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Membership Communications Officer

A great opportunity has arisen for a temporary Membership Communications Officer for a leading youth charity in order to cover period of up to 6 months in order to plan and deliver effective communications to charity's members and staff.

Key Responsibilities will include:
Deliver creative and exciting membership and staff communications campaigns that strengthen their engagement with the charity by: encouraging them to take part in activities and initiatives that support the goals of our strategic plan; helping them to feel well informed and supported; uniting them behind our vision, mission and values; supporting them during a period of change for the charity.
Develop communications responses to address challenges that may be long-standing and complex and involve multiple stakeholders and channels.
Use digital channels, content and tools to engage young members.
Manage clear systems and protocols to analyse (including use of Google Analytics, email marketing tracking), track, measure, evaluate and review communicates in accordance with data management standards set by the Director of Strategic Planning and Performance. To ensure learnings and best practice are reflected in future communications plans.
Develop and maintain networks with the charity's staff and members through attendance at local, regional and national forums and events as required.
In order to apply you should have the following skills and experience:
Able to build positive relationships with diverse stakeholders.
Able to manage competing priorities and take effective action to deal with these using project management techniques
Attention to detail and accuracy and proven editorial skills.
Able to developing monitoring and evaluation frameworks for communications campaigns
Managing varied and complex issues and concerns, resolving conflicting priorities
A proven track record of planning communications for a large, complex organisation.
Extensive experience of researching and analysing audience communications needs and implementing effective engagement strategies.
Experience of co-designing communications plans and tools with service users.
Having developed and delivered risk management and crisis communications.
Membership communications in large and complex organisations
Knowledge of best practice in staff and membership communications best practice.
Knowledge of a wide range of digital tools and channels.