Fundraising

​ How do you become a fundraising director? Why work for a charity and what's the toughest job in fundraising? You'll find answers to these and much more in the latest Charity Careers, our series in which Nicola Greenbrook talks to key influencers in the charity sector, inviting them to share their career story and how they navigate the professional world. We discover what they've learned along the way, what motivates them to get up in the morning and even what their dream breakfast might look like when they do... This month, Nicola was delighted to chat to Andy Harris, Director of Income Generation for Shelter UK and discover how his team contributes towards the charity’s invaluable work, why every donation bag tells a story and what to do when you’re stuck in cosy corner… Hi Andy: how would you describe Shelter's purpose and the work you do? Shelter was founded 52 years ago, not by the wealthy or the powerful, but as a community organisation whose purpose was to change society. That means we’re needed now more than at any other time in our history: for millions of our fellow citizens, the fundamental human need for a safe home is ignored. Shelter exists to defend the right to a safe home. We’ve recently spent time as a charity looking at Shelter’s purpose, what were we founded to do and how we deliver against that. Shelter is changing and to help us we set ourselves five change mantras: Shelter will change the country, our enemy is social injustice, we say what we believe, we are all one Shelter, and we only do what meets our purpose. We're open 365 days a year so that no-one is left to fight bad housing or homelessness on their own. Every year, Shelter helps more than four million people providing expert advice and support through our free helpline, face-to-face and online services. For example, our legal advisors might represent someone in court facing eviction or negotiate with a council to find a homeless family somewhere to go. What are you personally responsible for? I’m responsible for income generation with an amazing team of around 350 spread right across the UK, comprising fundraisers and shop staff. There are around 90 Shelter shops on high streets with great community shop managers, assistant managers, volunteers and van drivers and they’re doing really well. We’ve seen a boom recently, possibly spurred by Marie Kondo’s Netflix series, but we always need more stock! Thankfully 2018 was a record-breaking year for income generation at Shelter as we’ve raised more than ever before, recruited more regular givers and smashed our Christmas fundraising targets too. I’m also responsible for our incredible Direct Dialogue fundraising team; street and door-to-door fundraising, with around 150 people at its peak. Where did you start your career and any key roles along the way? I began as Commercial Events Manager for a marketing company then saw a tiny advert in The Guardian (when you actually bought a newspaper to job search) for ‘Events Manager, London Charity’ and applied directly to the trustees. It was Mayhew Animal Home and I’ve never looked back. From there I worked for Macmillan Cancer Support as a Capital Appeal Manager in Epsom. I was a bit of an idle fundraiser to be honest; appeal managers would be called to a monthly review meeting with the big-wigs and each month I’d proudly report that I had exceeded the monthly target required…with next month’s in the drawer already! That was good major donor fundraising. A job at Sue Ryder for a Head of Regional Fundraising became vacant, supporting fundraising managers in all hospice and neurological centres, and I did that for seven years. I recruited a team of 100, knew everybody and had a great line manager (we love you Eric Grounds) but I realised in one of our management away days I was in ‘cosy corner’ so started seeing what was out there. A Director of Fundraising role came up at Action for Children, but I considered it a waste of time; that they’d never see me and that I didn’t have the experience. An agency persuaded me to allow them to send my CV in…and the rest is history. I stayed there for four years. When I saw the Director of Fundraising and Marketing role at Breast Cancer Care, I convinced myself they wouldn’t want me. As the closing date approached, I still wasn’t sure if I wanted to apply but the consultant was hounding me. So, I opened the job pack when the kids were up at 6.00 am watching Peppa Pig one Saturday. I thought I’d have a quick read and think of two or three things to say about why I wasn’t suitable; basically, talking myself out of it. Then I really read the job pack, researched and realised it was the job for me. After the first interview I walked out thinking what an idiot I was, believing I’d messed up. I got through to the next round, spent time with the CEO, Samia al Qadhi, the Board and all the direct line reports and knew this was such a good job and would be annoyed if I didn’t get it. I spent five years there; I was clear from the outset I would stay for around two and a half but there was big stuff happening internally and externally - a new brand, an office move, changes with our corporate partners, so it kind of swept me in. Then the job here came along which was back working with the incredible and hugely talented Polly Neate who I had worked with at Action for Children. You appear to have been driven by a continuous hunger in your career: when you exceed your targets and reach cosy corner, you do more. Has that appetite waned at all? I think that’s the job; if you’re stuck in cosy corner, or not striving to do more, it’s time to move over to let somebody else have a go. I could never work in a charity where I was simply required to raise £10 million for the next ten years. Where’s the drive in that? Essentially, I’m a salesman. I don’t have a pen or a car, but I’m selling a desire and a dream - the ability to defend the right to a safe home. Everyone has that fundamental right. There was a guy who worked in a pizza restaurant by day and slept on a park bench by night. He’d go to the local swimming baths for a shower, get dressed and work for 12 hours, then go back to sleeping on a park bench. That’s what drives me to do more. How do you keep your skills fresh and build your knowledge? I read books, blogs and trade press and always talk to people - I’m a great believer in recommendations. I’m not a massive social media fan. I tried Twitter for a while; I recognise it makes you accessible, but it didn’t raise money so I didn’t bother! What advice would you give to graduates considering a move into charity, or managers keen to become directors? From entry level, the best way up would be to start on a voluntary basis. Looking at those I’ve interviewed, their first fundraising jobs were being active in their student union, or as a volunteer fundraiser in whatever activity they are passionate about. I've also worked with some awesome fundraisers who joined from direct dialogue fundraising too. From managers progressing to directors, ensure you find the right people for your team. People can often become lazy; but it’s not always what the organisation will do for you, but what you will do for the organisation. If you want to develop your career you’ve got to put the hard work in. One thing the fundraising sector certainly needs is diversity; we simply won’t survive if every fundraiser went to university and reads The Guardian. What time does your alarm go off? Are you a snoozer or a spring-out-of-bedder? I don’t have an alarm - haven’t for years…I’ve got kids and a dog! Monday and Tuesday I have to be up mega early to drop the kids at breakfast club and this morning I was up at 6.15am. On a Wednesday or Thursday, if I’ve not got an early meeting, it’s nice to lay in until 7.00am. If you said to me you’ve got to get the 6.50 am train every day for the next five years, that would fill me with dread. I like the variety of the commute. The 8.10am has different people and is slightly less frantic. Whereas the 7.10am is a different world altogether… What's your dream breakfast and where would you eat it (and what’s the reality?) A fresh and vibrant greasy spoon (where you don’t come out smelling of breakfast!) in Glasgow or on the Isle of Wight. Where I used to work they used to do tea for 20p: where in London can you get a cup of tea for 20p?! My actual breakfast this morning was an apple and a coffee at my desk. I used to buy a big bag of pre-cut apple from Boots at Waterloo station to snack on during the day, but I was told off by my team! So, I bought 4 apples from M&S this morning and actually washed and cut them up myself. I’m trying to do my bit to reduce plastic. Can you talk us through your typical day? I spend a lot of time with the team, meeting people and talking to our service users and beneficiaries; I’m naturally curious. What Shelter does is quite complex, so if I have to ‘sell’ it, I have to understand it. There’s nothing better than spending the morning talking to volunteers and customers, hanging out in the shop and understanding people’s motivation. There’s always an interesting story and every bag of donations tells a different one. Our shops are all individual; because of the manager, volunteers and community the shop takes on a life of its own. The volunteer who works in the Brighton shop on a Tuesday and Friday controls the music and has a real distinct style; you can’t touch the music on these days! That’s great and it makes it memorable. To me, this encouragement to be an individual, reaffirms why I work for a charity and not for Mercedes Benz selling cars. Where and how do you spend your lunch break? I don’t really have one and I eat at my desk - that’s bad isn’t it? I prefer to do an hour ’s work then leave on time as it makes me more productive. Whitecross Street Food Market, just around the corner from Shelter’s offices, is great but very busy at lunchtime. It’s lovely in the morning when they’re cooking onions and there’s a Turkish family making flatbreads. I could stand there and watch them for ages. What’s been your best career ‘up’ and worst ‘down’ to date - why, and what did you learn from them? My ‘up’ would be doing the unexpected, like when Action for Children partnered with an elephant conservation charity the Elephant Family to create The Fabergé Big Egg Hunt. Or when a breast cancer charity (Breast Cancer Care) wins a partnership with The Football Association to create the Pass it On campaign rather than, for example, a prostate cancer charity. As for my ‘down’? Repeating the same thing and not getting the same result. We ran an event that was really successful; then re-did it the second year and it wasn’t. When the expectation of £2 million becomes £300,000 it’s a big disappointment. Who do you look up to within the sector? Our direct dialogue fundraisers. I spent a few days knocking on doors and standing on the street with them and realised they get knocked back hundreds of times every day. On one occasion it was pouring with rain and I felt like the ‘wally with the brolly’! It was the hardest day's work that I’ve ever done as a fundraiser and I felt emotionally and physically destroyed. Although people were really pleasant, it was soul destroying…nobody signed up and I gave in too easily! The team are amazing. Those in the sector who do more than me to improve the profession; being active in the speaking circuit, on boards or giving their advice freely. I know fundraisers that do masses for the sector and I always feel guilty. What gets you out of bed in the morning, even when it’s cold and rainy? The need to do a good job. You’ve got to get on, it’s easy to get stuck moaning! Some of my colleagues at Shelter who are active Tweeters are subject to some horrible trolling and abuse, and that would destroy me. I try to keep everything compartmentalised; I keep my work and home life separate and switch off between the two. It helps me focus. I am a doer but it annoys me that I can’t flick easily between the two. What are you reading, watching or listening to at the moment? Although I read quite a bit, I dip in and out as I don’t have a great attention span, and the idea of reading an academic book from front to back bores me to tears! I’m currently reading The Coaching Bible and a book called The Culture Code. I’m listening to Michelle Obama’s autobiography on my walk from Shelter (Old Street) to Waterloo. She has a lovely voice, and the 40 minutes with no disruptions flies by. I’m currently loving The Crown and a programme called Secrets of Her Majesty’s Secret Service about the creation of MI6. If It told you the music I’m listening to, people would take the mickey out of me…it’s quite cheesy! I need to get better at finding work-related podcasts (suggestions please) but I’m currently enjoying That Peter Crouch Podcast; if you’re a big football fan, you have to listen! What can’t you get through the day without? It sounds bad, but my phone (I never turn it off) and people. I get lonely working at home and prefer to be surrounded by people. I thrive on talking to my team and service users; you can’t do this job without that. I really love the fact that within a typical fundraising team you have such diverse roles. Often people with data, digital or analytical skills think they can’t work in fundraising. As a director, I try not to shut myself away. On joining Shelter, I moved out of my own office into the open plan, then encouraged all of the other directors in Old Street into doing the same and this neatly aligns with our ‘One Shelter’ mantra. What do you do in your spare time? What spare time?! I spend time with my family and walking the dog. Weekends are good for chilling, recovering, socialising and getting stuff done. My three boys are all into football so Sunday mornings mean different games at different times…so that keeps me busy! A very special thanks to Andy for his time and fascinating insight into his career to date and Shelter’s invaluable work, which you can find out more about here. Nicola Greenbrook - HR Specialist & Freelance Writer Contact Nicola​ Check out more Charity Careers: ► Sara Rees, Head of Fundraising, Rays of Sunshine Children's Charity ► Hannah Sanders, Consumer Brand Partnerships Lead, Save the Children ► Back to the blog homepage

