Leading charity is seeking a Supporter Retention Lead (Telemarketing). This brand-new position will play a crucial role by helping to deliver a joined-up and effective approach to supporter retention telemarketing within Supporter Experience and the wider Public Engagement department.

The successful applicant will develop and manage relationships with telephone fundraising agencies to ensure that campaigns deliver the highest levels of performance, have a positive impact on the supporter experience, reducing sponsor attrition and increasing loyalty. You will use your ability to understand and analyse campaign data to continually optimise scripts and processes and provide regular campaign reporting and insight to stakeholders.