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Fundraising Administration Assistant

Job description

Are you an organised person with great admin skills?

Are you a natural communicator?

If you can say yes to the above we would love to meet you.

You will be working with one of the UKs leading charities who relies on the fundraising support of people across the UK for 90% of its annual income. Within the Income Generation team, the aim is to provide maximum resources for the charity and the vulnerable individuals they support by working together to create the best possible donor experience by building long-term relationships to create a supporter experience which is different, better and more rewarding than that of supporting any other charity.

If you are successful your department plays a vital part of the charity's Income Generation Operations and is responsible for delivering the service and infrastructure that supports the fundraising for the entire organisation.

This busy department has responsibility for dealing with supporter interactions and donations plus supporting the fundraising database. This all needs to be delivered effectively, efficiently and executed flawlessly.
The salary includes London weighting and the role includes Hybrid working, which means working at the London office 2 days per week and working remotely 3 days per week.

Personal Characteristics

- Commitment to high standards of service delivery and customer care.

- Willingness to work flexibly in approach to work and/or work time requirements.

- strong all-round communication skills.

 

Knowledge & experience

- Experience of working in a customer focussed environment.

- Experience of maintaining electronic and paper administrative and information systems.

- Some experience and knowledge of using computers and/or CRM databases.

- Experience of using Windows-based software packages including Word, Excel and, Outlook and the internet in order to deliver tasks and projects.

Personal Specification

- Well-developed verbal communication skills to deal effectively, efficiently and appropriately with a range of individuals.

- Well-developed ability to write in a clear and understandable way to staff, managers, external organisations and the public.

- Ability to negotiate with individuals and achieve objectives through these relationships.

- Ability to collect data from various sources, analyse findings and present them clearly and accurately in a way that meets desired outcomes.

- Proven ability to prioritise and organise own workload effectively and efficiently, meet deadlines.

- Ability to apply effective numeracy skills in accurately entering and recording financial data and other general calculations and working within defined procedures and regulations.

- Ability to deal with confidential information sensitively and appropriately.

- Well-developed ability to work well with others as part of a team, providing support as required, and build and maintain effective and collaborative working relationships.


Good Luck!