On February 20th & 21st we're attending our very first event in Scotland (did you know we're operating in Scotland now?) and we'd love to meet you if you're there. Here's a quick rundown of the details... Organised by the Scottish Council for Voluntary Organisations (SCVO) and now in its 16th year, The Gathering is Scotland’s largest event for charities, social enterprises and voluntary organisations. With the support of Scotland's leading third sector publication TFN (Third Force News) it's grown bigger every year to become the largest free third sector event in the UK. Nearly 3,000 people enjoyed last year's packed programme of events, learning and networking opportunities, and this year we're delighted to be joining them! ------------------------------------------ Meet the team It's all happening on 20th and 21st February 2019 at the SEC in Glasgow, and you'll find us at Stand 16. There'll be Harris Hill staff on hand, including our man in Scotland Jason Jederon and Philip Nelson of Harris Hill Executive Search (our specialist division for charity CEO and senior executive recruitment) to answer any questions you may have on recruitment or retention issues, your career in the sector, applications, interviews and much more. ------------------------------------------ Share your views We're also keen to find out how we can help you: what are your biggest challenges and what would you love to see from a charity recruiter? Your requests and requirements will be fundamental in shaping our services in Scotland to make sure we're truly meeting your needs. So if there's anything you'd like to discuss, please don't hesitate to grab one of the team for a chat. Check out @scvotweet for the latest on the event and if you're heading along, we look forward to meeting you there! More from the Harris Hill Blog: ► Meet Jason Jederon: our charity specialist in Scotland ► Welcome to Harris Hill Scotland

The year might just be waking up but the 2019 Harris Hill Charity Series is already raring to go! Here's a quick update on the forthcoming quiz, bowling shenanigans and our Golden Softball competition winners... In search of answers... ​ For everything we've learned as a species about science, evolution and the intricacies of the universe, some things remain impenetrable mysteries, the eternal unknowables; questions that have baffled mankind throughout history and continue to do so today. Most of them will probably turn up in the Charity Series quiz if past form is anything to go by, which returns for 2019 on February 5th, run by the all-knowing softball committee and contested by as many charities as our brilliant hosts at Patch St Paul's can possibly squeeze in! It's an evening of fun, fierce competitition and fiendishly difficult questions - plus prizes galore in the charity raffle. Last year's event raised a great sum for Muscular Dystrophy UK and this year we're hoping to do even better for QEF (Queen Elizabeth's Foundation for Disabled People) - not least because the raffle tickets are no longer cash-only, you'll be able to go contactless too. ► Pre-event update: unfortunately as it turns out, it's not quite as easy to get a handy and portable card payment machine as the TV ads would have you believe, so we're working on a partial online solution. If you can though, please bring along some cash if you'd like to take part in the raffle. Which we highly recommend, as there's already a superb selection of prizes, generously donated by many of our local businesses and more across London. There's still more to come but huge thank-yous already to Embody Wellness and Floatworks Vauxhall, Oliver Bonas, first-rate florists Windmill Flowers, and both the Sipsmith and Beefeater Gin Distilleries! (we don't know who's been getting through all the gin, but keep up the good work). Team-wise the ones to beat are last year's top three: bronze medallists Asthma UK, runners-up Citizens Advice and 2018 champs the Canal & River Trust! Bring it on, as people reportedly say. A big night at the bowling! Meanwhile there were strikes to spare in November as the Charity Series returned to Rowans Tenpin Bowling in Finsbury Park for another high-stakes (by which I mean there were chocolate advent calendars to be won) bowl-off between the best part of 40 leading charities. A great night as always, and an astonishing one for Team HH: in a twist on our traditionally-terrible total it turns out last year's fifth place wasn't a fluke after all, and after a mere 172 years of the contest we might have finally got the hang of throwing the ball-thing in roughly the right direction. But it's not about us, it's about the brilliant charities taking part, and after a single year in third place the mighty 2015 and 2016 winners Age UK returned to the top, swiftly followed by a stellar performance from GOSH and a delighted Dogs Trust cracking the top three for the first time:​ At the end of the day we can probably all agree that the real winner here was bowling, but also top scorer Anthony of St Mungo's with a record-breaking 193 personally-earned points, the highest-ever individual score. Props too to CAF's Jack, Numan and Amy of St John Ambulance who we believe was the highest-scoring female bowler but shout if you know otherwise! Until next time... And finally, in (golden) softball news... Should you have somehow escaped missed it on Twitter and be wondering who won our competition for last summer's charity softball teams - or indeed what on earth we're talking about - then wonder no more. As you might have heard mention, we're immensely proud sponsors of the London Charity Softball League, which brings countless charities from the capital together throughout the summer, and never fails to impress us with the sheer dedication, good humour and hard work of players, supporters and organisers alike. It's a challenging, superbly organised and phenomenally popular contest which, were it not for those qualities, might have something in common with our very own summer-long challenge: Harris Hill's Golden Softballs! So what's it all about? Who won? And why? ► Read on for the full 2018 competition, all the balls, and news of our winners! ► Back to the blog homepage

