without a separate room to work from, at least delineate a space that is solely yours. Over breakfast each day, consider holding a team meeting with your ‘new colleagues’; discuss and agree the hours you’ll each work (especially if caring for/homeschooling children as well) and how you like to work (loud music vs complete silence etc). Then be prepared to compromise and be flexible - we’re all in this together! ___________________ Watch the clock It’s tempting to work all hours just because we can. Stick to your regular office hours where possible and commit to meetings in your diary rather than pushing them back. Establish a routine; stop for lunch and utilise morning and afternoon breaks to do a quick house chore or grab a drink - and step away from the screen. Work steadily, stay focused and STOP at a set time - then switch off. It's unlikely you'd run back to the office at 11pm after an evening out, so there’s no need to head back to your laptop at home. Stop looking for distractions There’s something about being in your own home that feels more comfortable, don’t you think? Sure, you could squeeze in some pre-work Netflix over a bowl of cereal, but can you stop at one episode? What about chores? Are you finding it hard to ignore the messy kitchen cupboard /peeling paint/huge pile of stuff to sort out? Yes? You could be procrastinating; save the decluttering for the weekend. Mirror your homeworking day with your office one. If a relative or friend wants a chat in the middle of the day (rather than it being a genuine concern or emergency), politely reschedule for lunchtime or post-work. It's important to digest public health information, but avoid getting bogged down in multiple sources, too many WhatsApps or unreliable social media posts. Don't let a quick peek at your phone become a Twitter marathon. ___________________ Be healthy in mind and body Working from home can be challenging and isolating, and you might be feeling a certain level of anxiety and distress. Explore some coping mechanisms that could alleviate feelings of uncertainty. For example, limiting social media (and visiting positive accounts only like Upworthy), using meditation and relaxation apps, reading a book or sitting in the garden to restore a sense of calm and wellbeing. Mental health charity Mind offers some brilliant advice on coronavirus and your wellbeing. Try exercising in your former commuting time (for your mandated, one form of exercise a day) to start or end the day in the right way. Runner's World has some good tips for staying active during social distancing and the Guardian suggests the ten best online (and free) home workouts. Stay hydrated and eat well, avoiding the temptation to fall into a pattern of idle snacking and ransacking the crisps cupboard at 10.00am. NHS factsheet ‘Water, drinks and your health’ provides some helpful reminders on this. Finally, ensure you follow sanitation and good hygiene practice to reduce the spread of COVID-19 at home too. Wash your hands and clean your keyboard, phone and other equipment regularly. Here's a reminder of the advice on this, via the CIPD (or click for pdf): Stay in conversation Maintaining some form of human connection while homeworking is essential, and emotional support is a critical part of our physical and mental wellbeing. If your workload allows, contribute to team chats or group emails when you can so you don't drop off the radar. Consider a virtual coffee break with your team and ask what they’re working on, come up with ways to support each other and share what’s on your list (or your mind, if you feel comfortable). Jot Form offers some great ideas for online business tools and ways to communicate, such as using a video conferencing tool like Zoom for meetings with multiple attendees, hosting courses, and webinars. And finally… • Get dressed - It’s tempting to jump straight into it and conference call in a work top with pyjama bottoms, but before you know it, it's 3pm. Get showered, first. • Support local businesses - Consider signing up for an online yoga class with a local teacher, order takeout as a lunchtime treat from a café and buy your basic necessities from a local shop. • Learn how to homework - LinkedIn Learning’s remote working course can be done in small chunks and includes insight from entrepreneur Arianna Huffington. • Reach out - If you're struggling, don’t hesitate to speak to your HR team for support or access any employee assistance programmes available. ___________________ These are unsettling and worrying times, and a huge period of change for the UK’s workforce. You may be feeling out of control right now, but try to focus on the things you can control (washing your hands, taking exercise and breaks, eating well and drinking fluids) rather than what you can’t. Take it day by day; get to know what works for you to get the best out of homeworking and stay in good physical and mental health. Stay safe and well - and indoors. Nicola Contact Nicola, check out her website, or follow her on Twitter. The coronavirus pandemic is a fast-moving and developing situation and official advice should always be taken. You'll find the most up-to-date information via the UK Government, NHS or World Health Organisation sites. More from Nicola Greenbrook How to set goals (and stick to them in style) ► Podcast your way to workplace wellbeing ► How to be assertive at work ► More from the Harris Hill blog Should you be working for a large or small charity? ► Smarter than the average bear: the Charity Series Quiz Night champions! ► Caudwell Children: Building a better world for disabled children ►
