A charity based in South West London are looking for a Database Officer. The role is part of the busy Corporate Services Team, which supports the infrastructure and central functions of this growing charity which include Finance, Database (CRM), IT and HR. The charity is entering a period of change, and growth in our fundraising, marketing, campaigning and service delivery activities means that there are increasing requirements to access, understand and use our supporter data.
The successful candidate will already have a good level of knowledge and experience of using Raisers Edge, so will be able to add value in the role from day one. The role will also be essential to bridge a gap in supporting our data processing and extraction work as processes are reviewed and long term structures are put in place.

Key responsibilities

Ensure that supporter data from external sources is imported in an efficient manner and to agreed timelines onto the Raiser's Edge
Build queries in Raiser's Edge to provide data files for external agencies and our own internal stakeholders

Produce segmented data for mailings or other marketing projects as required and support results analysis
Carry out organisation-wide requests to the Raiser's Edge support desk
Manage key financial tasks such as importing online fundraising data
Ensure that all data is recorded and in compliance with GDPR
Ensure data hygiene by preparing and running appropriate data checks on a regular basis
Lead on the day to day data cleansing and housekeeping tasks

Support staff across the organisation in their use of the database, ensuring that data protocols are followed
Help to support the design and documentation of new procedures in order to achieve greater efficiency in our use of the database
Liaise with external agencies to provide a high quality service to internal and external clients


Person specification

Knowledge of the charity sector and how databases are used to support fundraising and manage donor relationships
Knowledge of database processes, architecture and hierarchies
Knowledge of Raiser's Edge
Proven experience of using Raiser's Edge, to include creating and managing records, data cleansing, housekeeping, importing data using bolt-on software, creating and running queries and reports
Experience in supporting teams in a busy office with diverse data requirements
Proven experience in delivering work to challenging deadlines
Proven experience in using Excel and other software tools to manipulate data


Closing date: 29th November 2019