Senior Donor Retention Officer

Senior Donor Retention Officer

  • Location


  • Sector:

    Direct Marketing & Individual Giving

  • Job type:


  • Salary:

    £30k - 38k per year

  • Contact :

    Dagmara Wolosiuk-De Paula

  • Contact email:


  • Contact phone:

    020 7820 7315

  • Job ref:


  • Published:

    6 months ago

  • Duration:


  • Closing date:


  • Posted:


  • Consultant:


A great opportunity has arisen for a Senior Donor Retention Officer for a fantastic animal charity in order to help deliver the organisation's fundraising strategy, to grow and develop income from existing supporters. You will manage and deliver fundraising appeals, regular giving campaigns and stewardship communications.

You will work closely with the Senior Acquisition Lead to improve donor retention and to implement multi- channel integrated individual giving campaigns. You will also work with the Development Manager to deliver community and supporter fundraising campaigns and events and support the development of supporter journeys and legacy giving.

This fantastic charity seeking an individual with solid experience and expertise in generating income from and nurturing, existing supporters. The role will work across the Audience Development and Fundraising team to utilise audience data and insight and evaluate campaigns activity, to grow income and engagement. This will involve project managing cross-organisation campaigns across all channels to deliver against KPls and objectives.

Salary: 30,000- 38,000 per annum
Deadline: ASAP
Location: Remote working from home

Person specification:

Experience of implementing and evaluating effective integrated multi- channel fundraising strategies that have created shifts in the income generating capacity of an organisation, including activities aimed at the retention of existing supporters.
Demonstrable success in project management and knowledge of how to effectively monitor and evaluate the success of campaigns and communications.
Creative approach, with the ability to develop and produce engaging and compelling written content.
Experience in analysing and segmenting data to produce target audiences and insights to inform and improve campaigns and communications.
Excellent IT skills, including expertise in CRM databases and email marketing systems (Mailchimp preferable), tools and processes.
Experience of managing and delivering multi-channel fundraising campaigns.
Experience of designing and implementing supporter journeys for a range of audiences.

Experience of managing print and print suppliers, including technical knowledge and ability to negotiate and develop solutions to optimise response and cost effectiveness.