Donor Engagement Officer

Donor Engagement Officer

  • Location


  • Sector:

    Direct Marketing & Individual Giving, Major Donor

  • Job type:


  • Salary:

    £20k - 24.5k per year

  • Contact :

    Dagmara Wolosiuk-De Paula

  • Contact email:


  • Contact phone:

    020 7820 7315

  • Job ref:


  • Published:

    7 months ago

  • Duration:


  • Closing date:


  • Posted:


  • Consultant:


A great opportunity has arisen for a for a Donor Engagement Officer for a fantastic heritage charity in order to help secure the future of the charity through donations, grants, and sponsorship.

The position of Donor Engagement Officer is key to the charity future success, working with the individual giving manager to deliver the donor stewardship programme for the 15,000 donors they have. You will be responsible for the thanking and processing of donations, keeping our CRM system up to date, delivering engaging fundraising asks, thanking the charity s donors and keeping them abreast of the impact their donations have had.

Contract type: permanent, hybrid working
Salary: 20,000- 24,500 per annum

Please Apply ASAP!

Key responsibilities:
Deliver all areas of our donor stewardship programme.
Banking and processing income.
Ensure supporters feel engaged, are thanked appropriately, and communicated with effectively in order to build strong relationships maximising all opportunities for future income generation.
First point of contact for all our donors.
Manage the fundraising CRM and ensure the database is being utilised in the most effective way and the data we store is both accurate and up-to-date.
Create and edit supporter records, manage mailings, record communications, produce reports analysing our performance using the Railway s CRM system.
Deliver the financial processing and reporting.
Assist the Fundraising Manager in delivering the Individual Giving plan.

Person specification:
donor care including banking and processing donations experience
Individual giving fundraising experience, confident in communicating with supporters.
Financial support experience within a not for profit.
CRM, ideally ThankQ and Tessitura.
Xero software experience desirable.
Competent Excel user, looking to build on their skills.
Delivering multi-channel appeals (electronic and print).
Confident and eloquent communication skills both verbal and written.
Strong administration and organisational skills.
Proficient in MS Office.
Excellent telephone manner and an ability to work quickly and accurately under pressure.