Assistant Services Director

Assistant Services Director

  • Location


  • Sector:

    Projects & Programmes

  • Job type:


  • Salary:

    £38k per year

  • Contact :

    Harriet Mountain

  • Contact email:


  • Contact phone:

    020 7820 7328

  • Job ref:


  • Published:

    over 2 years ago

  • Duration:


  • Closing date:


  • Posted:


A social welfare charity based in are looking for an Assistant Director of Services role to support the Director in ensuring the successful and sustainable delivery and development of the charity's services.

You will lead the Services Management Team and provide line management to service managers. To ensure effective contract/account management of commissioned services, and work closely with the Finance and Office Manager to ensure that all related HR, financial, legal, insurance, policy and procedural requirements are fulfilled.

This is a new role created to oversee operational services whilst the Director of Services focuses their attention on strategic project work, including commissioning.

The Assistant Director will support the Director with project work occasionaly.
Key Responsibilities:
-To line-manage service delivery managers and other staff
-To ensure that a person-centred and customer-focused approach is maintained and developed across all services.
-To ensure people in later life are at the heart of the planning and development of current and future services.
-To ensure effective Risk Management processes are in place for each area of service delivery and that there is an on-going culture of risk management
-To ensure inclusivity and equality in service design, delivery and evaluation
-To ensure that all services have Annual plans aligned to the Strategic and Annual Business plan.
- To work with service managers to ensure that service plans are successfully delivered
-To identify, innovate and develop new opportunities and new models for delivering services that supports the work of the organisation
-Ensure that all services meet national statutory regulations and requirements
-To ensure compliance within the Services team to quality standards
-To ensure that regular customer satisfaction surveys, for all activities are conducted by service teams and summaries provided to the Quality Manager for presentation at the quarterly quality review meetings
-To ensure that all external complaints are logged and acted upon according to the complaints procedure
-To ensure that all non-conformance of services and activities (i.e. where the service/activity does not meet the standards expected), are logged together
-To lead on the development, implementation and review of service-related operational policy and procedures.

Skills and Experience required:
-Experience of successfully leading and managing significant change within service provision and within organisations
-Demonstrable experience of setting and managing budgets
-Experience of managing and/or working with volunteers
-Demonstrable ability to work at a senior
-Management level including managing across a range of functions/disciplines.
-Proven ability to think and operate effectively and efficiently at both a strategic and operational level.
-Excellent planning and project management skills.
-Sound negotiation skills.
-Proven ability to successfully represent an organisation.
-Excellent self-management skills
-Highly developed inter-personal and communication skills (including the ability to write clear reports and communicate sensitively with people at all levels).
- Demonstrable track record of successfully leading and managing a team to maximise
performance in achieving objectives.
-Ideally expreicne of bid-writing