Previously in 2020: fires, floods, locusts and a global plague, but if you're tired of Apocalypse Bingo and keen to hear about our inter-charity quiz (or just desperate for literally anything new to read by now), you’re in luck! A quiz to remember Cast your mind back if you can to the halcyon days of February 2020: that carefree age when you could leave the house at will to go around touching your face and buying toilet paper with abandon. It was in this bygone era, when gathering hundreds of charity people in a bar was a convivial prospect rather than an invitation to certain doom, that the 2020 Harris Hill Charity Series Quiz Night took place. And rather good it was too. You’ll perhaps be wondering who held the winners’ trophy aloft, but let's not get ahead of ourselves - who knows how many months we might have to spin this out for - so firstly some very well-deserved thank-yous: to our wonderful hosts at Patch St Paul’s, who’ve hosted countless times and always manage to make a hectic night look effortless with smiles all round; and to our quizmasters extraordinaire Rob Wyatt and Matthew Glass, not to mention all the rest of the organising committee who work so hard to bring these events together so brilliantly. The big draw There are also thank-yous galore when it comes to the other big draw of the night, the fundraising raffle, which this year will make a real difference close to home, contributing to a much-needed specialised wheelchair for Muscular Dystrophy's Ravi, who never misses an event despite living with the condition himself. We’ve had some fantastic prizes before but this year’s selection was surely the biggest and best to date, all donated thanks to the huge generosity of the organisations and businesses below that we would strongly encourage you to go and frequent! Not right now obviously – they’ll be closed and you might get arrested, which is never as much fun as it looks. (In no particular order, that's Vauxhall's Embody Wellness and Floatworks spas, the Movember Foundation, Mondo Brewery, Northcote Biscuiteers, Linnaen restaurant and spa, Headcase Barbers, stylish retailer Oliver Bonas, Psycle Clapham, Sadhana Yoga & Wellbeing, the Sipsmith Gin Distillery, Beefeater Gin Distillery and a small team you may be aware of called Manchester United Football Club!) There were even more prizes on the night too - we don't have all the details in this new home-working world, but our huge thanks to you too! Of course there’d be nothing raised if nobody bought tickets, so an enormous thank you to every single person who did, and once again to our CEO Aled Morris for bumping up the total quite significantly to raise a fantastic final figure of £2,200! ---------- And so to the winners… There are some familiar names among our titans of useless trivia this year, and after a closely-fought contest there was a tie for second place between 2018 winners the Canal & River Trust, who nearly barged (sorry) right back to the top, and the combined talents of The Brooke and C40, collectively known as The Globetrotters! But out in front and fast becoming Charity Series legends, a team who know things as well as they throw things (given their second place in 2018's quiz and victory in November's bowling), our congratulations go to the irrepressible Citizens Advice aka The BearOs! All of which begs the question, can they follow up those consecutive quiz and bowling triumphs by doing the triple and topping this summer’s charity softball league? Sadly the coronavirus may have something to say about that, as we wait to see the extent of its impact on the 2020 season. Naturally the committee will be watching developments closely and doing whatever can possibly be done, but safety of course comes first, so all we can say for now is watch this space! Just not all from the same place, obviously. Until next time - whenever and wherever that may be - take care and stay safe! Team HH x More from the Harris Hill blog Should you be working for a large or small charity? ► The Harris Hill and CharityJob 2019 Salary Report ► How to be assertive at work ► How to set goals (and stick to them in style) ► Back to the blog homepage
Ever wish you were more assertive, when those 'few little requests' become a giant mountain of work? Our guest blogger, freelance writer and HR specialist Nicola Greenbrook has been finding out how, with insight from professionals in and out of the charity sector. How to be assertive at work Assertiveness is an essential workplace skill, but can be tricky to apply if you’re an introvert or have trouble speaking up. Many of us avoid being more assertive through fear that our colleagues, and boss, will think badly of us. Yet, taking on just.one.more project despite a full inbox can lead to over-work, over-tiredness and overwhelm - not to mention a dent in your personal life. So, how can we reclaim the power? Should I be aggressive, passive or assertive? First, let’s explore these different behaviours: • Aggressiveness can be defined as ‘a determination to win or succeed, and the use of forceful action to do this’. Fictional fashion magazine editor Miranda Priestly is a wicked master of this. • Passivity on the other hand