Harris Hill are working exclusively with a homelessness charity based in London to find them a Grants Coordinator. The successful candidate will need to carry out operational tasks on a day-to-day basis, including assessing and processing new grant applications.

Key responsibilities

• Process and evaluate grant applications received and, where necessary, obtain further information from applicants, applying good judgement and flexibility in the process
• Maintain user records through our grant management system (Flexi-Grant)
• Reply to correspondence in inbox and telephone queries
• Deal with all information in line with Data Protection (GDPR).
• Process returns of grants, check and chase evidence submitted by grant recipients
• Process new user registrations
• Make grant payments
• Actively highlight if there are any concerns with the applications or the process for applying for a grant
• Liaise with Fluent Technology (who host Flexi-Grant) where necessary

Person specification

• Grant administration management or casework experience
• Knowledge and understanding of the range of situations facing people experiencing homelessness
• Liaising with a range of stakeholders, including people who may be in distress
• Ability to manage and prioritise a heavy workload to set timescales and performance targets with minimal supervision and exercise good judgement in the process
• Great attention to detail
• Ability to maintain confidentiality in line with current GDPR legislation and company policy and procedures
• Excellent communication skills the ability to clearly communicate difficult information both in writing and verbally is critical
• Good telephone call handling skills

Deadline for receipt of completed applications: 6 March 2022 at 11.59pm