Operations Manager

Operations Manager

  • Location


  • Sector:

    Operations, Admin & Support

  • Job type:


  • Salary:

    £33k per year

  • Contact :

    Harriet Mountain

  • Contact email:


  • Contact phone:

    020 7820 7328

  • Job ref:


  • Published:

    over 2 years ago

  • Duration:


  • Closing date:


  • Posted:


A charity based in Leatherhead are looking for an Operations Manager to ensure the effective delivery of a range of critical centralised support services across the Charity, including HR, IT, GDPR and data compliance, and HSE.

All of these functions have specialist agencies that providethe charity with advice, technical expertise and oversight. The Operations Manager will ensure that this specialist advice is interpreted and implemented effectively across the whole organisation.
You will ensure that the Charity's systems and procedures for delivering solutions and managing risk around IT, data protection, HR and health & safety are effective.

Key Responsibilities:
-Reporting to the Chief Executive, and working closely with the Executive Management Group, to coordinate the HR function of the charity.
-To work with our employment law and HR specialist lawyers to ensure that our contracts are compliant with current legislation and good practice.
-To ensure that performance review, annual objectives, and training and development plans are effectively delivered for all staff.
-To coordinate staff recruitment activities
-To manage the contract for the outsourced IT helpdesk and on-site technical support, ensuring that the high level of service required is consistently achieved
-To liaise with the IT provider to oversee and ensure satisfactory resolution of critical network issues (providing staff with progress updates where necessary), hardware failures, etc.
-To ensure that the Charity remains compliant with data protection legislation and keeps up to date with best practice guidance from relevant bodies (ICO, Fundraising Regulator, etc.)
-To maintain the Charity's data protection policies and procedures, ensuring relevant aspects of our wider policy framework are kept up-to-date
-To ensure that the Charity remains compliant with relevant health and safety legislation and To maintain the Charity's health and safety policies and procedures
-To promote health and safety awareness across the Charity, ensure safe working practices are applied and that staff receive regular training appropriate to their role
-To maintain a robust reporting mechanism, ensure that all staff apply it consistently, monitor the incidents that are recorded and take appropriate action to reduce the risk of recurrence

Skills and Experience required:
-Proven track record in achieving objectives
-Previous experience in project management and compliance roles
-Excellent written and verbal communication skills
-Ability to plan, organise and balance conflicting priorities
-Ability to work as part of a team and on own initiative
-Proven ability to use, and good knowledge of, Microsoft Office (Word, Excel and PowerPoint)
-Formal training relevant to some or all the responsibilities of the role
-Ideally good working knowledge of HR, IT, data protection and health and safety
-Good general education