Complaints Officer

Complaints Officer

  • Location


  • Sector:

    Operations, Admin & Support

  • Job type:


  • Salary:

    £20 per hour

  • Contact :

    Samantha Smylie

  • Contact email:


  • Contact phone:

    020 7820 7308

  • Job ref:


  • Published:

    about 2 years ago

  • Duration:

    1 Month, 2 Weeks

  • Closing date:


  • Posted:


A fantastic London-based Charity are looking for a Complaints Officer on a temporary basis. This position is a 6-8 week commitment whilst our client recruits for the permanent vacancy.

Working hours for this role are slightly flexible. Our client is looking for somebody to work in the office 4-5 days a week (Monday-Friday).

Please note that due to the urgent nature of this role, my client is looking for somebody that is available immediately. The role will start on Monday 13th May for a hand over with the current post holder.

Key Responsibilities of the role include:

  • Manage all complaints from members and volunteers
  • Assess all potential grievances (non-staff) and act accordingly
  • Update and maintain the database
  • Co-ordinate the complaints process where deemed most appropriate
  • Ensure that staff are trained appropriately to deal with potential grievances

Skills and Experience required:

  • Experience of complaint management
  • Experience of handling mediation
  • Ability to think critically with sound judgement
  • Excellent level of customer service
  • Ability to be a productive self-starter with minimal supervision

If you feel that you have the above experience, please respond with your updated CV immediately. Please note that due to a high level of applications, only successful candidates will be contacted.