Fundraising Officer Retention

Fundraising Officer Retention

  • Location


  • Sector:

    Direct Marketing & Individual Giving

  • Job type:


  • Salary:

    £17.03 - 17.03 per hour

  • Contact :

    Dagmara Wolosiuk - DePaula

  • Contact email:


  • Contact phone:

    020 7820 7315

  • Job ref:


  • Published:

    over 2 years ago

  • Duration:

    2 Months, 1 Day

  • Closing date:


  • Posted:


  • Consultant:


A great opportunity has arisen for a Fundraising Officer Retention for leading humanitarian and international development charity in order to cover period of approximately 2 months.

Key Responsibilities will include:

Responsible for the planning and delivery of supporter retention campaigns across a range of products and media, in line with planned budgets and targets, ensuring campaign deadlines are met and opportunities for learning are maximised.
Develop and deliver supporter stewardship plans to lengthen and strengthen supporter relationships with the charity, including ensuring participants have an excellent experience on the day of their event, where relevant.
Manage and monitor budgets and non-financial KPIs for each area of responsibility, including reconciling and reporting on progress and reforecasting for own areas.
Evaluate and analyse results for each area of responsibility and take forward learnings to improve results.
Manage data effectively and within the law, briefing and liaising with the charity s Supporter Data Management team to deliver complex and accurate data selections.
Ensure that we use digital channels as the primary way of achieving our objectives whenever possible and appropriate, and that it is integrated into all we do for maximum effect.
Implement fundraising campaigns in response to humanitarian emergencies, as determined by the Senior Direct Marketing Officer. This requires the post holder to be on call over some evenings, bank holidays and weekends.
Undertake any other duties or activities which are appropriate to the post as required by the DM Manager Retention.
Contribute to the planning and budgeting process for the Retention team, taking responsibility for discrete parts of the programme and taking a lead in reviewing, reporting and re-forecasting plans as appropriate.
Analyse campaign performance and use that analysis to inform campaign planning and decision making. Responsible for presenting results to internal and external stakeholders.
Work with the relevant internal teams to collate, brief and undertake analysis that contributes to the objectives of the Retention team and wider DM team.
Work closely with other members of the Individual Giving team to ensure all activities are co- ordinated and supporter-focused.
To positively contribute to the team environment by sharing updates on work and positively contributing to team culture.
Work with internal teams at charity s to deliver the objectives of the Retention team. This will include Supporter Services, Communications, Programmes, Strategy, Knowledge and Innovation teams.
Manage relationships with external stakeholders to develop and deliver effective campaigns.
Represent the Retention team in meetings with agencies and other teams at the charity.

In order to apply you should have the following skills and experience:

Strong stewardship relationship management expereience
Works constructively and collaboratively with others across teams and departments to achieve project success and fundraising goals.
Manages external stakeholders and develops strong relationships to deliver objectives
Anticipates and responds to the needs of an audience, adapting style, language and use of channel to deliver maximum clarity, and engage the audience.
Utilises digital media and tools to achieve specific external engagement objectives.
Demonstrates an appetite to continuously learn and be open to exploring digital media and tools.
Manages conflicting priorities to ensure that objectives are achieved, and deadlines met.
Systematically plans projects to maximise performance and cost-effectiveness.
Anticipates risks and puts plans in place to minimise their impact.
Responds flexibly to unforeseen events.
Prioritises and sustains focus on work that will have the greatest impact on agreed aims.
Evaluates activities, reviews results and extracts learning to optimise future performance.
Works to targets and monitors and manages income and expenditure budgets and non- financial KPIs.
Questions assumptions and seeks further insight to inform decision making
Develops effective relationships with target supporter groups enhancing their knowledge and involvement of charity s work, lengthening and strengthening relationships.