Service Manager

Service Manager

  • Location


  • Sector:

    Operations, Admin & Support

  • Job type:


  • Salary:

    £35k - 36k per year

  • Contact :

    Dominic Gilchrist

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    8 months ago

  • Closing date:


  • Consultant:


Your new role

The Service Manager is responsible for leading the service, ensuring that is meets the social care contract outcomes and delivers a high quality personalised service to residents. You will ensure that the hostel offers a clean, safe, warm, welcoming, and engaging environment, offering a range of appropriate in-reach specialist surgeries, drop-ins, activities, and meetings. You will also ensure that needs assessments, support plans, risk assessments and multi-agency risk management plans are in place for all residents, and regularly reviewed and updated on the database. You will arrange and lead multiagency case conferences for high risk cases, developing multi-agency plans to ensure that they receive appropriate care, support, and treatment. As part of the role, you will manage new referrals and ensure they are assessed and interviewed promptly, making decisions on acceptance of high risk cases, whilst ensuring that voids are kept to a minimum. Another key element of the service managers duties is staff management, you will manage a team of 25 staff, directly and through the management team ensuring that they are supervised, trained, coached and supported to be competent and effective. The service manager is also responsible for leading on stakeholder liaison, developing professional relationships and protocols with a wide range of internal and external partners and stakeholders including CQC, Safer Neighbourhoods team, Probation, Health, Social care and Substance Misuse agencies.

What you’ll need to succeed

To be successful you will need demonstrable experience as a manager and experience of working with homeless people who have substance misuse and complex needs. You will either be a registered CQC Manager or able to achieve “fit person” registration to manage CQC registered premises (relevant training will be provided). Management experience is essential as you will need to be a leader, supporting the staff team to keep clients safe and free from abuse. You will be passionate about people, be innovative in your approach and have our clients at the centre of service delivery, ensuring clients have a voice, personalising their support and helping them to recover or manage their addiction and gain control of their lives.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

What you’ll get in return

In return you will receive an annual salary of £36,000 with 23 days annual leave plus bank holidays.

What you need to do now

Please apply with your CV ASAP to be considered.