If you’re anything like us, we’re guessing whatever you expected from 2018 wasn’t…well, whatever THAT was. It’s certainly been an eventful year, where even the legendary Sunset Beach would have struggled to top the procession of implausible storylines and ever-more-outlandish plot twists. Thankfully we've had a great year at Harris Hill though, and among many highlights we’ve thoroughly enjoyed having guest blogger Nicola Greenbrook on board, bringing us a fresh perspective on intriguing topics from her diverse background in HR, the charity sector, commercial firms, freelance writing and as a still-fairly-new mum! Much more to come from Nicola next year, plus a wealth of new features we're excited to bring you, and if you're thinking it might be time for a new job too, why not take our quiz and find out? In the meantime, our sincere thanks for reading this year, we hope you’ve found something interesting or useful along the way, and to see us into 2019, Nicola’s translated key tips from her columns into career goals for the year ahead. Assuming we haven’t all been repurposed as fruit pickers by the summer...​ Wedged between the festivities, last-minute Christmas shopping and enjoying a steady flow of prosecco-on-tap in December, I try to reclaim some time to reflect on the twelve months gone by. It’s a useful time to contemplate life or career milestones/achievements; what went well, not so well, and why - and any useful insights to pack up in your kit bag for the new year. I’m a natural reflector and very curious (qualities the CIPD believes important for HR and L&D professionals. Phew.) so I’m interested in the world around me and strive to find ways to do things a bit better. Even if you forgo the traditional concept of resolutions, it can be useful to have some aspirations to dip into every now and then. I’ve loved writing a range of articles for Harris Hill in 2018 and having the opportunity to interview two inspiring and successful charity professionals. Here’s a round-up of my articles, along with some suggested personal and career resolutions for your own personal 2019 compendium. January 2018 - Making a career change In January, I shared my personal experience of a career change and how utterly terrifying but hugely fulfilling it can be. I’d recently resigned from a senior charity HR role without the comfort of another job to go; to enable me to balance my HR career with a growing freelance business, and still be a good Mum to my precious two-year old son. I was keen to share my own adventures in transformation with anyone nervously considering doing the same. I offered some tips on what to consider when embarking on such a change - like doing the maths, having a plan and keeping focused. 2019 Career Resolution *I will take calculated risks in the pursuit of achieving my life and career goals* February 2018 - How to conquer your interview fears This month, I tackled one of the most unnatural forms of human interaction head on - THE JOB INTERVIEW. Drawing on my own experiences and some invaluable advice from a range of senior charity professionals, I shared ten ways to ensure an interview doesn’t metamorphose into an ordeal. This includes doing a dummy run, going all out with your prep and dressing for success. (I also confessed that I toppled down the stairs on the way in to a recent interview - not advised). 2019 Career Resolution *I will be not let fear get in the way of nailing the interview for my dream job* March 2018 - Charity Careers: Sara Rees I had the pleasure of interviewing Sara Rees for Harris Hill’s new feature, Charity Careers. I invited Sara, Head of Fundraising for Rays of Sunshine Children’s Charity, to share her personal career story to date and describe how she navigates the professional world (plus what she’s reading and her dream vs actual breakfast). Learning about Sara’s inspiring career so far, her thirst for learning and the energy she derives from the invaluable work of her team was infectious. She also shared the best piece of advice that always sticks in her mind. 2019 Career Resolution *Tell yourself now what you’d tell your young self; ‘I am unique; I know my strengths, I trust myself, I don’t need to seek approval or try to be someone else….I can handle it* April 2018 - That awkward moment: why we should embrace everyday embarrassments in working life For April’s feature, we went all-out cringe and focused on awkwardness; one of the most uncomfortable but common qualities we experience daily in our personal and professional lives. shared learnings from Melissa Dahl’s excellent book 'Cringeworthy: How to Make the Most of Uncomfortable Situations' and provided some insight into why we feel awkward, how to manage it, and why even the most painful moments could be valuable to our development. With tips that included not running away from a red-faced moment, planning a difficult conversation and altering our mindsets, this month we were ready and willing to embrace the cringeworthy. 2019 Career Resolution *I will reframe an ‘awkward’ moment and manage it well; growing my courage and experience in the process* May 2018 - Would HR in the charity sector work for you? Here’s the inside view. In May, I asked my friends and colleagues in the charity HR sector to join me in exploring what makes working in charity HR so different from other sectors and the challenges unique to not-for-profit. We also shared some tips those wanting to make a career change and for charity HR people looking to improve their current processes. I learnt motivation is often the key driver for charity HR professionals, that the most common misconceptions about working for a charity can be easily dispelled and that prior charity experience isn’t always necessary when considering a leap from corporate to charity - even for the large organisations. 2019 Career Resolution *I will consider work that can potentially change the world - on a voluntary or permanent basis* June 2018 - How to start a new job… and survive If you started a new job in 2018 you might agree with the CIPD’s depiction of how it feels; ‘…like going to a party where you don't know anybody - pretty intimidating and not very enjoyable’. I began a new role in May and although I love it now, I felt like the shy, terrified new girl for the whole of month one. So I wrote a feature about being the newbie, what strategies to deploy, and what to do (and not to do) in your first few weeks into a new job to ensure a successful inauguration. From ‘starting before you start’, preparing yourself for feeling utterly silly and bringing your entire self to work, my tips were aimed at easing your newbie nerves and pushing the boundaries of your comfort zone so you could enjoy the party. 2019 Career Resolution *I will aim to always make a good impression, consider my ‘personal brand’ and be friendly to everyone as a rule* July 2018 - How to overcome impostor syndrome This month, we delved a little deeper into the psychological pattern of Impostor Syndrome (IS) - the persistent inability to believe your success is deserved or has been legitimately achieved. I outlined the symptoms to look out for, why we need to tackle IS to avoid people-pleasing, overworking and becoming stressed or depressed and ways to cope with it. I was surprised to learn IS doesn’t discriminate; the most outwardly confident and successful people - Maya Angelou, Albert Einstein, Tina Fey and Lupita Nyong’o - were amongst the award-winning, high achievers affected. 2019 Career Resolution *I will defy impostor syndrome and remember it’s hard work, tenacity and skill - not luck - that drives my success* August 2018 - Charity Careers: Hannah Sanders In the second Charity Careers interview of 2018, we met enthusiastic polymath Hannah Sanders, Consumer Brand Partnerships Lead for Save the Children. I discovered that by studying hard, learning from the guidance of some inspiring colleagues and having a constant appetite for knowledge, Hannah secured her dream job. She shared some great insights and left us in awe with her zest for life and impressive hobbies that included drawing, Lindy Hop dancing and learning Welsh. 2019 Career Resolution *I will be curious, inquisitive and build an appetite for knowledge to broaden my skills and advance my career* September 2018 - How to be productive at work Are you one of the half of workers who regularly fall down an Instagram rabbit hole, find it difficult to sidestep chatty co-workers and suffer from email overwhelm? In September, I shared some useful hacks to limit procrastination and help us all be more productive at work. Tips included avoiding starting anything without a to-do, get to know when you’re ‘peak you’ and avoid overdoing it or eroding performance by working through lunch. As Maya Angelou once wisely said, 'Nothing will work unless you do’. 2019 Career Resolution *I will reframe the day’s first hour as ‘Power Hour’; planning, prioritising and organising my day rather than looking at my phone* October 2018 - The (subtle) power of introversion In October, I warned Harris Hill Blog readers that the introverts were coming… and that it was good for business. I shared my research on introversion, ambiversion and extroversion and why being an introvert doesn’t equal low-energy, a lack of resilience or rudeness. Conversely, introverts make great leaders, have excellent listening skills and use their preference for quiet working to boost creativity and deliver. I made the case for the quietly contemplative, encouraged by the work of attorney-turned-author Susan Cain and her Quiet Revolution, and outlined some ideas to channel introversion into success at work. 2019 Career Resolution *I will embrace my personal traits, rather than correct them, and learn how to use them to my advantage* November 2018 - Why a workplace mistake could be the best move you’ve made Finally, in November I shone the spotlight on the the work blooper - the nausea-inducing, embarrassment-causing (but great for pub anecdotes) experience of making a huge mistake. I wrote about why we make mistakes, reassured readers that it’s good to make mistakes, provided some insight on what you can learn from a mistake and suggested ways to manoeuvre your way out of a potential crisis. I reached out to friends, colleagues and LinkedIn’ers to ask if they’d be willing to reveal their most unforgettable career-clangers - and the result was a fascinating (and hilarious) tapestry of goofs to entertain and reassure anyone who still feels sick about the mistake they made three months ago. 2019 Career Resolution *I will not ruminate over mistakes I’ve made at work but use them to do better next time* —————————— I wish you all a happy, healthy and successful 2019; crammed full of all the things you love doing. Merry Christmas! Nicola Nicola Greenbrook - HR Specialist & Freelance Writer Contact Nicola More from the Harris Hill blog: ​ ► Quiz: Should you look for a new job in 2019? ► Specialist charity recruitment: now available in Scotland! ► Back to the blog index

A new year, a fresh start, and time for a new job? How do you know if it’s really time to move on? It’s a question that can get stuck in your head, like a hit from the ‘80s, or a metal plate. Should I stay or should I go, you wonder – wouldn’t it be good? How will I know? And when will I be famous, exactly? Well, wonder no more, because our hastily-cobbled-together new year quiz is here to help you find out! As the UK's leading specialists in charity sector recruitment we've got decades of experience and expertise, absolutely none of which went into this spurious exercise. Ten simple questions, zero scientific legitimacy: just select the end of each statement that best completes it for you. (You’ll need to tot up your answers at the end – we'd have made it interactive but had a party meeting to get to and largely imaginary coding skills. Plus the last time we tried embedding anything - well, let's just say there was bit of a misunderstanding and now we can't look anyone from IT in the eye). Let's move swiftly along and get started... ​ For each of the ten statements below, simply choose the ending that's most applicable for you: 1. Your boss is… A An endless source of inspiration! B Quick to show appreciation C No real cause for celebration D Hopeless beyond explanation E Under police investigation 2. You’re expecting the year ahead to be… A More amazing than ever! B Pretty good, on the whole C More of the same D 365 more days of relentlessly soul-destroying misery E 1989 3. The moment you wake up in the morning you’re… A Bouncing up and out of bed! B Planning for the day ahead C Wishing it was Sunday instead D Overwhelmed with fear and dread E Sorry, you’ve lost me there. Wake up…in the morning? 4. You travel in… A With a smile on your face and a spring in your step! B With a packed schedule and everything you need for a busy and productive day C With far too many other people - it's definitely getting worse D With grudging resentment and an emergency bottle of gin E Style, regardless of expense 5. At 4pm on a typical Monday we’d probably find you… A Sighing with contentment - we're doing something wonderful here B Trying to get as much done as possible by the end of the day C Buying things online – there's some brilliant deals on Groupon this week D Crying in the stationery cupboard. Mondays are cruel. E Flying, probably. I’m always flying somewhere. 6. If they made you CEO tomorrow you would… A Probably burst with pride and delight! What a privilege! Though I hope this doesn’t mean something terrible’s happened to Martin? B Be very surprised, super-nervous, but pretty chuffed I guess – I’d certainly give it a go! C Of this place? Oh, right. Well, so long as there's a decent payrise. D Derive immense pleasure from firing each and every one of these ‘people’ E Be totally confused but hey, how hard can it be - yeah, why not? 7. You’ve won £50 million on the lottery*! (*you haven't, just to be clear for legal purposes: it’s a hypothetical premise in a made-up quiz) You would… A Donate the lot to charity and keep on coming to work of course – I couldn’t leave these guys! B Throw the biggest leaving party this place has ever seen. Free champagne for everyone! C Be out of here before you could blink D Bribe the board to retire, take over, and derive immense pleasure from firing each and every one of these ‘people’ E Oh, Marbs or Ibiza darling, straight away. Miami if it’s winter. 8. The highlight of your time there is… A Probably yet to come! But otherwise, gosh, so many to choose from! B Getting that great new project off the ground – we've been able to make a real difference with the revenue generated C Hard to remember off the top of my head, but I’m sure there was something a few years back D ...going to be the look on their faces when I finally announce which orifice they can kindly insert their job into E Highlights? Are people still having those? 9. With a month left to use it, you've still got a week of your annual leave. You… A Don’t want it anyway – who’d skip a single day with these wonderful people? B Try and book the rest of it in without missing anything too important C Immediately book the next week off and head for a Spanish resort to soak up the sun, sea breezes and your bodyweight in Sangria D Don’t understand the question. Obviously I got through it all months ago - why on earth would I be here otherwise? E Sorry no, you’ve lost me again - my annual what? 10. When the time eventually comes to move on, you’ll… A Miss these guys SO much, we’re like family! Actually some of us are now – oh, that was a beautiful wedding. Shame they can’t stand each other now of course, but if we sit them at opposite ends they can't throw anything sharp past the photocopier. It's a pity our interns keep leaving, though. B Keep in touch, at least with the people I'm closest to here. Probably my manager too, you never know if I might want to come back one day. C Have to do leaving drinks I suppose. If I fake being totally hammered by 7.30 I can probably get home in time for Bake-Off. D Write a tell-all memoir of my heroic struggle, describing the countless misdemeanours of my colleagues in unnecessarily salacious detail E Already be living it large in the next place to be - the party's wherever I am! Job done! You've made it to the end of the questions. So what does the year ahead have in store for you? Should you stay put, or start searching? If your answers were... Not that you'd dream of it, but don’t even think about moving! Stay exactly where you are; they love you there and by golly, you just love them right back. Possibly a little bit too much but honestly, who can blame you? It’ll all end in tears of course, because you’ve never built the ten-foot wall of cynicism that shields the rest of our blackened hearts, but don't listen to the doubters. You're having a ball, so good for you and long may it last! However unlikely that may be! Top tip for 2019: Maybe just start keeping track of the cats you're adopting - is that the fourth now? It's all good! You've got a decent employer, you’re valued, doing well and even if it’s not your ultimate dream job, it’s right enough for right now. There’s no harm in scanning the job ads occasionally in case there's something even better, but you’ve still got potential there yet, room to grow, and so much going on that it's highly unlikely you're doing trivial internet quizzes. We're wasting our time here, basically. Top tip for 2019: They won't be reading this, so if everyone could just quietly hum to themselves to fill the gap here, that’d be great thanks. It's not you, it's your job. Or maybe it is you - oddly we can't quite be sure despite the forensic questioning. Either way, whatever fireworks there may once have been have long since burned out and the relationship's stuck in a rut. You're going through the motions but it's not bringing the best out of either of you and frankly, you both deserve better. There's always the chance you can turn things around - like there's always the chance of it snowing in August - but if we were in your shoes we'd ask ourselves a) if we still want to be there in three years' time, and b) why on earth we're borrowing your shoes. We're not even the same size. Top tip for 2019: You're capable of so much more, so dust off your CV, do something about your hair (trust us), and get searching for a great new job! Okay, before we can talk we'd appreciate if you'd put that thing down. That's better, thank you. Well, we're sure you don't need us to tell you it's time to move on, and the sooner the better for all concerned. Life could be so much better in a job that you actually like, surrounded by people you don't loathe with every fibre of your being. We can't guarantee you'll walk straight into that kind of job - not while the bitterness can still be seen from space, at least - but it's got to be worth a try, right? Things have turned toxic and it's time to shape up and ship out. And if you can do it without anyone requiring emergency services, it's an achievement to mention in interviews. Result! Top tip for 2019: Even if you've already checked today, it's always worth making absolutely sure you're not the prime minister. ​ …we should point out this is NOT a dietary recommendation. Because, well we don't quite know how to put this, but we ran your answers through our highly sophisticated analysis machine and the phrase that came back was 'either too high or too rich to function'. The machine's words, not ours - and frankly a bit much from an overpromoted calculator that can barely manage to switch itself on, but that's modern technology for you. Either way it's not something we see in a job specification all that often, so the prospects there aren't brilliant - but at least you're happy, artificially-induced or otherwise. Here's to 2019! Top tip for 2019: Wherever is the new 'new Ibiza', after whatever was the new Ibiza last year. And never be photographed without sunglasses - have them surgically attached if necessary (somebody will know somebody, just ask around). That's the end of the quiz and should it not be already, we’d like to make abundantly clear that none of the above should be taken as remotely sensible career advice. But if you'd like some proper assistance with finding new jobs in the charity sector, just get in touch with one of our specialist consultants! Alternatively you can browse through our current vacancies, or give us a call on 020 7820 7300 - we'd love to hear from you. In the meantime, good luck if you're thinking of moving, and our very best wishes for 2019! Team Harris Hill ​ More from the Harris Hill blog: ► Specialist charity recruitment: now available in Scotland! ► 2018 review and career resolutions for the new year ► Back to the blog index

