Job Title: Operations Manager (Maternity Cover)
Location: Flexible
Reports To: Head of Operational Support

• 12-month contract
• Can be located anywhere in the UK
• Up to 35k salary

Summary of Role
Operations Managers reports to one of three Global Operations Directors or the Head of Operational
Support. The person will work closely with the broader Operations Teams to develop the Award, improve
operational support and in particular increase participation through existing Operators and the
recruitment of new Operators (new business development).

The role of the Operations Manager is to support the delivery and growth of the Award through provision
of guidance and support to our Operators a network of local and national organisations around the
world, licensed directly by the Foundation to deliver the Award.

The focus of the role will be to grow participation in the Award by providing support and operational
advice to our Operators and to ensure compliance with licence requirements. This role supports
Operators globally from Europe to East Asia, and therefore has the need for flexibility to facilitate
working across these varied time zones.

A significant proportion of the role will entail new business development by identifying new partners with
which we can work (to ensure as many young people as possible are able to participate in the Award).

Person specification

• Experience in the training, coaching and facilitation of adults
• Experience of providing strategic support in a volunteer NGO environment
• Experience of providing customer account management support
• Experience of Salesforce or similar customer management tool
• Experience of building and maintaining excellent client relationships

Closing date : 1st February,2022