is ‘acceptance of what happens, without active response or resistance’. Always going with the flow and yielding to other people’s demands can lead to burnout and resentment. • Assertiveness falls somewhere between the two extremes. Not simply being calm, confident and firm with your convictions and decisions, being assertive is a state where you approach situations assuredly and objectively and are happy to seek feedback, aware of the growth and development it can bring. A satisfying compromise. Assertiveness in the charity world For people working in the third sector, the need to balance assertiveness with empathy - listening to service users, understanding their circumstances and inspiring action - can often be a particular challenge. In a recent LinkedIn thread, the author had observed the number of women in her office who over-apologised (for getting into the lift, having the door held open for them or just taking up space). As part of the discussion, Garry Wilkinson, Head of Charity Partnerships at Vintage Cash Cow considered whether being a chronic apologiser isn’t necessary limited to women. ‘Maybe it’s also something to do with sorts of people who work in the Third Sector; they tend to be people with high levels of empathy and are very conscious of the feelings of others,’ he suggested. Christina Grant, an executive coach and trainer for the fundraising sector has considerable insight in this area. She believes the fundraising role is fundamentally an influencing one. However, she observes that whilst her trainees are drawn to the sector by a desire to make a difference, limited budgets can often mean they lack adequate training or support in influencing and assertiveness. Fundraising also attracts a high number of women. Yet senior teams, major donors and senior leaders in organisations remain predominately male-dominated - and so influencing is even more critical. She believes the fundraiser has a challenging role, because in a first meeting with a donor or supporter, ‘they have to be seen as friendly and warm whilst also being authoritative, knowledgeable and credible’ so as to be trusted with a gift. Women also face even greater challenges at work when they start displaying assertive behaviours in the workplace which are then deemed as ‘bossy’ or overly aggressive. So what can we do to address this? The power of words We’ve all heard people say ‘you need to be more assertive!’. But what if you can’t find the words or find yourself apologising instead? Olivia Dunn, Head of Marketing and Communications at Halpin Partnership Ltd has observed women and men disempowering themselves with the words they use at work. In her insightful article ‘The shortcut to empowered communications’, she offers valuable advice on using emboldening language without bravado. Olivia suggests ditching ‘just’ (‘I’m just part-time’) and ‘I think’ which can dilute your point before you’ve even made it. She makes a compelling argument; it’s not the words you add in but the ones you remove which can empower you. Why it's win-win to be assertive at work Being professionally assertive can increase your self-confidence and lower your anxiety and dependency. It can also help you stay in control and communicate more effectively and healthily. A graphic designer from London shared with me how assertiveness worked for them: ‘Last year I worked on a particularly messy job for a lovely client.’ they explained. ‘Remaining assertive throughout the project meant the experience for both me and my client remained positive - even when the project became a source of stress. The feedback at the end of the job was that I handled things with grace’. Setting clear boundaries about what they were OK with in their own mind before conveying them externally, as well as taking control when requests from clients or others feel ‘too much’, was a useful strategy for them: ‘Instead of saying ‘no’ and explaining why I can’t do what they want, I try to respond positively. I explain what I CAN do and when, or I pass them on to someone who may be able to help, instead of giving the impression they’re inconveniencing me. If someone ignores or shuts down my assertiveness with a passive-aggressive response (including no response), I’ve learnt to let it go, move on and find people to work with who are a much better fit.’ How to be assertive! Assertiveness may not be an innate characteristic for everyone, but it can be learned and developed. Christina Grant emphasises the importance of body language and gestures in key meetings, especially when making first impressions. She explains, ‘For example, it’s important for women to seat themselves in prime spots in a meeting room and to be present in the room physically’. She points out that seemingly little things can affect this; being overly concerned about everyone's comfort and refreshments or taking responsibility for taking notes when no one else does. ‘This can sometimes damage our own credibility without us realising it (although if a woman has enough confidence she could take notes and make tea and it would not have an impact on how she is perceived)’ Christina explains. She also encourages women to ‘open’ meetings with a two-minute, strong introduction, to ensure other attendees know they're ‘leading’ the meeting and will sense their authority. ‘It should help other people to relax and feel confident that you have a plan and you're