Family Engagement Manager

Family Engagement Manager

  • Location


  • Sector:


  • Job type:


  • Salary:

    £28.5k per year

  • Contact :

    Shweta Prabhakar

  • Contact email:


  • Contact phone:

    020 7820 7320

  • Job ref:


  • Published:

    about 1 year ago

  • Duration:


  • Closing date:


  • Posted:


  • Consultant:


A social welfare charity based in London are looking for a Family Engagement Manager. The successful candidate will lead and deliver the family services in [a prison establishment or a cluster of prisons] in line with the establishment's requirements, involving [visitor centre services; play and children's services; a social enterprise refreshment/catering service; complex family casework and support for family groupwork intervention.
Key responsibilities
To lead and deliver a service that ensures prisoners, their children, carers and other relatives have access to appropriate advice, guidance, learning opportunities, care and support to better enable them to maintain or enhance positive relationships.

To take on complex casework and carry out detailed assessments to inform further work with the family unit.

To advocate for families dealing with imprisonment, promoting their human rights and ensuring their needs are considered, and views are heard at all levels.

To oversee other aspects of the children's services including sessional risk assessments, the provision and maintenance of safe and clean toys, books, materials and the play area facilities
To manage the refreshment service with support from the Quality and Development Manager
To ensure financial procedures are implemented properly within the service, including cash handling and banking, stocktakes and the provision of financial information to the Central Office finance team.

To lead, with support, the recruitment, and induction of staff, student placements and volunteers as required.

To promote and implement the Safeguarding policy
To build strong links with prison staff and departments to enhance the family services

Person specification
Demonstrable ability to work with diverse group of staff and service users.

Experience of managing people and ideally experience of recruiting and supervising volunteers.

Experience of operational management

Experience of working in a prison setting with an awareness and understanding of the challenges it brings.

Experience of supporting individuals with multiple and complex needs to overcome barriers in a multi-agency environment.

Interagency work, building partnerships, promoting positive relationships between different agencies, and developing new approaches to service delivery.

Casework with clients/service users, and of maintaining clear, up to date records in accordance to the Data Protection Act (1998).

Experience and knowledge of safeguarding, health and safety, data security

Delivering staff and participant training

Closing date: Friday 9th April 2021