​ Dramatic landscapes and majestic scenery, vibrant cities and buzzing nightlife, the people, the whisky, the slices of square sausage – what’s not to love about Scotland? Bagpipes aside of course, but we trust the UN will eventually intervene. At Harris Hill we've always worked with charities nationwide from our London HQ, but we've long been eager to provide more local, face-to-face support for organisations further afield; to which end we’ve recently opened a brand new office in the South West. So when one of our most experienced recruiters, Harris Hill legend and all-round top bloke Jason Jederon relocated north of the border earlier this year, the decision was easy. Step forward, Harris Hill Scotland! Working from his conveniently-located new base in the middle of Scotland’s central belt, Jason’s little more than half an hour from Glasgow, Edinburgh and the surrounding areas, and easily able to meet with charities in key cities like Dundee, Perth, Stirling and St Andrews too. And since we’ve been celebrating the brilliant work of charities all over the country for #UKCharityWeek 2018, what better time for the HH Blog to quiz our man in the North on the new venture, life, work and the charity sector in Scotland? Though to our eternal shame we forgot to ask about the square sausages.​ L-R: Jason Jederon, an unexpectedly picturesque Aberdeen, and potentially something very rude about the English in Gaelic (but probably just a straight translation) So firstly, why Scotland? For me it was the opportunity to experience a different place and lifestyle. I’m a born and bred Londoner and have never lived outside of the capital, so I’ve always thought about experiencing something different and when the opportunity came up, I felt it was now or never. I’ve been coming to Scotland for many years thanks to my wife and have always loved the people, the scenery and the Scottish banter. In terms of opportunity, the potential is huge for Harris Hill. We know there’s a buoyant sector up here to work with and feel there’s a genuine gap in the marketplace for a recruitment provider with our pedigree and longevity to provide support to existing and new clients. What kind of roles are you recruiting for? As in London, the focus is on permanent and contract recruitment for charity head office roles. My recent background has been within fundraising so that’s the natural place to start off, but I also have experience of working broader roles in areas such as operations, marcomms, project management and finance. And who have you been working with so far? I’ve started by building on the warm relationships we have with organisations we’ve previously recruited for and who have requirements in Scotland; like the Head of Fundraising - Scotland role I’m currently recruiting for a national children’s charity. Beyond that I’ve been actively securing meetings with potential new clients in Glasgow and Edinburgh for causes such as environmental, healthcare, medical research and hospices. L-R: Aberdeen, Glasgow and Edinburgh, Scotland's three biggest cities basking in the sun. Not all on the same day, obviously. How have you been finding the initial response from charities and candidates? Coming into the market as a new player has been quite interesting. Once you leave the comfort of London to come here, I quickly realised that we’re not as well-known as I first thought. Some of the people I’ve spoken to are familiar with us but the majority I’ve engaged with aren’t yet aware of who we are and what we do. But since I’ve started in this new role the response has been very encouraging, and from what I’m hearing there’s a genuine appreciation for a professional recruitment consultancy to provide an alternative to the current suppliers. For those who don't yet know us, what can they expect from Harris Hill in Scotland? I’m here to provide a strong level of service and support to the sector and to assist them with finding their most important commodity: people. I’ve been recruiting within the charity sector for nearly six years now, so I'm able to bring with me a strong awareness of charities’ needs and challenges in the current climate. I’ve also recruited large numbers of fundraisers, operations staff and marcomms professionals so I’m aiming to use the knowledge and experience I’ve gained for the benefit of our clients in Scotland. Any successes to share so far? It’s early days so far but I’ve filled roles with an environmental charity in Dundee, finding them a Director of Fundraising - and most recently we’ve just placed a Community Fundraiser for a national homelessness charity in Glasgow. I’m awaiting the outcome of interviews for the Head of Fundraising role, so fingers crossed there too. So relative to the London/South East market, what's different about recruiting for charities in Scotland? So far I’ve definitely noticed that because there are fewer charities to choose from (compared with London) people tend to move around less frequently. For fundraising in particular there seems to be something of a skills gap, with fewer suitable candidates for the roles that do become available. I’ve had conversations with senior fundraisers who feel there's a real lack of major gift fundraisers to choose from, for example. Also the universities and educational institutions here provide a great deal of competition in the battle for talent. Glasgow at Christmas, and Jason with fellow fundraising specialists Hayley Wilson, Natalie Lawford and Rudolph (seasonal temp) What have been the biggest challenges in getting started? So far it’s been about getting our name out there and raising our profile, so that people get to know that we’re genuine about this and here to stay. Maybe we’re seen as a London/Southern focused business without much of a track record in Scotland. But I think that actually having a physical presence here makes such a difference - and I’d like to think that I’m gradually changing people’s initial perceptions of us. In terms of competitors there aren’t many of the specialist charity recruiters you have in London, but there are some generalist agencies who dabble in providing support to charities. Getting the message out there that we’re genuinely specialist and only work in the charity sector is the biggest part of my pitch and so far, I feel that’s helped a great deal. So outside of work, how have you been adapting to life in Scotland? It’s taken a little time to adjust but I’m enjoying my time here and I feel that I’ve been welcomed along with my family. It’s good that we have friends and family close to us who’ve helped with the transition. The pace of life is a little slower but so far it’s been good to experience being away from London, and I feel I was at the stage of life where I was ready for a change. We have access to the countryside and a more active, outdoor lifestyle (when the weather permits) and I’ve been getting in to Glasgow and Edinburgh more when I need a bit of city life. And finally (since it's nearly here), what are your ambitions for Harris Hill Scotland in 2019? I want the Scotland business to grow and to show that we’re in it for the long term. Launching a new venture like this is tough but I’m hugely excited by the potential and from the early encouragement I’ve had so far. Ultimately, it’s all about generating business and delivering great service but if that can be done consistently over the next few months I’d like to feel we could expand the headcount, add one or two staff members and potentially become a full regional office. It’s early days but I’m excited by the challenge ahead! If you're a charity professional in Scotland and would like to find out how we can help with your recruitment needs, or get an expert view of the potential opportunities for your next move, please don't hesitate to get in touch with Jason on 07388 949510 or email jason.jederon@harrishill.co.uk Related posts: ► Bringing remarkable people to you: introducing our specialists in Scotland and the South West ► UK Charity Week: celebrating UK charities (and some great opportunities to join them) ​​

