Calling all First Line IT Officers!

I am currently looking for a First Line IT Support Officer on a 4 month FTC. This role is to assume overall responsibility for providing first-line technical support for all departmental IT applications and services across two combined Charities for infrastructure, hardware, and software, and to escalate to IT Operations Manager where necessary.

RESPONSIBILITIES:
Customer service management: first responder to user support requests and queries raised in person, over the phone and via email. Diagnose, prioritise and resolve user requests that occur in a timely and effective manner and be proactive in searching for potential problems to achieve excellent user outcomes, which may involve liaising with and coordinating third parties and stakeholders.
Provide technical and functional support on standard applications and software and support for all products/ equipment and hardware including PC's, laptops, printers, and mobile devices
Software including but not limited to, Microsoft Office 365, Adobe Creative Suite, Auto CAD, Salesforce
Asset configuration and maintenance management: to track, log and correct information to protect assets and components. Creating and maintaining operational documentation. Compiling inventories for computer hardware and software licences. Maintaining all stock levels of equipment. Follow maintenance schedule to ensure good day to day functioning of hardware and software.
Project and event support: support all relevant charities events (before, during and after) with IT and AV set up. Assist with major IT projects and manage minor IT projects
Visiting users to resolve issues that cannot be handled remotely - occasional site travel required.
Provide urgent support out of hours, when necessary, which will be compensated by time off in lieu.

If you have the above skill sand experience and are immediately available, please apply online today!