A national disability charity is seeking an experienced and creative Supporter Retention Manager to strengthen loyalty and deepen engagement across its warm supporter base.
This is a unique opportunity to lead and grow a multi-channel retention and cross-sell programme that ensures supporters feel connected, inspired and valued — helping to maximise long-term support for a vital cause.
Location: Hybrid – Home-based initially, moving to Central London (once office is secured) Salary: Up to £40,000 per annum Closing date: 4th July 2025
About the role:
Reporting to the Head of Individual Giving and Legacies, the Supporter Retention Manager will lead warm supporter campaigns across direct mail, telemarketing, digital, legacy and gaming channels. You’ll craft compelling communications, manage agency partners, and use audience insight to develop impactful supporter journeys.
Key responsibilities:
Plan and deliver retention and cross-sell campaigns across multiple channels
Lead warm direct marketing and telemarketing campaigns
Drive supporter journeys and loyalty-building initiatives
Write persuasive and inspiring fundraising copy
Use data and insights to refine segmentation and optimise performance
Manage relationships with external agencies to deliver high-quality campaigns
About you:
Proven experience in supporter or donor retention across multiple channels
Strong skills in copywriting, campaign management, and data-led strategy
Confident in using CRM systems and digital tools to enhance engagement
Experience with legacy marketing or gaming products is desirable
A collaborative, proactive, and flexible team player
Passionate about driving positive change in the disability sector
The role will be home-based initially, with plans to move to a hybrid arrangement once a new Central London office is secured.
Please note: applications are being reviewed on a rolling basis, and the vacancy may close early if sufficient suitable applications are received. Early application is strongly encouraged.
To apply, please submit your CV and a short covering statement outlining your interest in the role and your relevant experience.
For a full job description and details on how to apply, please contact Hannah at Harris Hill on hannah.laking@harrishill.co.uk
Please note, due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has not been successful on this occasion
Harris Hill is a certified B Corp™ and a leading charity recruitment agency, committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.