It’s probably safe to say that historians of the future, should there be one, won't be regarding 2018 as one of humanity’s finest years - globally or within our own (barely) United Kingdom. But as we grapple with increasingly unacceptable levels of conflict, poverty and Boris Johnson, it’s all the more important to remember there are plenty of great people out there too, doing plenty of truly great things. Hundreds of thousands in the UK alone in fact, working or volunteering for good causes and the benefit of others, through nearly 200,000 registered charities. This week is all about celebrating those people and the fantastic work of UK charities (many of whom we're delighted to work with), so naturally we're proud to be an official supporter of #UKCharityWeek 2018! ​There's a huge amount happening which you can check out at the official site, and our very best wishes if you're organising or taking part in one of the many events and celebrations. Inspired to work for a UK charity? Charity jobs are of course what we’re all about at Harris Hill, bringing remarkable people together with fantastic opportunities throughout the sector. And if you've been inspired to find a great new job with a UK charity, here's a top selection of our currently available vacancies, from the north of Scotland to the southern shores of Jersey (which turns out to be a real island and not just invented in the 1980s for tax purposes and Bergerac after all, so it's definitely worth a look). On to the jobs below! Head of External Relations Edinburgh, £excellent This is a key role working on behalf of Scotland's only national charity dedicated exclusively to the prevention and response of child sexual abuse. You'll need to be quick with this one though, as applications close on Thursday 6th December. ►More details Membership Development Officer - Woodland Trust 18 locations nationwide including Aberdeen, Brighton, Carlisle, Durham, Glasgow, Lincolnshire, Liverpool, Manchester, Southampton and Suffolk Part-time (min 22.5 hrs per week), £11,500 per year We're delighted to be working with the Woodland Trust, the UK's leading woodland conservation charity, on a nationwide hunt for people who share their passion for the UK's native woods and trees, with the enthusiasm to inspire plenty more! You'll be the face of the Woodland Trust, talking to people from all walks of life about why woods and trees are special and how we can ensure their protection. ►Find out more and see the full list of locations on our Woodland Trust pages, or view more details of the role ​ Events Fundraising Manager Southampton, £31,000 - £34,000 per year This is a great role for an Events Fundraising Manager to work with a national and international social welfare charity in Southampton, dealing with a range of challenge and special events; where you'll also have the opportunity to travel abroad. ►More details Fundraiser Watford, £23,000 per year This is an opportunity to get plenty of hands-on experience running programmes, initiatives and events to support the strategy and tailored fundraising programme of this Watford-based charity. ►More details Social Media Developer (Temporary) Surrey, £25,000 - 35,000 per year If you're looking for something short-term this is a fantastic three-month opportunity for a Social Media Developer to join this youth related charity, where you'll help to plan, coordinate and implement all of their social media communications. ►More details Fundraising and Development Manager (Temporary) Surrey, £25,000 - 35,000 per year ....and with the aforementioned youth related charity, this is also a great opportunity to join them on a temporary basis for three months, developing relationships across the charity's local communities and delivering a portfolio of fundraising and awareness-building events throughout the year. ►More details Community Fundraiser Hampton, Surrey, £24,000 per year Famous for Hampton Court Palace, former residence of wedding addict and guillotine enthusiast Henry VIII, Hampton is thankfully now home to a rather more genteel community, who you'll work closely with in this role, implementing this charity's community partnerships strategy by growing income from all forms of local area fundraising. ►More details Head of Fundraising and Partnerships St Helier, £34,375 - 36,672 per year Based in the beautiful setting of St Helier and working with one of the UK's most loved children's charities, this is a role with huge appeal where you'll take the lead on fundraising, partnerships and raising the charity's profile throughout Jersey and the Channel Islands. ►More details We've also got a wealth of great opportunities elsewhere in the UK (particularly in London and the South East) in charity finance, fundraising, marketing, digital, data management, HR and many more fields, so if we can help with your job search or recruitment needs please don't hesitate to get in touch. ►View all charity jobs In the meantime, we highly recommend following the #UKCharityWeek Twitter feed to keep abreast of what's happening, and from all of us, have a wonderful UK Charity Week 2018! Team Harris Hill Back to the blog index

Made a mistake at work recently that was your fault? Are you still agonising over it? For my guest article this month, I’m exploring why a work blunder might feel like your world has ended, never mind your career, but could turn out to be the best thing you’ve ever done. ​​ Ah, the work blooper. Whether you’re an intern or the CEO, a self-orientated perfectionist or if you swear you triple-checked your email recipient, one day you WILL make a mistake. It’s an inevitable and unavoidable part of life. For article research, I asked friends, colleagues and LinkedIn’ers if they’d be willing to reveal their most unforgettable career-clangers. The responses wove a fascinating (and hilarious) tapestry of goofs. A helpful reminder that we’re all human - it’s the quirks of our mental make up that truly makes us interesting - and that even the most painful slip-ups can be helpful… Why do we make mistakes anyway? From clean forgetting the attachment on an all-company email to accidentally forwarding a highly inappropriate spam video to your Chair of Trustees - rather than flagging it with your PR team as you’d intended - the workplace gaffe is cringingly familiar. It’s safe to say most people have experienced the palpable gut-wrench of making an absolute clanger. So why do we make mistakes? Are we simply being careless or in a rush? Ignoring our intuitions and pushing ahead with an approach we know deep down will fail? Or is there more at play than personality and intelligence? American journalist and author Joseph T. Hallinan thinks so. In his book ‘Why We Make Mistakes’, he believes humans are pre-programmed to mess up because of our inbuilt ‘design flaws’. That it’s the way we think, see and remember - and forget - that leads us to make mistakes. By delving into psychology, neuroscience, and economics, he deduces that the same qualities that make us efficient can also make us prone to error. These design flaws, like when our eyes play tricks on us, are all-too-relatable. ‘I once sent an email about how incompetent and what a pain in the a***e a client was - only to send it directly to him’ said one of my friends. Not spotting a missing letter can also wreak havoc, as a teacher friend discovered. ‘My teaching assistant was responsible for the gardening club and needed to write an emergency flyer home to parents due to bad weather. She intended to ask them to wear wet-weather gear - wellies in particular. But, the note read something along the lines of... ‘Dear gardeners, please don’t forget to bring your willies to school tomorrow!’. It was my job to check - I missed it and the note went home. Thank goodness our parents are fairly good humoured!’. Why is it good to mess up? Most people are compassionate enough to realise mistakes happen and see the funny side when wellies go rogue. None of us are entirely flawless but we’re acclimatised to curated perfection in our virtual worlds. We share our successes and luminous achievements to our followers, but we rarely exhibit our failures when things haven’t gone so well. Then again, messing up can feel like the end of the world. The immediate reaction is usually negative; panic, nausea, wild irrationality. As you simultaneously update your LinkedIn profile in readiness for a new-job search and WhatsApp your friends requesting an urgent wine-up to wallow in catharsis, you can feel like the worst (*add job title here) in the country. Yet giving yourself permission to make mistakes could actually make you stronger. No matter how crushing they feel at the time, getting it wrong can be right in the long term. As Viv Groskop explains in her article for The Pool, ‘the more we stumble the less likely we are to head towards a major fall’. Making a mistake allows you to pause and reflect on the decisions made and actions taken which caused the error. Essentially, you get clarity on what’s gone wrong and can take steps to put it right. Post-mistake anxiety - the I never want to experience this embarrassment or worry ever again feeling - can be the driving force to do better next time. You may also push yourself in a way you wouldn’t if you’re used to playing it safe and striving for perfection. Author Elizabeth Day’s inspiring podcast ‘How To Fail With Elizabeth Day’ celebrates the things that haven’t quite gone right. Every week, she asks her interviewee what they learned from their failures and how to do it better next time, - and succeed. In her article for The Guardian, she shares, ‘I realised that the biggest, most transformative moments of my life came through crisis or failure’. Crucially, she survived. ​ ​ So, what can I learn from a mistake? The cringy, 'it feels like my career is over' kind of mishaps are often unforgettable. Yet, for most people their world didn’t actually end, it got better. Mistakes can: ► Embed a valuable skill. When one senior designer first started out in publishing, he printed '10,000s of John Grisham audiobooks with the title misspelt on the spine. It was…quite a biggy’. Gulp. Yet, the one thing they’ve carried with them, apart from an innate fear of a legal thriller, is how crucial it is to double check anything that goes public. My friend who sent a disparaging email about a client TO the client? ‘I never wrote a single word about anyone on my work email ever again!’. ► Steer you down a career path you REALLY want to take. One of my great friends ‘invited 60 Financial Services big-wigs to a CPD event up in Liverpool, only to receive a phone call from one of the attendees telling me that the venue hadn’t a clue about the event and there was no booking. Yep - I hadn’t booked it. To be fair to me that season I ran over 140 events nationally, but that was a spectacular fail! It was then I realised, Events was not for me…’. They have since built a successful and exciting career in HRIS with notable brands on their CV - and haven’t given CPD events a second thought. ► Alter your behaviour. ‘I wondered and commented on why a young lad was looking at a notice up really really close’ mused one of my contacts. ‘Unfortunately he had a very bad eye problem. I was mortified that I had commented and have learned that all disabilities may not be that obvious. I’m very considerate and helpful to all my customers'. Although naturally respectful, it reminded her that consideration towards others goes a long way. Argh, I’ve made a huge mistake. Now what?! Here are some suggested ways to navigate yourself out a potential crisis in the event of a blooper: 1. Clear your head. Stop, take a deep breath and consider what’s actually happened (i.e. did you email the person intended or the whole company?). In your eagerness for damage control, avoid sending an email immediately. It could make things ten times worse and appear you’ve lost control. 2. Face up to it. Don’t run away, hide in the loos or blame the whole thing on Stephen from Finance. Be upfront with your manager and apologise, but don’t over do it. Present a clearly thought-out solution for their approval and display a calm and professional exterior (even if you’re sobbing inside). 3. Try not to catastrophise. It’s natural to assume the worst - but don’t let panic or imposter syndrome overwhelm you. It’s likely your colleagues won’t notice your mistake, as everyone’s too busy making their own (I mean, getting on with their work). 4. A slip-up shared...Talk to a friend or loved one. What feels like the end of the world this morning could make for a terrific anecdote by this evening once you’ve nailed (1), (2) and (3). Swapping ‘you’ll never guess what I did today’ tales can offer reassurance, a reality check and a giggle. Then, stop obsessing and let it go. 5. Show em’ what you’re made of. Don’t let a blip derail you. Work extra hard over the coming weeks to restore your confidence. Genuine colleagues and good line managers will want to see you succeed. 6. Check yourself. If you’re making small but frequent mistakes at work, there might be something else at play. Are you overloaded with a heavy work-life balance or anxious about something in your personal life? Or are you bored, taking your eye off the ball? Consider talking to your manager or HR, or access other support mechanisms like an employee assistance programme or a work/life coach. ​No matter how agonising at the time, work mistakes can provide invaluable lessons to file in our ever-growing life manual. Although it’s hard to visualise in the moment, the personal growth you’ll experience will make it all worthwhile. Trust me. It’ll all be OK. Nicola Greenbrook - HR Specialist & Freelance Writer Contact Nicola​ There were too many brilliant mistakes to include in this article so... ..for the purposes of solidarity in our slip-ups, here’s some more mistakes to share. A huge thanks to everyone who bravely participated! Interviewing the wrong person for a role was a good one! Two sets of interviews were happening at the same time. I knew my candidate was a Sikh gentleman and never for a moment imagined the other candidate would be too, so didn’t check his name, just asked if he was here for a interview. It was only when we got to the technical questions that he actually asked what the role he was being interviewed for was! Before I moved into professional services I worked for a fairly big haulage company in their Finance dept. I was working closely with two very experienced women who were great to work with and helpful. We got on well as a team apart from our direct line manager who was David Brent before he was conceived as a concept. Unfortunately one of said women had a massive hang up about her age (she was in her mid thirties) and one day I tried to get her attention to discuss a project and forgot where I was and called her 'mother'. She thought I was being cheeky (due to sensitivity around age) but it was a genuine oversight. Everyone else in the office was rolling up in tears. Lesson learned, always remember somebody's name and their relationship to you. For context I was 18 at the time. It can’t be as bad as a) inviting all your personal contacts to a staff breast awareness session or b) an unfortunate ‘Beast Caner’ typo (breast cancer) in a print run of 5,000. Back in the day and being an over-helpful people pleaser I offered to help our Company Secretary "guillotine" the sides off of his eldest daughter's GCSE music manuscripts to tidy them up for submission to the examiners. (His PA was on a day off). I nervously lined them up on what I thought would be a nice, neat line - only to chop off about an inch of the actual music as well! Not sure what I learned other than what a complete twit I was! And of course it’s something I've never forgotten - and apparently neither had he when I met him at a reunion almost 20 years later! I did a whole day of interviews. We had one candidate that got louder and higher pitched with each question and answer, to the point where on the panel, we couldn't look at each other and were shaking with holding the laughter in. Somehow we made it through that interview, but didn't do the sensible thing and take a break, get it out and breathe… no, we just ploughed on. The poor next candidate came in and started her interview, but then two of us made eye contact and one of us lost it. One interviewer had to leave the room after snorting out a laugh. All of us fell apart laughing - absolutely full-on crying, belly laughs. It was awful. The poor candidate had no idea what was going on. In the end we had to stop, explain and start again. It was so unprofessional. However, she got the job and was a fabulous team member for many years. We are still in touch now… ​ More from Nicola Greenbrook: ► How to start a new job...and survive ► How to be productive at work ► Charity Careers: meet Hannah Sanders, consumer brand partnerships lead for Save the Children

