Operations Manager

Operations Manager

  • Location


  • Sector:

    Operations, Admin & Support

  • Job type:


  • Salary:

    £30k - 35k per year

  • Contact :

    Harriet Mountain

  • Contact email:


  • Contact phone:

    020 7820 7328

  • Job ref:


  • Published:

    over 2 years ago

  • Duration:


  • Closing date:


  • Posted:


A community charity are looking for a new Operations Manager to ensure staff support and contract compliance.

You will take the lead in identifying and developing systems to ensure contract compliance and staff moral and will be required to develop new plans and effective promotional campaigns.

This is both an operational and strategic role (part of the SMT) which requires the holder to represent the charity at a senior level to partners, customers and stakeholders.

You should have a track record of operations &/or HR management. You will be a skilled communicator, presenter, and relationship builder with an understanding of contract compliance and financial management. This will be complemented by proven administration and organisation skills together with a talent for working in partnership at an operational & strategic level.

Key Respsonibilities:
-Provide staff with professional leadership and expertise, keeping up to date with relevant professional developments, technical and legal information and best practice and applying this knowledge to the management of Castlehaven's service delivery and the development of its staff.
-Providing service delivery staff with clear direction and vision. Ensure that each project has clearly stated aims and objectives and ways of demonstrating the outcomes it achieves.
-Take an organisational lead role in Human Resources.
Take an organisational lead role in marketing and PR of the charity's services.
-Manage a range of contracts and service level agreements and negotiate agreements to cover new activities.
-Ensure Project Managers and core staff develop annual objectives and maintain appropriate performance and quality measures and monitor performance against them through regular appraisal and reviews.
-Ensure that statistics and monitoring information on service delivery are regularly collected and collated for all s contracted projects.
-Ensure that forward planning of staffing requirements takes place and that volunteer and temporary staff to cover staffing gaps are provided
-Review and formulate operational policies
-Liaise with the Director of Finance and Project Managers in the preparation and management of budgets.
-To monitor project income and expenditure and to ensure that budget holders manage their budgets in line with financial procedures.
-Contribute to the development of corporate planning and implementation processes.
-Contribute to business planning for developing services and proposals for new projects aimed at meeting the needs of its client group and partners.
-Induct, supervise, support and appraise the managers and core staff members directly reporting to you. Evaluate the performance of the staff reporting to you and their teams and take appropriate action.
-Take the lead in recruiting project and core staff coordinating assistance from the relevant Project Managers.
-Promote and maintain effective communication between the projects and all other parts of the organisation.
-Manage, review and continually optimisation the Castlehaven web & social media sites and other online presence including newsletters.
-Support the production of materials for project & service promotion

Skills and Experience required:
-Experience of Operations /or HR management
-Experience of hands on experience managing staff in a similar setting
-Excellent written, spoken and IT communication skills (especially with MS Office and Outlook)
-Good Knowledge of employment policies & regulations
-Experience of financial management including setting & managing budgets.
-Experience in organising external and work-based training for individuals and staff teams
-A proven ability to engage positively and professionally with people at all levels
- Good knowledge about health and safety procedures and risk assessments
-An understanding of the diverse needs of socially excluded people
-Experience of working with the public
-Knowledge of General Data Protection Regulations (GDPR)