Supporter Care Officer

Supporter Care Officer

  • Location


  • Sector:

    Fundraising, Operations, Admin & Support, Community

  • Job type:


  • Salary:

    £13.74 - 13.74 per hour

  • Contact :

    Sekai Lindsay

  • Contact email:


  • Contact phone:

    020 7820 7307

  • Job ref:


  • Published:

    over 2 years ago

  • Duration:

    3 Months, 4 Days

  • Closing date:


  • Posted:


  • Consultant:


I am currently looking for a Supporter Care Officer for an amazing humanitarian charity. You will be working with a strong team aspiring to maximise income and loyalty, through developing supporter relationships, improving supporter experiences and providing excellent standards of service.

Main duties:
Responsible for gift aid and pledge form data entry
Transactions, recording and documenting gifts, pledges and campaigns as part of the Fundraising department's Supporter Care team
Process Gift Aid declarations and documentation, batching, filing and banking; works on entering pledges, pledge payments, one-off and recurring donations
Provide excellent levels of customer service by speaking to supporters on the telephone or reading their emails, and resolving their queries
Reconcile bank balances and monthly activity and prepares report and spreadsheets related to campaigns and appeals
Enter information correctly to generate reports, thank you letters and other feedback, and to ensure the permanent records of supporters are accurate
Assist with general volume of processing work and transactions in support of the supporter care team.
Major duties and Responsibilities:

If you have the above skills and experience, please apply online or contact Sekai today!