If you’re keen to play an active role in protecting the environment, and prefer talking to people in the great outdoors than being stuck in an office on the phone, we might have just the job. The Woodland Trust is the UK’s leading woodland conservation charity with more than 500,000 members and supporters and over 1,000 sites nationwide. They protect and campaign on behalf of the country’s woods, plant trees, and restore ancient woodland for the benefit of wildlife and people. Their vision is of a UK that’s rich in its native woods and trees, with all the benefits that brings for the population, as well as restoring and protecting the natural habitat for wildlife. We’re delighted to be working with the Trust on a nationwide campaign to find people who share their passion and have the confidence and enthusiasm to engage and inspire others, to join them as Membership Development Officers. It’s a fantastically varied role where you could be working from home one day, staffing an event the next, and exploring the woodlands of any of the 18 areas where they currently have openings. If that all sounds appealing, visit our Woodland Trust page to find out more about the organisation, more details of the role, and how you can apply. Find out more ► ​​

After a busy day at work, do you crave the solitude of your own home? During a creative meeting, do you prefer to listen and reflect rather than engage in lively debate? Is downtime essential after a run of team drinks and networking events? You could be an introvert… and it’s nothing to be ashamed of. For my guest blog this month, I’m exploring why introversion should be celebrated at work, not corrected, and how it can be a powerful trait for accomplishment and contentment. First, the theory… The terms introversion and extroversion were popularised by Swiss psychiatrist and psychoanalyst Carl Jung, one of the first to define these characteristics in a psychological context and suggest that we all fall into one of these two categories. Psychologically speaking, an introvert is someone who is principally concerned with their own thoughts and feelings rather than with external things. Although not necessarily uncomfortable around other people, they prefer not to be the centre of attention. Conversely, extroverts are concerned primarily with the physical and social environment and find being in the spotlight energising and stimulating; it’s when their best qualities shine through. ​ A quiet extrovert? How would you describe yourself? I’ve always assumed I was an extrovert as I relate to several of the behavioural traits usually associated with extroversion (such as being sociable, outgoing and people-orientated) and I’m not shy or reticent as the dictionary definition of introversion suggests. When I took the Myers-Briggs Type Indicator assessment at work a few years ago, I wasn’t surprised to see one of my dimensions was ‘E’ for extrovert - I love team working and draw energy from being around others and the external world. So I’ve been surprised recently to find myself retreating a little. Seeking quiet spaces to think, work and concentrate rather than flinging myself willingly into the open plan office or a busy café if I’m freelancing. I really enjoy social gatherings both in and after work, but I’m drained if my calendar is too jam packed. Although not passive in meetings, lately I’ve also appreciated listening and reflecting before making a point. So, does this make me low-energy or lacking in resilience? Will people see me as shy (or worse, rude), and will I be overlooked at work or less successful? Extroverts and introverts in society If you’re a fan of social media or reality TV, you could be forgiven for thinking that society values the outgoing and gregarious above others, both in and out of the workplace. As journalist Freya Parr cites in her article for The Huffington Post, these platforms ‘create a culture in which we assume that extroversion is aspirational, because, put simply, if you have an outgoing disposition and get on with others, you’re more likely to win’. (The Apprentice anyone?). Outside of work, we’re encouraged to amass new friends and followers on our social and professional networks and ‘put ourselves out there’. Yet, 24/7 connectivity or as Viv Groskop says in her article for The Pool, ‘a world of constant connection and chatter and sharing and me me me’ can be kryptonite for introverts. Introversion at work In work, it’s not unusual to see the most dominant and confident speakers presenting at the all-company meeting or assigned to a crucial new business pitch. Shyness, sensitivity and seriousness are often seen as negative, and in a culture where being social and outgoing are prized above all else, it can be difficult, even embarrassing, to be an introvert at work. According to People Management magazine, many of us are hard-wired to associate leadership with extrovert traits, and report that 96 per cent of business leaders identify as extroverts. Arguably, the world’s most important workplaces or institutions are designed or set up with extroverts - and their need for stimulation - in mind with open plan design, group participation and team development days often on the agenda. Yet, what if you prefer listening to talking, and more intimate discussion to group settings? What if the idea of an open-plan setting fills you with horror, and you find yourself sloping off to a quiet meeting room for peace and concentration? Making a case for the quietly contemplative You’re not alone. It’s thought at least a third to half of people are introverts, including some of the world's most talented. Without them we wouldn't have the Apple computer, the theory of relativity and Van Gogh's sunflowers. One of the most popular TED talks of all-time focuses on the power of introverts. Attorney-turned-author Susan Cain passionately argues that introverts bring extraordinary talents and abilities to the world but have often been misunderstood as shy or, damagingly, inept. According to Susan, introverts prefer listening to talking and think before they speak.. She believes that although collaboration and interaction are great for exchanging ideas, introverts are most alive and capable in low-key environments and solitude is crucial for unleashing their creativity. Individual introverts view themselves as focused, capable and able to work without distraction. Executive Leadership Coach Leo Aspden expands on this further in his article for Training Zone, arguing that introverts make great leaders, just as good as their more visible extroverted colleagues. The quietly contemplative possess several leadership qualities such as (a) great listening skills, (b) the ability to make calculated decisions (c) the capability to balance extroverts (d) the ability to work independently in solitude and (e) the tendency to allow colleagues the space and freedom to share ideas. He believes that in order to get the best out of introvert leaders ‘it’s important to embrace their unique brand of charisma and their strengths as listeners and strategic thinkers’. Finally, Susan suggests that we all fall somewhere in the middle of introversion-extroversion, rather than being neatly one or the other. The American social scientist Kimball Young even created a word for this in 1927; ambivert - ‘a person exhibiting features of an extrovert and an introvert’. So, perhaps it’s time we reconsider the introvert-extrovert dichotomy… The power of the introvert So how can you channel introversion (or ambiversion) into success at work and take full advantage of your strengths? Here are some tips on how to put yourself out there, quietly but powerfully: ► It’s likely you’ve fully prepared before a meeting but if you’re thrown off guard by a question you’re not equipped to answer, don’t panic. Make a note and confidently explain that you’ll follow up after the meeting rather than be pressured into a hasty response. This enables you to think things through in your own time. ► If you work in a bustling open plan office, don’t feel afraid to leave the pack and head for a designated quiet area (or any nook you can find) to give you the thinking space required to work at your best. You’re likely to get more done as a result, and smash the deadline/nail the presentation/concoct the idea. ► At work, even away from the comfort of your own social circle, believe in what you say. Speaking less frequently but with conviction can be hugely powerful. The most engaging person in the room, or the office, isn’t always the loudest. ► If you’ve committed to a networking event, make a plan in advance to ease your nerves. Vikas Shah, CEO and Managing Director of Swiscot Group shares a good strategy; he mingles a bit at the start of the event, stays on for the important talk and then excuses himself. “You don’t have to be the last person standing” he says. “Allowing that flexibility makes a big difference to how you cope.” The introverts are coming… It could be the time to join the Quiet Revolution and rethink the idea that it’s a drawback to be an introvert. In fact, it could be good for you, and for business. Giving yourself time alone to work, think and recharge could increase creativity, make you worker harder and reap tangible results at work. In the very wise words of (shy introvert) Mahatma Gandhi, “in a gentle way, you can shake the world.” -------------- Nicola Greenbrook - HR Specialist & Freelance Writer Contact Nicola More from Nicola Greenbrook • How to be productive at work • How to start a new job...and survive • Would HR in the charity sector work for you? Here's the inside view

