Harris Hill is delighted to be recruiting a temporary Supporter Care Administrator on behalf of a fantastic children’s charity. This role sits within a friendly and passionate Fundraising & Development team and plays a vital part in delivering an exceptional supporter experience.
Supporter Care Administrator
Temporary Contract until March 2026 (possibility to extend) 30 hours per week (4 or 5 days) Home-based with weekly travel to Lingfield, Surrey £14.30ph
About the role
The Supporter Care Administrator helps ensure every supporter feels valued, inspired and well looked after. You will be the first point of contact for donors, manage enquiries with warmth and professionalism, and support the smooth processing of donations.
Key responsibilities include:
Delivering excellent supporter care via phone, email and post
Preparing and sending personalised thank-you messages
Stewarding supporters to maximise engagement and fundraising potential
Maintaining accurate donor records on the CRM (Beacon)
Processing donations, Gift Aid and supporter data
Supporting fundraising campaigns, appeals and stewardship events
Providing general administrative support across the Fundraising team
Liaising with Finance to process purchase orders and invoices
Assisting with fulfilment of fundraising materials and online shop orders
About you
We’re looking for someone who:
Has experience in supporter care or customer service
Has strong administrative skills and excellent attention to detail
Is confident working with CRM systems or databases
Communicates clearly and warmly, both verbally and in writing
Is proactive, organised and able to manage multiple tasks
Enjoys working collaboratively as part of a team
Experience within the charity or fundraising sector is desirable but not essential. Beacon CRM experience is also a bonus.
To apply
If you’re passionate about supporter experience and enjoy bringing structure and care to a busy fundraising function, we’d love to hear from you.
Applications will be reviewed on a rolling basis, so please apply without delay.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
