Complaints Officer
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Location
London
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Sector:
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Job type:
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Salary:
£20 per hour
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Contact :
Samantha Smylie
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Contact email:
samantha.smylie@harrishill.co.uk
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Contact phone:
020 7820 7308
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Job ref:
HQ00039514
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Published:
almost 2 years ago
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Duration:
1 Month, 2 Weeks
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Closing date:
2019-05-29
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Posted:
2019-05-13
A fantastic London-based Charity are looking for a Complaints Officer on a temporary basis. This position is a 6-8 week commitment whilst our client recruits for the permanent vacancy.
Working hours for this role are slightly flexible. Our client is looking for somebody to work in the office 4-5 days a week (Monday-Friday).
Please note that due to the urgent nature of this role, my client is looking for somebody that is available immediately. The role will start on Monday 13th May for a hand over with the current post holder.
Key Responsibilities of the role include:
- Manage all complaints from members and volunteers
- Assess all potential grievances (non-staff) and act accordingly
- Update and maintain the database
- Co-ordinate the complaints process where deemed most appropriate
- Ensure that staff are trained appropriately to deal with potential grievances
Skills and Experience required:
- Experience of complaint management
- Experience of handling mediation
- Ability to think critically with sound judgement
- Excellent level of customer service
- Ability to be a productive self-starter with minimal supervision
If you feel that you have the above experience, please respond with your updated CV immediately. Please note that due to a high level of applications, only successful candidates will be contacted.