A great opportunity has arisen for a Volunteer Network Assistant for a membership not for profit organisation in order support to the charity team. The post-holder will have day to day administrative responsibility for supporting the volunteer journey for all Group committee volunteers, from recruitment to succession planning. As the first point of contact for volunteer queries, they you will need to have excellent customer service skills and the ability to work in a fast-paced environment, managing various priorities. You will ensure the volunteers have access to all the information and tools they need to make their role a success.

Deadline: 30th September at 5pm

This will be a fully home base role

Please send your CV and Supporting statement by the closing date.

The role will provide logistical support for volunteer events and activities. These activities may take place online or in person, across the UK. Working closely with the Events team, they will use innovation and an evidence-based approach to create and put in to place new systems to improve existing processes. They will use initiative to keep on top of sector news, build relationships within the volunteer network, update supporting documents and address challenges within the volunteer network.
They will administer the support of the volunteer network, manage the volunteer Treasurer role, process expenses and invoices and oversee the group income and expenditure, quarterly report and budgets. They will maintain the volunteer database and ensure all systems are kept up to date.
The role provides direct administrative support for the Volunteer Relationship and Membership Manager and the Head of Volunteering, Membership and Events. Responsibilities will include booking meetings, taking minutes.

Person specification:

Experience working in a customer facing environment or dealing with a wide range of stakeholders (essential)
Experience of creating or delivering training (desirable)
Experience of working with Volunteers (desirable)
Experience using databases and with data entry (essential)
Experience of and competent in effectively communicating using email and telephone systems (essential)
Experience of using Windows operating environments and ability to use word processing and spreadsheet software (essential)
Experience and knowledge of financial processes (desirable)
Knowledge of and/or experience within the charity sector (desirable)
A confident self-starter with strong organisational and planning skills
Desire and ability to provide excellent customer service
Eye for detail and accuracy
Ability to juggle multiple tasks at one time
Exceptional communication and writing skills
Ability to prioritise workload, meet deadlines and work on own initiative
Able to work under pressure with ability to find solutions
Diplomatic, energetic and unflappable
An understanding of and commitment to the values of the voluntary sector