£25,242 per year
020 7820 7315
11 days ago
6 Months, 1 Day
Dagmara Wolosiuk-De Paula
A great opportunity has arisen for a temporary Community & Events Fundraising Assistant for a health related charity in order to cover period of approximately 6 months.
Please send your CV and Supporting Statement to Dagmara.firstname.lastname@example.org by Monday 10th June.
Key Responsibilities will include:
To support the team to maintain high standards of customer/supporter care by ensuring all enquiries are dealt with promptly and appropriately, sending out materials and information as requested
Deal with incoming phone calls and simple queries on day-to-day basis and particularly in response to the increased volume of incoming calls following any large-scale events or promotional activity
Ensure all email and telephone communications are dealt with in a supportive and enthusiastic manner, recognising the need to build relationships with supporters, and the direct impact the supporter experience has on income
Support the Fundraising Development Assistant with other processes that relate to stewardship and the delivery of materials to supporters
Manage the administration of the website registration process, contacting potential participants via telephone calls, emails and letter to confirm their involvement and process registration fees where applicable
Make welcome calls to community & events fundraising participants following their sign up to a fundraising activity
Maintain and accurately update the database as required according to data compliance regulations
Ensure charity place participants have registered their details with the organisers by official deadlines
Ensure high standards of stewardship by ensuring accurate and timely thanking for all donations and participations.
Produce and distribute e-newsletters for community & events participants
Produce and maintain content for participants on social networking sites
To assist the Community/Events Fundraising Coordinators with the fulfilment of fundraising material requests
In order to apply you should have the following skills and experience:
Relevant experience of working within fundraising, supporter care and customer focus environments
Relevant experience in administration
Excellent interpersonal and communications skills by telephone, email and face to face
Knowledge and practical experience using Microsoft Office software including Excel, Word and Outlook
Basic understanding of computerised databases including entering and recording data, including attention to detail and accurate record keeping
Ability to prioritise and organise own work
To deal appropriately with confidential information and to communicate sensitively and professionally with supporters.