Head of Operations

Head of Operations

  • Location


  • Sector:

    Operations, Admin & Support

  • Job type:


  • Salary:

    £42k - 50k per year

  • Contact :

    Shweta Prabhakar

  • Contact email:


  • Contact phone:

    020 7820 7320

  • Job ref:


  • Published:

    9 months ago

  • Duration:


  • Closing date:


  • Posted:


  • Consultant:


Harris Hill are working in partnership with a national personal safety campaigning and educational charity to recruit a Head of Operations. We are looking for an ambitious, dynamic leader to lead this team and ensure that its work has maximum impact and is embedded into the core output of the charity. This is a fantastic opportunity for someone with strong operational experience, looking to develop into a leadership role, contributing to the strategic direction of a national service. Working as leader in the field you will need to be able to think on your feet and work in a fast paced, ever-changing environment.

Our operational services include the national stalking helpline and advocacy service which offers support and advice to thousands of victims of stalking every year. Caseworkers advocate on victims' behalf with police, social services and other statutory or victim support agencies. We also run London Stalking Support, a specific service to provide advice and advocacy for victims in London, including the development of a trauma-led approach to advocacy. We are also a key partner in the London Stalking Threat Assessment Centre, a proof-of-concept intervention programme for stalking perpetrators, in an interdisciplinary setting involving partners from the health and criminal justice services. We have responsibility for both project management and advocacy.

Key responsibilities
To work closely with the CEO to ensure robust management of operational activity across the Trust, with specific focus on the National Stalking Helpline, advocacy service, Stalking Threat Assessment Centre, and London Stalking Support Service.
To support the CEO in external representation of the organisation.
To ensure the safe and effective delivery and development of the Trust's provision for victims of stalking.
To promote the work of the Trust including the National Stalking Helpline and advocacy services, strengthening our voice as an authority on stalking and personal safety - both at work and in everyday life.
To be a key part of the Trust's leadership team.
Work with the commercial and finance teams to support the design and development of funding bids and any reports to funders on activities delivered.
Support in the delivery and development of stalking training and consultancy packages, including briefings to other services.
Identify opportunities for new partnerships, services, and influencing opportunities that will strengthen the Trust's voice and expand its reach.
Identify and address skills gaps or development needs of staff, particularly in respect of new product development

Person specification
Representing an organisation to senior external stakeholders, including government and the media
Providing briefings to senior leaders
Experience of delivering training courses and/or presenting material at conferences
Managing services to people in challenging circumstances
Crisis and change management, maintaining high quality of delivery of new and existing services in changing environments
Contributing to successful funding proposals or bids and reporting back to funders
Line management including setting targets and appraising individuals' performance
Experience in senior management positions, operating at a strategic level and contributing to strategy development and delivery

Closing date: Monday 27th September, 2021