National children's charity is seeking an experienced, and enthusiastic manager to join their Supporter Development team in a new and exciting role which will focus on embedding supporter experience in the welcome and retention programmes.

Reporting to the Associate Head, the successful candidate and their team will be responsible for supporter journeys for existing individual giving audiences.

The Supporter Development team focuses on engaging existing supporters to build loyalty and maximise long term income. The ideal candidate will be confident in line management and experienced in working with a team to develop and deliver journeys the improve supporters experience with an organisation.

With a focus on an audience centric approach to engaging with existing supporters, the ideal candidate will have a good understanding of the role of data insights, and sector trends whilst balancing the priorities of the organisation when leading on improving supporter experience for these audiences.

The Fundraising Manager will liaise closely with other managers and senior managers in the Individual Giving Marketing department. Specifically this person will:

- Oversee the development of welcome programmes to support investment in acquisition activity carried out by individual giving, and other specified projects
- Play a fundamental role in delivering an excellent supporter experience
- Ensure that communications sent to supporters are relevant and targeted based on audience and external environment
- Line manage a team to deliver a range of supporter journeys and to oversee their continual evolution and development


Candidates for the position should have experience in:
- Line management and leadership
- Developing and delivering strategies to improve supporter experience
- Managing welcome journeys to support acquisition strategies across a variety of channels and asks
- Working with data teams to review data insights and implement improvements
- Audience led cross sell planning
- Building and managing complex reporting and budgets
- Building and maintaining relationships with internal and external agencies