Fundraising Support Team Manager

Fundraising Support Team Manager

  • Location


  • Sector:


  • Job type:


  • Salary:

    £30k - 40.6k per year

  • Contact :

    Shweta Prabhakar

  • Contact email:


  • Contact phone:

    020 7820 7320

  • Job ref:


  • Published:

    over 2 years ago

  • Duration:


  • Closing date:


  • Posted:


  • Consultant:


A children's charity are looking for a Fundraising Support Team Manager. This is a new post that has overall responsibility for the creation of a new centrally managed support team. The post will manage this fundraising support team, developing and embedding new working practises to provide the highest levels of service through our Community and Events fundraising teams. The post-holder will directly manage 6 locally based Fundraising Coordinators, who in turn manage Fundraising Administrators. Please note this role is a FTC for 2 years and does involve traveling. 

Main responsibilities
Set-up and embed an effective centrally managed support team that provides excellent levels of service to our supporters
Deliver consistently high levels of service to all our Community &
Events supporters by managing team workloads, to challenging service standards.
Continuously review and improve business processes and the function of the team to deliver an efficient support operation.
Lead, develop and up-skill your team to deliver consistently high levels of service.
To work with Head of Team/Department to develop and deliver strategies and annual plans to ensure the department's contribution to fundraising through business support systems and activities.

Person specification
Experience of and a successful track record in establishing and managing a busy customer facing support team that manages high volumes of supporter requests and responses, all within challenging service standards that measure both quality and quantity.
A proven track record in implementing new business processes, streamlining or outsourcing existing processes that improve the efficiency and effectiveness of the operation.
Highly developed ability to establish, develop and maintain relationships with a wide variety of internal and external people, including senior level individuals, using a range of effective communication skills.
Experience in analysing and presenting financial and operational information in a clear accurate and credible way to varied audiences.

Closing date: 5th August 2019