Bringing remarkable people to you: introducing our specialists in Scotland and the South West! At Harris Hill we've been bringing remarkable people together with some equally remarkable charities for somewhere north of two decades: yet typically south of the Watford Gap. Given the preponderance of charity and not-for-profit headquarters in London and the South East, and the roles we recruit, it's perhaps no surprise that so many of our vacancies derive from the lower right-hand corner of the UK map. Nonetheless we've got a long history of working with great organisations all over the country too, from Exeter to Edinburgh, Dover to Dundee, and hopefully Brighton to Belfast for alliterative purposes although we might have to check that one. Until now though, it's all been done from our London base: Vauxhall's very own Charity Towers, where the Thames views are stunning and the 1970s never really went away. So we're enormously pleased to let you know that we've branched out both north and west, with two of our highly experienced charity recruitment specialists now based in Central Scotland and the centre of Bath, home to our first ever regional office! ► Scotland Jason Jederon is our man in the North: a Harris Hill veteran and long suffering standing member of our fundraising team. He's an expert in trusts, statutory and legacy fundraising but with far broader experience too, covering a wide range of charity and not-for-profit roles at all levels. He's also recruited extensively for commercial sectors including printing & graphics, banking and international finance (but try not to hold that against him etc). Based right in the heart of Scotland's central belt, Jason's ideally placed to work with organisations in Glasgow, Edinburgh and throughout the region, and can bring the full support of our resources, specialist teams, established brand and extensive database to tackling your recruitment challenges. If you're based in Scotland and have a recruitment requirement or enquiry you'd like to discuss, please don't hesitate to contact Jason on 07388 949510 or email jason.jederon@harrishill.co.uk ► The South West Ben Pountney is a relatively recent addition to the Harris Hill Executive Search team, but with more than enough expertise to lead our board-level recruitment in the South West, South Wales and beyond, having helped to establish the executive search brand for another leading recruiter, and with ten years' experience of personally delivering executive search campaigns for charities, membership bodies and not for profit organisations across the UK. Harris Hill Executive Search recruit for CEOs, chairs, trustees and senior directors, with an exceptional success rate of 100% for the past five years and counting. So if you're seeking to appoint at this level within the region, it's sure to be worth contacting Ben on 07444 475489, via email to ben.pountney@harrishill.co.uk or very soon indeed, at our new Bath office address! Ben's already working from another location in Bath while the office is being prepared, but we'll share the new office details on the website as soon as possible. ► Harris Hill Executive Search ► New website, new locations - part 1: introducing the new Harris Hill website

Finding your ideal charity job hopefully just got a little easier, as we’re delighted to bring you the brand new, totally rebuilt Harris Hill website with a host of new features to help with your job search. And we're equally excited to let you know we're expanding beyond our London office for the first time, to deliver more nationwide, regional and executive recruitment services from new locations in Scotland and the South West! More on those in the second part of this blog; meanwhile read on to find out what's changed on the website to improve your experience, with some great new functions and features.. Welcome to the new Harris Hill website 'Something's different but...wait, don't tell me...' people have almost certainly been calling to say this week. '...have you done something with your hair?' Well, thank you for asking but no - not all of us anyway - but we have had something of a digital makeover to bring you a brand new version of the site, with some major improvements for your job search. Short version if you’re in a hurry ► Whether you're a regular visitor or first-timer, we hope you'll find it easy to use straight away, as it's more of an evolution than a radical departure - on the surface at least. The big changes are beneath the bonnet, where the site's been rebuilt from scratch on a brand new platform to help you register, search and apply for charity sector jobs as quickly and easily as possible. The longer version if you’re not in a hurry, keen to know more, or perhaps just pretending to be super-busy 'doing some research': here are more details of what's changed and why. ​ Making your job search easier Since our last major update in early 2016 – back when the world still made sense and wasn’t quite so often on fire – we’ve made various improvements and added a stack of useful or interesting (sometimes both!) original content that's generated some great feedback. But we also know that aside from great jobs, sometimes all you really want from a recruitment site is to search and apply with the minimum of fuss. Which we're acutely aware hasn’t always been the strongest point of our site; something we’ve long been determined to resolve. So we’re properly thrilled to bring you a brand new site that’s been fully rebuilt with that sole purpose in mind: to make finding and applying for your ideal charity job as simple and effortless as possible. Upgrades include: • A super-streamlined registration page of just six questions (half of which concern your name and email) so you can sign up in seconds – or with a single click via your LinkedIn profile • Your candidate dashboard where you can view, upload and update your CV and details whenever you like, track jobs you’ve applied for and see suggestions, manage your job alerts and much more • Fast and accurate job search functions by job type, location, salary, length of contract, even the kind of fully functioning keyword search you'd expect in 2018: amazing. • A couldn’t-be-simpler application page that helps you apply for jobs in moments - whether you’re on a desktop, on a tablet, on your phone, still on your phone but on a packed bus that’s alarmingly enthusiastic about corners - almost quite literally anywhere* *with a 4G signal obviously; we're not wizards. ​ What else is new? • In ‘What We Cover’ you can now find new pages for our specialist teams and check out individual profiles and photos for each of our consultants (opinion here remains sharply divided as to whether this is a feature or bug) • Tailored content and job recommendations; whether you’re in fundraising, finance or any other field you’ll see more of the most relevant jobs and blog content that might be of interest to you There’s also direct access from the homepage to our softball league and Harris Hill Charity Series content, latest blogs, annual salary survey and more.​ ​ A few last words... • To bring you the job search upgrades as quickly as possible, this is very much version 1.0 of the site: there are plenty more developments and improvements to come, along with more of our archive content. • We’re making regular check-ups for teething troubles like broken links and formatting issues, but it's always possible we could miss something, so please feel free to let us know via info@harrishill.co.uk if something’s not working for you. • Finally if you landed here first and now want to check out the homepage, just click here or our logo (top left) from any page on the site. • • • • • • • • • • Whatever your situation we hope you'll find the new website genuinely helpful and informative, and be it now or in the future, a valuable tool to seek and secure your next dream job in the charity sector. Don't hesitate to get in touch if we can help! Team Harris Hill Meanwhile there's more good news we're excited to deliver, with expansion to two new locations and our first ever regional office... ► Bringing remarkable people to you: introducing our specialists in Scotland and the South West!

Interviews are done, meetings concluded and everyone's finally agreed on the candidate...who's just got another job. Due to fierce competition for candidates, it's a familiar story for charities recruiting fundraisers, but our community and regional fundraising specialist Joshua Liveras finds some alternative methods that could put you ahead of the pack... The charity recruitment process – time for a change? If you've ever applied or recruited for a charity job, you'll probably be aware of the traditional process; job posted, deadline set, candidates apply, candidates shortlisted after deadline, interviews arranged. Until recently it's been a fairly solid process, allowing charities with limited time and resource to manage their recruitment process as effectively as possible. However, over the past 12 months there's been something of a revolution. A select few charities have built large internal talent acquisition teams, often by hiring considerable numbers from the private sector - typically individuals who are used to working in aggressively competitive talent markets like banking or financial services, using some very different methodologies. Speed is good For example, they have brought with them the concept of engaging top talent in the interview process as soon as possible, to reduce the risk of losing them. This helps those charities to snap up the best talent, quite simply because they are moving quicker than their competitors. So the question I'm posing here is: should all other charities follow suit and review their recruitment process to move with the times? How to avoid losing potential candidates Working closely with charities on a daily basis, I understand the challenges of having the right people available at the right times to hold interviews, but there are ways around this: For example, one of the UK's largest cancer support charities holds video interviews as their first step, meaning candidates record themselves answering a series of questions and sends it to the talent team. This way it's not taking extra time for the interview, and is also really engaging candidates in the first instance. Another example is a well-known international children's charity, who simply hold an initial 15 minute conversation over the phone with a candidate, whoever is available to do so, before the closing date to get the candidate engaged as soon as possible. A number of charities are heading away from a set deadline date completely, and simply saying they will interview as and when the right candidates come along - the fixed closing date is no longer their 'standard practice'. At Harris Hill we're very aware that candidate expectations are changing too - most are no longer prepared to wait weeks for a potential offer, so I think whatever strategy is adopted, it's vital that charities modernise their process to move with these demands. Every single charity has a goal to make significant change, and as I'm sure many senior leaders in charities will tell you, the talent at their disposal is the number one factor that will prove to be the success or failure of that change. The fight for talent is more competitive than ever - let's make it a fair fight! Joshua Liveras Community and Regional Fundraising Specialist, Harris Hill

