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Head of Information Systems

Job description

An international faith based charity are looking for a Head of Information Systems. The successful candidate will lead the ICT department through significant change with the implementation of a global Enterprise Resource Platform. To have oversight of all aspects of the technology portfolio to transform the Information Systems function into a business enabler. The candidate will need to lead the development of ERP Systems (Finance, CRM, HR, Project Management, SharePoint, Web), Business Intelligence, Cloud Computing and driving technology inspired change across the wider organisation. Please note this role is based in East London.

Key responsibilities

Develop and deliver an international IS Strategy to meet the current and future needs of the charity, overseeing the implementation of key business systems in line with organisational aims.
Manage and direct the overall IS function, and build capacity overseas in country offices. As such, lead all aspects of the system life cycle (define, design, procure, decommission, migration, go live, early support, phased improvements)
Develop a programme of IT change overseeing all technology roadmaps and monitor them driving delivery according to established goals
Specifically lead the design and development of a new CRM
Devise and establish IT policies and systems to support the implementation of strategies set by the executive team.
Analyze the business requirements of all departments to determine their technology needs
Identify the need for upgrades, configurations or new systems and report to upper management
Liaise directly with the executive board and be accountable for the performance of the ICT function.
Ensure the Service Desk is operates at a high level and delivers excellent customer service to all staff both here in the UK and overseas.

Person specification

Holder of a professional qualification in a relevant field demonstrating competencies of core concepts in e.g. ITIL, COBIT, TOGAF, PRINCE2, Agile/Scrum

Extensive experience of managing and leading a complex ICT function in an international organization, within a matrix structure

Experience of developing and establishing strategies and work plans which help to deliver the wider organisational objectives, in relation to ICT management and development.

Experience in the international development and humanitarian sector

Experience of working within a faith based contexts.