Hospitality Assistant

Hospitality Assistant

  • Location


  • Sector:

    Operations, Admin & Support, General

  • Job type:


  • Salary:

    £22,380 per year

  • Contact :

    Sekai Lindsay

  • Contact email:


  • Contact phone:

    020 7820 7307

  • Job ref:


  • Published:

    8 months ago

  • Duration:


  • Closing date:


  • Posted:


  • Consultant:


I am delighted to be working with an award-winning non-profit organisation in search of two part time (25 hours a week) and one full time Hospitality Assistants on a 6-month FTC. These roles are to prepare and deliver the catering and conferencing services within the organisations centre and conference rooms. Providing a welcoming environment that exceeds customer expectations.

Key Accountabilities & Main Tasks:
Prepare the conference kitchen (e.g. preparing trolley, crockery and cutlery).
Clean and maintain meeting rooms as directed in the room set up schedule and manuals.
Occasional cleaning of public areas after large events.
Deliver catering items to meeting rooms as required at the required time, and ensure that the trolley and the entire contents are cleaned, wiped down and polished
Clear and reset rooms on departure of equipment and furniture, including the removal of catering to allow for a quick turnaround between sessions. Clean the room to ensuring it is completely clean and set up ready for the new client, in line with the room set up schedule and client requirements.
Wash crockery, cutlery using the dishwasher, ensuring sufficient amount of clean items at all times. Some glassware requires washing by hand.
Comply with all company and statutory regulations relating to Health and Safety, safe working practices, hygiene, cleanliness, Fire and COSHH,
Immediately cease using and report any faulty equipment to the Duty or Facilities Managers
Immediately report any incidents of accident, fire, theft, suspicious persons or belongings, loss, damage or other irregularities.
Assist in helping to maintain a conscious approach to security and sustainability within the building.
Attend training courses and meetings as is necessary to maintain standards in the operation and assist in carrying out the job role efficiently.
Undertake any other relevant duties as reasonably required by the supervisor or Manager (during off peak periods this could involve other duties in other departments).

Other Responsibilities:
Operational responsibility for the set up and down and delivery of the customer service function of the meeting rooms.
Contact with all building users who use the centre cafe and Restaurant and contact with other members of the Hospitality and Facilities team.
This is a customer facing role involving direct contact with all users of Friends House. The role involves serving customers, making them feel welcome, dealing with queries and enquires and dealing with complaints.

Working Conditions:
This role involves prolonged periods of standing on feet and moving furniture / equipment, using chemicals and use of VDU's (EPOS cash register).

Due to the nature of the hospitality operation the role sometimes requires lone working; there can be times when there are difficult customers to deal with.

Working Patterns
The nature of the hospitality operation means differing shift patterns between the hours of 0700 and 2300 Monday to Sunday.

Essential Experience
Experience in a similar role.
Cleaning experience.

Essential Training & Qualifications
NVQ level 1 food service / customer service or equivalent qualification / experience.

If you are immediately available and have the above skills and experience, please apply online today!