in control - not in an aggressive way, but rather a signal that you’re confident in your world’. Here are some final strategies on being assertive at work: • Practice outside of work first. Build up your assertiveness muscle; speak up about bad service or ask for the table you want at a restaurant. • Set clear boundaries. Career and business coach, Nathalina Harrison likens good assertiveness to good parenting. Put clear boundaries in place on how you want to be treated and communicated with and be clear about the consequences if they’re not adhered to, whether upwards (your manager and stakeholders), sideways (your peers) and downwards (your direct reports). • Be analytical. If you want to be assertive but you're hesitant and reluctant to speak up, do a quick analysis of the situation. What’s the worst that could happen? ______________ Assertiveness is an invaluable skill. It can bolster your career progression, improve your visibility and credibility in meetings and strengthen relationships with colleagues, clients and contacts. Being confident in your approach, removing disempowering words and setting clear boundaries will ensure you nail it at work. I’m certain you’ll like your assertive (not aggressive) self a lot better than the passive, exhausted resentful one and soon that mountain of work won’t look so daunting. Just don’t be Miranda Priestly, OK? That’s all. Nicola Greenbrook - HR Specialist and Freelance Writer Contact Nicola, check out her website, or follow her on Twitter. More from Nicola Greenbrook How to set goals (and stick to them in style) ► Podcast your way to workplace wellbeing ► How to negotiate a pay rise in the charity sector ► More from the Harris Hill blog Should you be working for a large or small charity? ► Caudwell Children: Building a better world for disabled children ► The Harris Hill Charity Series 2020 ►
HRRRRRRRRNNNNK! HRRRRRRRRNNNNK! Yes, as you’ve so rightly guessed, that's the unmistakable sound of the Harris Hill Charity Series klaxon signalling the start of the 2020 Series! But what is the Harris Hill Charity Series? We decided to ask the question. In slightly larger blue type. What is the Harris Hill Charity Series? We’re so glad you asked. In the most straightforward terms, it’s a series of three fantastic inter-charity contests that just get more and more popular by the year: February’s big quiz night (more of which in a moment), bowling night in November, and right through the summer from May to August, the daddy of them all: the London Charity Softball League! For us, it's also a way to give something back to the sector we love working with. We can’t claim credit for organising the events – that’s all down to the tireless and super-committed committee from numerous charities who heroically (and entirely voluntarily) do the hard work in their free time to make it all happen, and who we really can’t thank enough. But we're delighted to have been lead sponsor since time immemorial, currently estimated to be somewhere around 2005. If you’re under 35 or so, that’s a year from the distant past when you were probably still at school or uni, while for the more ‘vintage’ among us it’s one of those that feels about three months ago and cannot possibly be FIFTEEN YEARS already. Yikes. How can my charity get involved? Via the aforementioned committee who you can read about here and here, and much like the other A-Team, ‘if no-one else can help... and if you can find them' (ideally Mr Leo Visconti, founding father of the softball league) maybe you can sign up for the next available event. All charities are welcome, and if you're keen to play softball but don't have the numbers for a full team, do not despair: many of the league's top teams are a hybrid of two or more charities working together, a great example of the collaborative and supportive spirit that makes the league something really quite special to be part of (but still fiercely competitive!) Meanwhile, speaking of hybrid teams and the next event... It's the 2020 quiz night! Yes, tomorrow if you're reading this today (Feb 24th), today if you're reading this tomorrow, and 'some time ago' if you're watching this on catch-up, the Harris Hill Charity Series Quiz Night is back! Around 40 charities will be heading to the fabulous Patch St Paul's, where the winning combo of Can Mezzanine and Disability Rights UK (aka The Cantelopes) took top honours in 2019, very closely followed by the Charities Aid Foundation (CAF) and Lumos. Just a few rounds of challenging questions now stand between us and knowing who's the smartest in the sector (SPOILER ALERT: probably not us), and there are some particularly fantastic prizes to be won in this year's fundraising raffle. So our huge appreciation and a round of applause if you will please, for these brilliant businesses who've kindly donated prizes, including Vauxhall's Embody Wellness and Floatworks spas, Mondo Brewery, Northcote Biscuiteers, the stylish Linnaen restaurant and spa, Oliver Bonas, Psycle Clapham, Sadhana Yoga & Wellbeing and the ever-popular Sipsmith Gin and Beefeater Gin! One last note for those attending, don't forget to bring some cash for raffle tickets if you'd like to be in with a chance of winning one of these brilliant prizes (and there are more to come!), may the best team win, and we'll see you there! Team HH x More from the Harris Hill blog ► View all current charity vacancies ►