A Charity based in London are looking for an IT Services Desk Analyst. The IT Service Desk Analyst will provide first line, primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. The successful candidate will also be responsible for responding to, documenting and resolving service tickets in a timely manner. They will provide exceptional customer service in person, via phone and email as appropriate.
Key responsibilities
Provide1st line support for Windows systems and various other IT systems
Support local and remote offices with occasional travel to overseas offices
Carry out workstation and laptop builds, imaging, patching, and upgrades.
Assisting with the management of loaned laptops and other equipment, checking them in and out and maintaining their applications.
Setting up meeting rooms with IT equipment appropriate for conferences, training session, and presentations.
Provide support and advice on Office 365 applications, including Office applications, Skype for Business, OneDrive for Business and Teams.
Developing tools and processes to automate tasks where applicable
Person specification
Excellent customer facing skills and working in a calm & assured manner when working on critical issues.
Strong computer skills and the ability to troubleshoot and diagnose problems
Proficient in Windows 10 and Office 365 technologies
Working with antiviruses, malware detection and prevention
Experience of Active Directory user management including group policies
Understanding and troubleshooting of networking technologies and be able to troubleshoot Lan & Wan environments
Understanding of TCP/IP, DNS and other networking concepts
Network patching & cabling
Familiarity Mac hardware and software
Ability to work independently and within a team
Excellent written and interpersonal communication skills.
Experience of creating and maintaining system documentation.

Closing Date: 6th March 2019