A charity based in Central London are looking for Telephone Fundraiser Team Leader. The team will be establishing stronger and more effective supporter relations and maintaining and increasing their level of engagement. Please note this is a FTC till March 2021.
Key responsibilities
To develop outbound calling activity using existing systems and recommending improvements to ensure smooth calling system navigation.
To work managing own time and resources effectively through planning, prioritisation and time management, achieving tasks within agreed timescales.
To work with the Head of Supporter Relations to identify key reporting requirements and share relevant information and reports with colleagues in Supporter Impact and Income as agreed
Person specification
A track record of achieving and growing telephone fundraising income or sales targets.
Demonstrable experience in recruiting and supporting volunteers, community fundraising, account management, or a similar environment.
Experience of fundraising and ideally team leading or supervising as part of an outbound calling team
Experience of communicating directly with customers, supporters or volunteers
Proven experience of working with CRM database in a marketing, sales or charity context
Experience of working collaboratively with a large team and managing conflicting priorities
Experience of training staff and developing training manuals and other materials

Closing Date: 19th September 2019