We've all had those days. It's hectic, you're working hard, but it's even harder to see what you're actually getting done. Luckily, for this month's guest post, Nicola Greenbrook is exploring some useful hacks to ward off procrastination and help us be more productive at work. Just as soon as you've finished reading this, of course... 'I've done nothing today' 'Where has the time gone?!' 'There's never enough hours!' How to be productive at work According to HR software provider CIPHR, more than half of workers cite distractions such as smartphones, the internet, chatty co-workers and email overload as factors that prevent them from working properly and reaching their full potential. As well as external influences, our own personal approach to work can impact on productivity; as the American writer Mark Twain once said: 'Never put off till tomorrow what you can do the day after tomorrow just as well'. Most of us defer until the last minute every now and then at work, but if you're a serial procrastinator it's likely you'll chronically avoid difficult tasks and deliberately seek out distractions. On the bright side, it's a habit that can be overcome. Here are some tips on how to boost your productivity at work. Don't do, without a to-do When you're busy, the temptation is to tackle work head-on and treat planning as a waste of precious 'doing' time. In fact, lack of preparation can contribute to reduced productivity. Some of the most effective workers set their key priorities before anything else; either at the end of the working day to eliminate decision-making tasks in the morning, or at the start when their mind is fresh. Writer, brand consultant and Women Who founder Otegha Uwagba, offers some great tips on maximising productivity in her modern career guide Little Black Book. She recommends not checking emails or social media first thing in the morning to avoid tumbling down an 'internet rabbit hole'. Instead, Otegha suggests reframing the first and most precious hour of the working day as 'Power Hour'; setting out the day's priorities and planning workflow upfront. Try categorising your to-do list into three parts: 1. the dreaded, least favourite tasks 2. stuff you're motivated and excited to complete, and 3. personal admin and the 'nice to do'. It's easy to launch straight into (2) and (3), but tackling (1) first could provide headspace and some well-earned smugness. Starting important tasks early avoids cramming two hours of work into one, sloppy work and frustration. Put pen to paper Modern technology offers some innovative tools to work efficaciously. My current favourite is virtual to-do list Wunderlist which helps you note, diarise and tick off your personal and professional to dos. It's a great app to 'mind dump', project manage and ease a brain that's crammed to bursting. You can also share lists with others (my husband really appreciates getting notifications at work that say 'Nicola has completed 'Buy Toilet Rolls') and it's great for planning. Yet, sometimes there's nothing better than the humble written list and, to quote Otegha, often it 'helps to go analogue'. I'm a part-time HR Specialist at an intellectual property law firm, which I hugely enjoy as well as freelance writing and parenting. It's essential I maximise office time and compartmentalise my varying responsibilities. Keeping a notebook on my desk keeps my sometimes-wandering brain in check; when 'buy nappies!' or a new article idea pops into my head without warning, I quickly scribble it down and carry on HR-ing. This means the thought or action doesn't disappear and I can jot it down quickly rather than add to Wunderlist on my phone (I hate colleagues to think I'm idly scrolling on my phone when I'm at my desk). It's safely stored, ready to tackle later when the time is right. Step away from Twitter! Ah yes, social media - productivity's nemesis. Most of us can relate to starting the day with good intentions, briefly checking our phones over coffee then looking up twenty minutes later after being lost in a Twitter abyss. Consider going cold turkey and removing apps from your smartphone, or 'rewarding' yourself with blocks of scrolling time at lunch or on the commute. Social media usage-limiting apps like Moment automatically track how much you use your phone, allow you to set restrictions and even force yourself off it (gulp) when you're over the limit. If you've discovered a fascinating article you're desperate to read now but know you shouldn't really at work, Pocket could be the answer. It's an app and web service that helps you manage a reading list of internet articles; when you find something you want to view later, you put it in your Pocket. For retrieving later when you can read about Bodyguard without getting in trouble. Know when you're 'peak you' Sunday Times bestselling author, podcaster and broadcaster Emma Gannon believes the key to productivity is knowing when you're at your best (her most productive time is between 10am and 3pm). She works in ninety-minute bursts and when she needs to 'deep work' and focus, she sets her phone to aeroplane mode or banishes it to another room and sets an out of office on email to ensure no disturbance. Get to know how you personally work best - there's no right or wrong. If you're at your least dynamic in the afternoon or suffer from energy slumps, save your admin and less creative work until then. Consider shaking things up a bit and begin your working day an hour earlier, if your lifestyle permits. This could equal precious time away from distractions, clients or colleagues and getting ahead of the game. Or set a 'do not disturb' and notify your team how long it applies for; this creates a personal responsibility to finish a task and you can't blame others if you faff about instead. Have a break, have a... Some days, the deadlines compete fiercely with each other, your to-do list runs off the page and you absolutely must leave on time. When lunchtime looms, it's easy to ignore the rumbling tummy, a slightly fuzzy head and simply plough through. Yet, skipping breaks can be counterproductive and significantly impact mental performance. Being at your desk doesn't mean you're being productive, and working hours on end without any break can make us slower. Silicon Valley consultant Alex Soojung-Kim Pang argues in his book 'Rest: Why You Get More Done When You Work Less' that dismissing rest stifles our ability to think creatively and truly recharge. After each productive burst take a short break and, importantly, step away from the screen. Consider the Pomodoro Technique, a time management method developed in the late 1980s. Essentially, this means breaking work down into chunks of time, usually 25 minutes, and intersperse these with short breaks. This means you're not working non-stop and expecting your poor brain to be at peak performance for great big stretches of time. Being productive doesn't mean over-doing it. Making some simple adjustments such as establishing your key priorities before tackling the load, limiting social media and taking regular breaks could be the difference to working smarter, not harder. To quote poet and activist Maya Angelou, 'Nothing will work unless you do'. Now step away from the phone... Nicola Greenbrook - HR Specialist & Freelance Writer Contact Nicola

What makes a wonderful charity workplace, and how can you tell if it's right for you? For the past year we've been teaming up with Third Sector to find out, highlighting examples of good practice and innovative ideas that have proven successful for a variety of organisations. Earlier this month (recently published by Third Sector) our business services specialist Shweta Prabhakar spoke to Channing Rider, director of finance at The Winston Churchill Memorial Trust, about what he thinks makes a wonderful workplace and his top career tips for jobseekers. • Tell us about the Winston Churchill Memorial Trust's mission and the work you do? The Winston Churchill Memorial Trust runs the Churchill Fellowships, which are travel grants open to all UK citizens to research a topic of their choice anywhere in the world that can make a practical difference to their profession or community on their return. Applications for fellowships are open until 18 September 2018, and then again in May 2019. We were set up in 1965 as a living memorial for Sir Winston Churchill's leadership, and since then we have funded over 5,500 fellows to learn from the world. I have a very posh title, director of finance and resources. As there is only one person in finance (me), it means that anything connected to financial, admin or governance matters eventually ends up on my desk. • What does a wonderful workplace look like in your eyes and what are you doing at the Winston Churchill Memorial Trust to shape this? A wonderful organisation has a passion for its mission, combined with a high concern for the team delivering it on every level. I am part of a management team which focuses on the mission and also ensures that everyone is valued and resourced to perform. The old story of the NASA caretaker, who, when asked what he did, always inspires me. He said: "I'm putting a man on the moon." Everyone matters. • Employer branding and culture has been a hot topic for some time; when did you start thinking about it and why is it important? Charities provide a vehicle for people from all walks of life to make a difference. It's a sector that needs to be valued, championed and put into the heart of society. If we fail to win public trust, engagement and confidence, then the consequences to some of the most vulnerable people in society are often very harsh; this is why charities must be subject to high levels of governance and scrutiny. People engage with charities in different ways as employees, trustees, donors and supporters, so the culture must be one of scrupulous honesty and openness to win their commitment, and be backed up by inspirational leadership. • How do you communicate your charity's working culture to current and future employees? It's useful when people come for an interview to have an informal chat with staff before meeting the formal panel. Yes, it's a little artificial, but it sends a message to staff that their views matter. It also gives future employees the chance to fish around a little and gain a better impression of the working environment, as well as a sense of what type of people work here. • What kind of people make a great fit in your charity? People who are a great fit in the charity are customer focused, professional, flexible, friendly and unstuffy. We are a small charity, so apart from our formal roles and functions, we all have to cover for each other and muck in. For example, we all help with meetings during very busy periods, making coffee, clearing up. (Mind you, the communications manager did cut his thumb earlier this year to get out of doing the washing up!). • How can third sector candidates identify if a charity's culture will suit them? Organisational culture is so difficult to assess from the outside. I think the chief executive very much sets the tone. Find out what you can about the chief executive and members of the senior management team. Look for non-verbal clues during the interview. Do as much research as you can. Sometimes, though, non-politically correct people can have a heart of gold, and vice versa. Try to square the circle of developing discernment without being judgemental. In the end it's best, in my opinion, to trust your instincts. It's also fine to take a risk. Working on a temp to perm contract is also a useful way of testing the water. • How do you develop your staff? The obvious things work best: one-to-ones, regular appraisals, feedback, training courses, in-house briefings, and just taking an interest in people. Where people are in the career life cycle is also useful to be aware of. I'm 57 and have been working in the charity sector since I was 28 but, honestly, the rate of change is so quick I feel as if I am new to the game. Learning from each other is vital. Be generous with what you know and honest about what you don't. I learn so much from digital natives in their twenties, and I like to think they learn some things from me, but perhaps they are just being polite. • What would be your advice to someone looking for their first charity job? Charities need experienced, qualified professionals. But even if you've just started as an intern, as long as you have a hunger to learn and work hard, there should be a place for you. Perhaps start with a smaller charity, as that will give you the opportunity to get involved in a wide range of issues and to make an impact. It is easier when starting out to get pigeonholed in a larger charity and feel remote from the mission. Mission Impossible becomes Mission Incomprehensible. • And lastly, what are your top career tips for charity professionals? I only have one tip. A little mental preparation that I do every day before starting work. I hope you find it useful. You may recognise the analogy adapted from St Paul: I imagine a Roman soldier. I think of myself putting on the soldier's armour. First, there is the belt of truth upon which everything hangs. Be honest to yourself and others. Integrity is everything. Lose your credibility and all is lost. Secondly, I put on strong boots or sandals so that I can be flexible, move fast, be in the right place. Thirdly, I have a shield which I can be confident in because of my training and preparedness. Fourthly, I have a helmet which stands for my intellect. You have a good mind. Use it. Think about what you are doing and why. How can the work be done in a better way? Learn constantly. Finally, I put on a breastplate. It is important to put your heart into a role. We all have off-days when it gets very difficult to carry on, but caring about what you are doing makes it easier to deflect the arrows of misfortune when they come your way, as they surely will. Good luck! Many thanks to Channing for sharing his insights and some very wise words for both employers and prospective candidates! If you'd like to find out more about the Winston Churchill Memorial Trust, you can visit their website here. ​ ► Back to the blog homepage