Chief Officer

Chief Officer

  • Location


  • Sector:

    Directors & CEOs

  • Job type:


  • Salary:

    circa £37,000

  • Contact :

    Aled Morris

  • Contact email:


  • Contact phone:

    020 7820 7301

  • Job ref:


  • Published:

    about 1 year ago

  • Duration:


  • Closing date:


  • Posted:


  • Consultant:


The Citizens Advice Service provides free independent confidential and impartial advice to everyone on their rights and responsibilities.
Citizens Advice Bromsgrove and Redditch (CABR) is an independent registered charity covering the Bromsgrove and Redditch area.

We are a member of National Citizens advice, the leading UK Advice Charity. The main areas we help our clients are in debt, benefits, housing and employment and offer information and advice to a large number of clients to a high, accredited standard of quality. We dealt with 5630 clients in 2019/20 and circa 20000 issues. The core areas are debt, benefits, employment and housing.

We are recruiting to the pivotal role of Chief Officer. We are looking for someone who will drive Citizens Advice Bromsgrove and Redditch forward to become a flourishing and dynamic organisation that will be there for the community long into the future.

Organisation: Citizens Advice Bromsgrove and Redditch

Job Title: Chief Officer

Salary: c. £37,000

Location: Based in Bromsgrove with some travel to key stakeholders within Bromsgrove and Redditch with some flexibility for home working

Reporting to the Trustee Board you have overall responsibility for the quality and delivery of advice provided by Bromsgrove and Redditch CA - ensuring we meet the standards required under the Performance and quality Framework (PQF) and the objectives of the Strategic Business and Development Plan.

Your direct reports will be the CA Service Manager, Senior management team, Paid staff team and volunteers responsible for service delivery.

You will have specific responsibility for all external liaison and activity and will be a proven relationship builder who has exemplary interpersonal skills to strengthen our reputation.

Our network includes National CA, Bromsgrove District Council, Redditch BC, other funders and stakeholders and the local community,

You will have a proven track record of maintaining and developing funding streams to enable continued support for our core service along with specialist service delivery to meet local needs.

You will ideally have managed or been a key influencer on a significant transformation project.

COVID-19 has had a profound impact on the delivery of our advice service. Supported by a committed staff and volunteer team we have mobilised home working to continue helping local people in need by phone and email during this period.

Undoubtedly the landscape for local charities has dramatically changed and we are looking for a dynamic and innovative leader who can navigate us through the next steps in offering an excellent service to our clients.

We encourage applicants who are from underrepresented groups with protected characteristics, as we value having a diverse pool of applicants to find the best candidate.

If you would like to receive an Information Pack for this role with details on how to apply, please send an expression of interest and (optional but appreciated) a CV or professional profile in confidence to our consultants, Aled Morris or Jenny Hills at executive@harrishill.co.uk.

For an informal and confidential conversation about this position, please contact Aled or Jenny at the above address with your number and suitable times to speak. You can also call on 0207 820 7321 but please be aware the line can be busy so a pre-arranged call is the best way to ensure availability.

Please note: responding to this advertisement will not in itself be considered an application. We will need a CV and a supporting statement addressing the full person specification in the information pack.