A charity are looking for an Operations Support Officer role to assist the Delivery Team in delivering training and support for volunteers. By providing excellent customer service to both staff and volunteers, the role will ensure the smooth and professional co-ordination of an extensive training programme including the booking of venues, liaison with trainers and distribution of resources.

This is a 12 month fixed-term contract.

Key Responsibilities:
-Provide an excellent customer service to groups, trainers and volunteers to support the delivery of the Leadership training answering queries on training schedules, venues and attendance.
-Co-ordination of training and development - Work with the Delivery team and groups to identify appropriate dates, trainers, volunteer participants and venues. Lead on the sourcing and booking of appropriate travel, venues and catering for training events
-Produce communications to ensure all stakeholders have up to date information to support the delivery of training - resolve issues, such as course cancellations etc.
-Work with the Delivery team to develop and distribute high quality training resources including participant welcome packs and trainer notes.
-Help manage training records including providing support to Groups to ensure individual learning records are up to date and that appropriate systems are used.

Skills and Experience required:
-Experience of administering and supporting a team / individuals to deliver a project or piece of work.
-Strong administration and customer service skills
-Strong interpersonal, written and spoken communication skills
-An understanding and appreciation of the needs of different users and the importance of a user focused service.
-Familiarity with a range of IT applications and an ability to support others to use systems
-Flexible and able to work independently and collaboratively as part of a team
-Ability to work under pressure and to tight deadlines
-Ideally Experience of supporting training and development programmes
-Ideally experience of Working with or and supporting volunteers